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Old 07-22-2021, 06:44 PM   #1
S-3 Ranch
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Default Is this a dealership ripoff

I had a recall on the break system, free 0$

Rip off ?
1 BG GDI fuel service $265
2. BG A/C service $180
3 4x4 wheel alignment $139.95
4 key fob repair center/ computer canít recognize key

Seems like a ripoff
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Old 07-22-2021, 06:46 PM   #2
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All dealerships are ripoffs
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Old 07-22-2021, 06:46 PM   #3
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Yes


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Old 07-22-2021, 06:49 PM   #4
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A free recall repair cost you a grand? Hmmm....
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Old 07-22-2021, 06:50 PM   #5
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Run


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Old 07-22-2021, 06:51 PM   #6
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Says you approved it so, no.
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Old 07-22-2021, 06:52 PM   #7
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Do you mind posting. Vehicle year/mileage?
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Old 07-22-2021, 06:56 PM   #8
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Were you wearing a short skirt?
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Old 07-22-2021, 06:57 PM   #9
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Too late to worry, too soon to cryÖÖ










Everything is a country song !
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Old 07-22-2021, 07:01 PM   #10
S-3 Ranch
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Quote:
Originally Posted by Big Lee View Post
Do you mind posting. Vehicle year/mileage?
2014 Silverado

Original problem was theft deterrent would shut down truck
And computer problem with breaks recall

I approved the new key and 4x4 alignment
60,000 miles
Rest was weird and questionable

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Old 07-22-2021, 07:04 PM   #11
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What they don't make on the sale, they make up for in the "service" department.
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Old 07-22-2021, 07:19 PM   #12
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Default Is this a dealership ripoff

Quote:
Originally Posted by warrington View Post
All dealerships are ripoffs

I donít feel mine is. I can get an oil change cheaper there and the quick change places plus I get a wash and vacuum service.

The one time I actually had service repairs done it was in line with private shops for the same work.

Sucks you have crappy dealerships.


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Old 07-22-2021, 07:28 PM   #13
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Quote:
Originally Posted by Mike D View Post
I donít feel mine is. I can get an oil change cheaper there and the quick change places plus I get a wash and vacuum service.

The one time I actually had service repairs done it was in line with private shops for the same work.

Sucks you have crappy dealerships.


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Can you enlighten us with your dealership?
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Old 07-22-2021, 07:40 PM   #14
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Quote:
Originally Posted by Fishndude View Post
Says you approved it so, no.

This. You could have replaced the filter in 5 minutes, and saved $52.00.
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Old 07-22-2021, 07:47 PM   #15
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Quote:
Originally Posted by Buckshot-73 View Post
This. You could have replaced the filter in 5 minutes, and saved $52.00.
Hell he can get a K&N for $50. Not sure why it cost so much. They tried to do my wife the same way.

The alignment looks to be about in line though.
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Old 07-22-2021, 07:50 PM   #16
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Is your fob not working?
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Old 07-22-2021, 07:51 PM   #17
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Cabin air filter for my 2020 Chevy is $24.00…

Only 3 screws to take the glove box out

Definitely not worth what they’re wanting to charge you
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Old 07-22-2021, 07:59 PM   #18
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Quote:
Originally Posted by oktx View Post
Is your fob not working?
The computer doesnít recognize the OEM keys and it will not start
And computer was messing with break pedal ( the recall)

The fuel treatment and air conditioning are my main ripoff they said are red flags
Not much I can do about the keys except replace
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Old 07-22-2021, 07:59 PM   #19
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Quote:
Originally Posted by Mike D View Post
I donít feel mine is. I can get an oil change cheaper there and the quick change places plus I get a wash and vacuum service.

The one time I actually had service repairs done it was in line with private shops for the same work.

Sucks you have crappy dealerships.


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Service writers get paid commission for ďproblemsĒ found with your vehicle.
I wonít say all dealerships are ripping you off. Itís probably only 99%....
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Old 07-22-2021, 08:02 PM   #20
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Quote:
Originally Posted by Mike D View Post
I donít feel mine is. I can get an oil change cheaper there and the quick change places plus I get a wash and vacuum service.

