For almost a week now we have been trying to book several legs of travel, 2 biz trips for me, my wife will accompany me on 1, and then a trip to grandma’s for my daughter, then they will continue on to Florida to see extended family.
My business travel was easy enough, login, & book online. But you can’t book an unaccompanied minor online so we had to wade through the reservations hotline. And my wife’s mom gave her a flight credit to use on her trip accompanying me on business to Tampa.
Over the weekend American determines that they are under staffed to handle the onslaught of travel and cancels 300 flights, one of which was my flight today to Baltimore, but I’ll come back to that. You can imagine the burden 300 canceled flight places on an already understaffed call center. 18 HOUR HOLD times on Saturday! When they finally returned my wife’s call it was at 3am!!!!
Back to my flight, originally scheduled to depart at 10:30 this am, was one of the ones canceled over the weekend. No worries, automagically rebooked to one at 4:45 not arriving in Baltimore until midnight, but oh well. I get notified at 2:30 my new departure is delayed. Then delayed again. And since I couldn’t get anyone on the phone, I drove to the airport to speak to an agent, who said she canceled my reservation… but I kept getting updates on my phone, and it wasn’t changed online… turns out she never actually canceled it at all. And there was no way they would be able to get me to BWI before late afternoon tomorrow, which didn’t provide enough time for the meetings I had scheduled.
All of that… and I’m sitting in my recliner tonight instead of somewhere over the SE headed to Baltimore.
I guess I shall try this all again on Sunday.
We did finally get an agent on the phone, but only because my itinerary was changed by America .
My business travel was easy enough, login, & book online. But you can’t book an unaccompanied minor online so we had to wade through the reservations hotline. And my wife’s mom gave her a flight credit to use on her trip accompanying me on business to Tampa.
Over the weekend American determines that they are under staffed to handle the onslaught of travel and cancels 300 flights, one of which was my flight today to Baltimore, but I’ll come back to that. You can imagine the burden 300 canceled flight places on an already understaffed call center. 18 HOUR HOLD times on Saturday! When they finally returned my wife’s call it was at 3am!!!!
Back to my flight, originally scheduled to depart at 10:30 this am, was one of the ones canceled over the weekend. No worries, automagically rebooked to one at 4:45 not arriving in Baltimore until midnight, but oh well. I get notified at 2:30 my new departure is delayed. Then delayed again. And since I couldn’t get anyone on the phone, I drove to the airport to speak to an agent, who said she canceled my reservation… but I kept getting updates on my phone, and it wasn’t changed online… turns out she never actually canceled it at all. And there was no way they would be able to get me to BWI before late afternoon tomorrow, which didn’t provide enough time for the meetings I had scheduled.
All of that… and I’m sitting in my recliner tonight instead of somewhere over the SE headed to Baltimore.
I guess I shall try this all again on Sunday.
We did finally get an agent on the phone, but only because my itinerary was changed by America .
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