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Old 01-10-2022, 12:15 PM   #1
SabreKiller
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Default Leupold customer service is great!!!

I sent in a pair of Pinnacle 10X42's because I couldn't get one eyepiece off to clean it and the right eyecup was next to impossible to pull up.

I just got an email that Leupold is sending me a brand new pair of BX-4 10X42 Pro Guide HD binoculars.

My old Pinnacles were at least 12 years old and i never expected to get a completely new pair.

I'm shocked and happy at the same time!
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Old 01-10-2022, 12:18 PM   #2
dustoffer
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Classic Leupold Customer Service!!!! That's why they are my go-to optics company.
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Old 01-10-2022, 12:19 PM   #3
3rdCoastHunter
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Love me some Loopy
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Old 01-10-2022, 12:19 PM   #4
Sackett
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That's awesome! I will always give them first and last chance when buying optics
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Old 01-10-2022, 11:12 PM   #5
Capt Glenn
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I've always gotten great service and support from Leupold. I am not surprised at all.

Great pair of binocs too, I really like my 10x50 BX4s.
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Old 01-10-2022, 11:16 PM   #6
SmTx
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The Gold Ring Standard. Don't listen to folks say Vortex forced companies to stand behind their products. Good companies already did
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Old 01-11-2022, 07:48 AM   #7
speck1
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I run Leupold on everything for that very reason. I had a pair of 10 year old Binocs get dropped down a rock hill. The eye piece was bent pretty bad. I sent them back hoping they could replace the eyepiece at my expense. They sent me a brand new pair at no charge.
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Old 01-11-2022, 08:35 AM   #8
Kong
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I use Leupold and Night Force optics on most of our guns and both of them have unmatched customer service. My only complaint against Leupold is they’ve shut down thr custom shop which sucks after being use to getting a scope exactly how you want it from the factory.
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Old 01-11-2022, 08:52 AM   #9
PYBUCK
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I did the same thing with an old pair of mine. Got the same e mail. I paid $469 for mine 15 years ago. New one retail for$699. Love me some Leupold.
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Old 01-11-2022, 09:03 AM   #10
lglidewell
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Quote:
Originally Posted by SabreKiller View Post
I sent in a pair of Pinnacle 10X42's because I couldn't get one eyepiece off to clean it and the right eyecup was next to impossible to pull up.

I just got an email that Leupold is sending me a brand new pair of BX-4 10X42 Pro Guide HD binoculars.

My old Pinnacles were at least 12 years old and i never expected to get a completely new pair.

I'm shocked and happy at the same time!
They did the same thing with the Leupold Olympic 10x50s that broke on me!! I absolutely love the BX-4 10x42 Pro Guide HD Kryptek camo ones they sent me!!
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Old 01-14-2022, 07:40 AM   #11
PYBUCK
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Got my new BAK-4 binos into day. Love them.
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Old 01-14-2022, 08:25 AM   #12
Cliff Dog
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Great products with even better support & service
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Old 01-14-2022, 11:50 AM   #13
WyoBull
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All I own for rifle scopes is Leupold. Great company and customer service!

Sent from my SM-G965U using Tapatalk
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Old 01-14-2022, 12:51 PM   #14
flyby
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I sent in a pair of 15+ year old binoculars last year. The dog in my avatar chewed them into multiple pieces. I even told them I didn't know if "My dog ate it" was an excuse. New pair in a couple of weeks!
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Old 01-14-2022, 01:56 PM   #15
Deer Tamales
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That's awesome!
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