I had a terrible experience with the assistant General Manager Remi at this location. I purchased 12 bags of Deer corn at this location today at 05:00. I drove 2 hours to my lease to put the corn in my feeder. I found that the corn I purchased was rotten. I opened 10 of the 12 bags and found the corn was bad. I did not open the last 2. I could not transport 10 open bags of rotten corn back due to the smell and fact it would spill out all over my truck, so I took photos of the rotten corn along side of my receipt and dumped it all on the ground and took more pictures. I kept the empty bags for proof. Drove back to Buccees Melissa and spoke with Remi. He refused to give a refund or trade out the corn He said he could not refund it even though he admitted that he knew the corn was bad because it was rained on when delivered and other customers have been returning it. I explained why I couldn't bring it back and that I had photos, the empty bags and a receipt. He still refused. I asked for a general manger and he said none were available. He said If I have a problem with it, that I could contact corporate.
I finally got him to call over the other assistant general manger ( Cant recall his name) and this one immediately said, "Yes we should give him his money back". In the end I received a refund after a long debate.
My big concern is not the refund, but the fact that he knew the pallets of corn were bad and continued to sell them. As I was leaving I asked Remi if he was going to pull the rotten pallets of corn and he said there was nothing he could do about it.
I finally got him to call over the other assistant general manger ( Cant recall his name) and this one immediately said, "Yes we should give him his money back". In the end I received a refund after a long debate.
My big concern is not the refund, but the fact that he knew the pallets of corn were bad and continued to sell them. As I was leaving I asked Remi if he was going to pull the rotten pallets of corn and he said there was nothing he could do about it.
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