People are always quick to share a bad experience but they rarely ever post the positive. Kuiu, I’ve noticed, gets a lot of negative reviews on the internet for their customer service. Well, this was my first experience ordering anything from Kuiu and they definitely deserve a shout out.
On Sunday, I placed an order for a pack. Having read that their shipping department is exceptionally slow and knowing I needed it in a hurry, I selected 2 day shipping at check out. I thought maybe if I requested 2 day I would have it by the weekend.
Monday night I got an email that it had shipped.
Tuesday night I got a phone call from CS apologizing because they had failed to ship my package on time but that it was scheduled to arrive on Wednesday and that they were going to refund me the entire shipping amount.
Low and behold they refunded me for the shipping and the package got here today. This is without any phone calls or complains to CS from me.
I don’t even get level of service from Amazon Prime.
On Sunday, I placed an order for a pack. Having read that their shipping department is exceptionally slow and knowing I needed it in a hurry, I selected 2 day shipping at check out. I thought maybe if I requested 2 day I would have it by the weekend.
Monday night I got an email that it had shipped.
Tuesday night I got a phone call from CS apologizing because they had failed to ship my package on time but that it was scheduled to arrive on Wednesday and that they were going to refund me the entire shipping amount.
Low and behold they refunded me for the shipping and the package got here today. This is without any phone calls or complains to CS from me.
I don’t even get level of service from Amazon Prime.
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