I have two new 2016 model Covert Verizon cameras that I am receiving a "3E8" error on whenever I try to activate the camera. I've set the device up online via the secure.covert-wireless login and the error is appearing on the camera screen upon trying to active they camera. Upon emailing customer service, I was told that this usually indicates that I'm not in a Verizon home network. I've had my cell service through Verizon for years with no problem so that can't be the issue. Anyone else had this error?
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you will have to call them, they can be frustrating to deal with but the person on the phone may be more help than the email. I have not ever seen that error and have been running the cameras for two years now. How good is your phone signal? maybe you need a booster for the cameras. I run on the AT&T my signal is about 60% at my land I have no issues. -
I always go online to their chat and they are very helpful and quick to respondComment
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Never had that error code. I'm att. Does your camera find a signal when you put it in setup mode?
SkinnyComment
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When I set mine up I got that error and I knew I was in a Verizon area, however the signal was weak. I turned it off and tried to set up again and it worked due to the signal being stronger the next timeComment
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Thanks to all for the response.
Update -
1. It can take up to 24 hours before the camera is active on the wireless network. I waited a couple days and still received the error so that shouldn't be the issue.
2. I have 2-3 bars of service on my phone in my office so I took the camera outside and that did the trick. I'm happy to report that it is now activated and sending pics.
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Great info - thanks! This should be much quicker than phone or email.Originally posted by EastTexasMan View PostComment
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Thanks again for this tip. I used the chat today and it was much easier than emailing or callingOriginally posted by EastTexasMan View Post
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