I took it back to Grapevine Powersports - the original place of purchase.
For 30+ minutes they denied that I had an extended warranty and they wrote up the service ticket to charge me for a fuel pump replacement. Some back and forth and I throw down my observation that they are attempting to rip me off. The GM comes out and after 30 minutes they finally dig up the paperwork that shows they sold me a Kawasaki extended warranty for my Polaris that expires 12/2020. That program no longer exists; however, I'm told someone will eventually honor the extended warranty.
During my visit there was ZERO empathy that I will now be on my THIRD fuel pump. When the last fuel pump was replaced I was told the newer fuel pumps would not fail like the prior pump.
I am hoping everything works out and cooler heads prevail, and I will follow up with a recommendation for Grapevine Powersports. But today's visit was worse than pulling teeth or walking through 3 miles of snake infested fields back to camp because my Sportsman left me stranded.
For 30+ minutes they denied that I had an extended warranty and they wrote up the service ticket to charge me for a fuel pump replacement. Some back and forth and I throw down my observation that they are attempting to rip me off. The GM comes out and after 30 minutes they finally dig up the paperwork that shows they sold me a Kawasaki extended warranty for my Polaris that expires 12/2020. That program no longer exists; however, I'm told someone will eventually honor the extended warranty.
During my visit there was ZERO empathy that I will now be on my THIRD fuel pump. When the last fuel pump was replaced I was told the newer fuel pumps would not fail like the prior pump.
I am hoping everything works out and cooler heads prevail, and I will follow up with a recommendation for Grapevine Powersports. But today's visit was worse than pulling teeth or walking through 3 miles of snake infested fields back to camp because my Sportsman left me stranded.
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