The one time I actually had service repairs done it was in line with private shops for the same work.

Sucks you have crappy dealerships.


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How much are your oil changes on that Cummins?
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Old 07-22-2021, 08:04 PM   #21
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Took my 04 Dodge to the dealership because AC quit blowing cold. Service writer called and said compressor, condenser, and high pressure hoses were bad. Can’t remember exact price, but it was around 3k.
Told I would get a second opinion. He got ****** and said you still owe $100.00 for topping off with freon. Paid for the freon and drove that truck another 6-7 years with cold AC...
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Old 07-22-2021, 08:08 PM   #22
S-3 Ranch
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Quote:
Originally Posted by Mike D View Post
I don’t feel mine is. I can get an oil change cheaper there and the quick change places plus I get a wash and vacuum service.

The one time I actually had service repairs done it was in line with private shops for the same work.

Sucks you have crappy dealerships.


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When they where dropping the truck off @ dealership the service manager announced to the writers that a oil change is now “”$98.??
No more $35 oil change “”

That cheap oil change is the “ loss leader “ to lure you into the bait I took on cabin filters, ect

And they now have a $125 fee for diagnostic, so if they say you “ need a service “ and turn it down you owe $125 if you turn everything beyond a TSB & Recall

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Old 07-22-2021, 08:43 PM   #23
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Quote:
Originally Posted by S-3 Ranch View Post
And they now have a $125 fee for diagnostic, so if they say you ď need a service ď and turn it down you owe $125 if you turn everything beyond a TSB & Recall
Unless I ask for diagnostics they can kiss my ***, no way I am paying them a dime for ANYTHING I did not ask for
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Old 07-22-2021, 09:32 PM   #24
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Took my daughter's 2004 Honda in for airbag recall, got the same diagnostic service needed report. About $3000 total. So I did it all for right at $125.00. 2 motor mounts. Valve cover gasket and VHT seal. Plus, they said needed tie rods...just had those changes last year WITH alignment, by a friend that owns a repair shop. Ha, the tires are not even showing wear.

But I appreciate the heads up on services I did not know we're needed

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Old 07-22-2021, 10:06 PM   #25
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Dealerships are the biggest scam in the automobile industry. They charge $110 for a standard oil change - Walmart is $18.99, same oil.
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Old 07-22-2021, 10:29 PM   #26
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Quote:
Originally Posted by Fishndude View Post
Says you approved it so, no.

What I am thinking. They hit me up on recommendations on things I can or should do on basically every oil change. Many of same items you listed on all 5 vehicles I tend to in our family. I tell everyone (wife and 3 kids) decline we everything until they call me


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Old 07-22-2021, 10:54 PM   #27
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Had a Chebby dealership try to tell my wife that she needed new tires ( they only had 15k on them), she laughed and said Wait until my husband hears this- he started crawfeeshin real fast but she told him it was too late. She took it in for an oil and filter change. I showed up over there with her car and I didn’t even need to say 1 thing. He was apologizing when I opened the door. If it wasn’t for it being a suburban I wouldn’t own a bow tie.
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Old 07-23-2021, 01:42 AM   #28
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The 125 dollar 'diagnostic fee' is what kills me. My tacoma had a bad TPMS sensor and they wanted 125 bucks to plug a computer into the truck and see what sensor was bad.

When I questioned him as to why it took 125 bucks for 7 minutes he said its expensive equipment and we have to pay for it. I said well use the nexy guys wallet. Went on youtube and found a way to ground out all 5 sensors. Ill just an air gauge like grand paw did
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Old 07-23-2021, 04:37 AM   #29
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Quote:
Originally Posted by S-3 Ranch View Post
The computer doesnít recognize the OEM keys and it will not start
And computer was messing with break pedal ( the recall)

The fuel treatment and air conditioning are my main ripoff they said are red flags
Not much I can do about the keys except replace
how did you get it there???
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Old 07-23-2021, 06:02 AM   #30
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Just want to clear the air on a couple items. ...

