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Office Etiquette?
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Originally posted by ctom87 View PostI can see how it's confusing, but yes, I did mention that 23 people report to 5 supervisors who report to the manager of the department. Myself and the gal in question are two of the five supervisors.
Gary
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Originally posted by DRT View PostIs she significantly older or younger? Is that the generational question you're asking?
Gary
Based on what I'm hearing, it does appear to be generational. I think back before communication advancements and phones were the only way to communicate, missing a call cost money, so perhaps in engrained to answer every phone call. I had not thought of this prior to this thread.
I just don't believe this is necessary given that our company culture is to use the instant messenger or email. Very rarely will it be a phone call. In my case, I have no one that would call me.
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Originally posted by Burnadell View PostNow I know when I call Suddenlink and other call centers for customer service, etc. and have to ask for their supervisor because they can't seem to help me, or I can't understand their language, why they always tell me there is no supervisor available!
I still can't figure out what the problem is. Why is it such a big deal that she happens to answer your phone (while trying to do a good job for her company by answering company phones when it rings!) when your health insurance company calls. Why is that so terrible? It's not likely they would discuss the nature of their call with her. I am a stickler that if a (business) phone rings, it should be answered! I would give her a raise for being diligent for her company, and I would demote you for getting upset when she is being conscientious!
Again, what is wrong with her answering the phone just because your wife calls, especially if you are in the vicinity? She may have had an emergency; then wouldn't you be glad she answered your phone?
To answer your questions, I am not the manager, but I am one of five supervisors, as is she. Communcation is done via email and instant messaging on our computers. There is no reason for anyone to ever call us when it's business related. Our company culture allows for personal phone calls as well.
Perhaps there is an emergency one day. What would I be able to do 25 minutes away? If something urgent were to happen, a text message will suffice, and my wife knows that.
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Originally posted by DRT View PostSeems odd you are in HR yet cannot find an appropriate application of th PRRs to address the situation. That and you don't seem to have the personal interactive skills to deal with an in the workplace conflict. One of the main responsibilities of HR is conflict management between employees. Either you are playing the green screen or you need to get a lot better at your job.
Gary
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Originally posted by ctom87 View PostNot 100% sure of her age, but she has kids roughly my age.
Based on what I'm hearing, it does appear to be generational. I think back before communication advancements and phones were the only way to communicate, missing a call cost money, so perhaps in engrained to answer every phone call. I had not thought of this prior to this thread.
I just don't believe this is necessary given that our company culture is to use the instant messenger or email. Very rarely will it be a phone call. In my case, I have no one that would call me.
I had a customer service supervisor who liked to go through and reprint my uncompleted work orders. When I took over the field operations supervisor position there was a backlog of over 400 work orders. All her reprinting those did was confuse the heck out of my staff and her staff trying to close orders. She thought she was helping.
Gary
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Originally posted by Hart8 View PostI don't see it that way at all.Sounds to me like he's trying to figure out how to tell an "equal",in his office to knock it the **** off;without being a ********..I get it.My boss would would flip his lid if somebody answered his phone every time he was away from his desk.
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Gary
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Originally posted by slayr View PostI’d gladly have someone answer my phone every time it rings. Pre-conversation - If she’s not pretending to be you or a co-worker I wouldn’t be upset. I’d be little perturbed if she answered after I asked her not to.
If the other people haven’t asked her not to answer, they have no right to complain. She’s just trying to help out.
Nah, not here
Work phone rings, I’ll answer
Prefer to execute my responsibilities myself
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On another note, you mentioned a concern of private Information being shared. If your insurance company or doctor’s office calls and gives information to anyone besides you, or those you have authorized, then they broke HIPAA rules. They’re not gonna tell the first person that answers the phone that your herpes has spread. That’s not how it works.
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Originally posted by curtintex View PostOn another note, you mentioned a concern of private Information being shared. If your insurance company or doctor’s office calls and gives information to anyone besides you, or those you have authorized, then they broke HIPAA rules. They’re not gonna tell the first person that answers the phone that your herpes has spread. That’s not how it works.
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But let's say it is a call from someone who I am working with about a project I am working on... Company culture is your work is your work. We are not obligated to share our projects with colleagues. There is no reason to answer other people's phones in the first place. Dept Manager was on board with my position.
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