Lew's customer service
Shout out to Lew's for taking care of me when I made a mistake.
I had about an hour to kill so I went and checked a new fishing spot. I threw 4 rods in the back of my truck and took off. Well, I also had a stump in the back of the truck. It was heavy and I figured it wouldn't move. I took a turn that the stump didn't like and rolled up on all 4 of my rods.
Only one snapped... My favorite, of course. My Lew's Laser TXS. I bought it about a year ago as a combo from Academy. I took it to angler's pro tackle in North Richland Hills and he said it was unable to be repaired, but suggested I give them a call and ask about the warranty.
I figured I had nothing to Lew's... Err.. Lose... So I called. After explaining it was purchased over a year ago, no receipt, my mistake is what broke it he said it was discontinued. He looked in the back and found a similar rod that costs $30 more and that if I could send an email of the break, he would send it to me.
That's pretty good customer service right there for a first time customer. Will be buying more Lew's in the future.
I had about an hour to kill so I went and checked a new fishing spot. I threw 4 rods in the back of my truck and took off. Well, I also had a stump in the back of the truck. It was heavy and I figured it wouldn't move. I took a turn that the stump didn't like and rolled up on all 4 of my rods.
Only one snapped... My favorite, of course. My Lew's Laser TXS. I bought it about a year ago as a combo from Academy. I took it to angler's pro tackle in North Richland Hills and he said it was unable to be repaired, but suggested I give them a call and ask about the warranty.
I figured I had nothing to Lew's... Err.. Lose... So I called. After explaining it was purchased over a year ago, no receipt, my mistake is what broke it he said it was discontinued. He looked in the back and found a similar rod that costs $30 more and that if I could send an email of the break, he would send it to me.
That's pretty good customer service right there for a first time customer. Will be buying more Lew's in the future.
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