1. $100+ diagnostic fees. Typically are waived if you approve the repair that is needed. The technician does more than just plug a computer in and bam they know the magic fix. They purchase all their own tools, go through countless hours of training monthly. You're paying for their knowledge. They strive for fixed right the first time. If it isn't fixed right the first time you usually don't pay if it comes back. Yes, there are exceptions to the rule. No one works for free nor should they have to.

2. Wal Mart oil changes..... they use the same oil. Yes baby dead dinosaurs and synthetic dinosaurs from most places are about the same. Just about any dealership around has coupons online for oil changes. Look at job postings. Wal Mart, no experience required or training... I agree Oil/Filter changes are fairly simple. But, do I want the $8/hr no experience needed, using subpar filters on my $75K vehicle?? Not me... the dealership is using the manufacturer recommended filters and oil.

Now are there times when problems happen at the dealership? Sure. We have all experienced problems with a plumber, HVAC tech, electrician, dentist, doctor, teacher, women!!! Doesn't make everyone of those people a bad person, a rip off, a thief.

I find it crazy that when people purchase a vehicle they trust the sales person to be honest and develop a relationship with that sales person. Often times going back to that person over and over again. Why not develop a relationship with service department? Introduce yourself to the service advisor. Meet the techs. Find the 1-2 you like. And use them exclusively. I understand not one single person wakes up and says I hope my $75k suburban doesn't crank up today, or breaks down on my way to work. No one wants that. But it will at some point. I don't care what brand vehicle you buy. They ALL break at some point.

Back to build a relationship with a technician. It's just like having your go to HVAC guy/gal, plumber, electrician. You typically only need these folks when you are in a pinch. You're typically in not your best mood when calling these people. But, you invested time into them and feel safe they are not going to rip you off.

I've worked with a lot of technicians over the years. I am thankful I no longer work as a technician. But still directly related to service departments. I've worked with some of the most talented folks in the world. I've worked with bad ones. The bad ones get rooted out. It is a hard way to make a living. But, dishonest, liars, thief, those are not terms that describe the majority.

In closing. .... Go develop a relationship with a tech. After all they are the ones you need when your $800/month grocery getter breaks down. They are the ones you call and want it done for the cheapest amount possible. They are the ones who keep your $75K vehicle on the road. They are the ones who make sure your brakes work and keeps your family safe.

Next time you go into a service department, ask them to meet the tech who will be working on your car. Shake his/her hand. Thank them. When you pick your vehicle up, shake their hand again. I guarantee you, your vehicle will be at the front of the line and always taken care of. My last few years working as a tech, I had customers bringing me gifts for my daughter on her birthday, restaurants owners that would try to comp my meal (I always gave the money amount as a tip to the server if they did) customers who made sure to say thank you, chat for a minute. When I left my role as a tech I passed them onto the guys I trusted. I know I went on a bit of a rant. But, automotive techs are not bad people as a whole. Nothing irritates me more than reading on here how bad service departments are. Yes, they are in business to make money. But to take from you and your family. That is not something they are into. Trust the techs. Let them recommend and explain the importance of the services they are offering. You at the end of the day give the final yes or no to proceed.
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Old 07-23-2021, 06:44 AM   #31
Mike D
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Default Is this a dealership ripoff

Quote:
Originally Posted by Traildust View Post
How much are your oil changes on that Cummins?

I buy a package deal for 4 oil changes and it runs right at $75 each with tax and stuff per oil change.

Rotella T4 and Mopar/Cummins filters.

Some things I will do myself but some things Iím just not interested in doing myself anymore; oil changes are one of them.

OP thereís a couple things on your list they got over on you like the cabin air filter cost. And unless you were noticing excessive tire wear or quirky driving issues, I would not have paid for an alignment.


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Old 07-23-2021, 06:47 AM   #32
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Quote:
Originally Posted by S-3 Ranch View Post
When they where dropping the truck off @ dealership the service manager announced to the writers that a oil change is now ďĒ$98.??
No more $35 oil change ďĒ

That cheap oil change is the ď loss leader ď to lure you into the bait I took on cabin filters, ect

And they now have a $125 fee for diagnostic, so if they say you ď need a service ď and turn it down you owe $125 if you turn everything beyond a TSB & Recall

So if they diagnose your vehicle and you elect not to do the repairs you feel that should be free?

Now if they are charging you the diagnostic fee on top of the repairs that doesnít seem right.


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Old 07-23-2021, 06:47 AM   #33
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Quote:
Originally Posted by S-3 Ranch View Post
I had a recall on the break system, free 0$

Rip off ?
1 BG GDI fuel service $265
2. BG A/C service $180
3 4x4 wheel alignment $139.95
4 key fob repair center/ computer canít recognize key

Seems like a ripoff

y would u even need to ask
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Old 07-23-2021, 06:48 AM   #34
Mike D
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Quote:
Originally Posted by Txhunter3000 View Post
Can you enlighten us with your dealership?

Roger Williams CJD in Weatherford.


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Old 07-23-2021, 07:07 AM   #35
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The GDI service is cheap, and worth every penny.
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Old 07-23-2021, 07:11 AM   #36
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Quote:
Originally Posted by Big Lee View Post
Just want to clear the air on a couple items. ...

1. $100+ diagnostic fees. Typically are waived if you approve the repair that is needed. The technician does more than just plug a computer in and bam they know the magic fix. They purchase all their own tools, go through countless hours of training monthly. You're paying for their knowledge. They strive for fixed right the first time. If it isn't fixed right the first time you usually don't pay if it comes back. Yes, there are exceptions to the rule. No one works for free nor should they have to.

2. Wal Mart oil changes..... they use the same oil. Yes baby dead dinosaurs and synthetic dinosaurs from most places are about the same. Just about any dealership around has coupons online for oil changes. Look at job postings. Wal Mart, no experience required or training... I agree Oil/Filter changes are fairly simple. But, do I want the $8/hr no experience needed, using subpar filters on my $75K vehicle?? Not me... the dealership is using the manufacturer recommended filters and oil.

Now are there times when problems happen at the dealership? Sure. We have all experienced problems with a plumber, HVAC tech, electrician, dentist, doctor, teacher, women!!! Doesn't make everyone of those people a bad person, a rip off, a thief.

I find it crazy that when people purchase a vehicle they trust the sales person to be honest and develop a relationship with that sales person. Often times going back to that person over and over again. Why not develop a relationship with service department? Introduce yourself to the service advisor. Meet the techs. Find the 1-2 you like. And use them exclusively. I understand not one single person wakes up and says I hope my $75k suburban doesn't crank up today, or breaks down on my way to work. No one wants that. But it will at some point. I don't care what brand vehicle you buy. They ALL break at some point.

Back to build a relationship with a technician. It's just like having your go to HVAC guy/gal, plumber, electrician. You typically only need these folks when you are in a pinch. You're typically in not your best mood when calling these people. But, you invested time into them and feel safe they are not going to rip you off.

I've worked with a lot of technicians over the years. I am thankful I no longer work as a technician. But still directly related to service departments. I've worked with some of the most talented folks in the world. I've worked with bad ones. The bad ones get rooted out. It is a hard way to make a living. But, dishonest, liars, thief, those are not terms that describe the majority.

In closing. .... Go develop a relationship with a tech. After all they are the ones you need when your $800/month grocery getter breaks down. They are the ones you call and want it done for the cheapest amount possible. They are the ones who keep your $75K vehicle on the road. They are the ones who make sure your brakes work and keeps your family safe.

Next time you go into a service department, ask them to meet the tech who will be working on your car. Shake his/her hand. Thank them. When you pick your vehicle up, shake their hand again. I guarantee you, your vehicle will be at the front of the line and always taken care of. My last few years working as a tech, I had customers bringing me gifts for my daughter on her birthday, restaurants owners that would try to comp my meal (I always gave the money amount as a tip to the server if they did) customers who made sure to say thank you, chat for a minute. When I left my role as a tech I passed them onto the guys I trusted. I know I went on a bit of a rant. But, automotive techs are not bad people as a whole. Nothing irritates me more than reading on here how bad service departments are. Yes, they are in business to make money. But to take from you and your family. That is not something they are into. Trust the techs. Let them recommend and explain the importance of the services they are offering. You at the end of the day give the final yes or no to proceed.

Once upon a time at an oil change the plug on the pan was not tightened correctly and leaked oil out.

On another occasion the filter was not spun on all the way and it also leaked oil.

BOTH of those incidents happened at the dealer. One chevy and a ford.

Before the quick change place on main got so expensive I didnt have an issue in probably 10 years. I do my oil at home now, Im probably not saving any money but Im saving time and dont have to listen to some knucklehead up charger trying to sell me flux capacitor fluid
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Old 07-23-2021, 07:46 AM   #37
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Quote:
Originally Posted by Quackerbox View Post
Once upon a time at an oil change the plug on the pan was not tightened correctly and leaked oil out.

On another occasion the filter was not spun on all the way and it also leaked oil.

BOTH of those incidents happened at the dealer. One chevy and a ford.

Before the quick change place on main got so expensive I didnt have an issue in probably 10 years. I do my oil at home now, Im probably not saving any money but Im saving time and dont have to listen to some knucklehead up charger trying to sell me flux capacitor fluid
Again, yes you can have bad experiences wherever you go. Including the dealership. Now that Flux capacitor fluid needs to be changed at 200k miles. No more. Mo less. Lol.
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Old 07-23-2021, 08:08 AM   #38
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I have done service work for almost 30 years. You didn't have to come shake my hand or thank me to keep from getting ripped off. And the person that took the order didn't get a commission off of what work I did...
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Old 07-23-2021, 08:14 AM   #39
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Originally Posted by hpdrifter View Post
how did you get it there???
In theft mode , what ever that is ? It take about 15- turns of the key to keep running
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Old 07-23-2021, 08:48 AM   #40
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Quote:
Originally Posted by Rubi513 View Post
I have done service work for almost 30 years. You didn't have to come shake my hand or thank me to keep from getting ripped off. And the person that took the order didn't get a commission off of what work I did...
I agree with you totally.
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Old 07-23-2021, 08:58 AM   #41
S-3 Ranch
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I have done service work for almost 30 years. You didn't have to come shake my hand or thank me to keep from getting ripped off. And the person that took the order didn't get a commission off of what work I did...
I have hardly ever had a problem with a old seasoned veteran service writer, itís the younger guys that typically push unnecessary service like $250 fuel injection cleaning & air freshener service $200
Maybe the service manager is to blame
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Old 07-23-2021, 09:39 AM   #42
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I have hardly ever had a problem with a old seasoned veteran service writer, itís the younger guys that typically push unnecessary service like $250 fuel injection cleaning & air freshener service $200
Maybe the service manager is to blame
Like I said earlier, if you have a GDI, you need that every 20k miles.
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Old 07-23-2021, 09:43 AM   #43
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2014 Silverado

Original problem was theft deterrent would shut down truck
And computer problem with breaks recall

I approved the new key and 4x4 alignment
60,000 miles
Rest was weird and questionable
I was a service manager for some years. I always suggested my hunters have an alignment yearly. But back then is was a lot cheaper. The loss leader is something almost all dealerships practice. Those service writers are on commision and thats the way they make their extra money.
But it looks like you did a great job getting what was needed and what was not.
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Old 07-23-2021, 09:47 AM   #44
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All of that extra stuff had nothing to do with the recall and is just their ďrecommendedĒ services.

They always recommend to change the cabin air filter on my wifeís Expedition. Do it myself and save a bunch.

You just have to decline the crap you donít want to pay for or want to do yourself.
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Old 07-23-2021, 01:27 PM   #45
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Like I said earlier, if you have a GDI, you need that every 20k miles.
Elaborate. You seem very adamant about it. I have a DI 2018 Silverado. 57k miles. I dump a bottle of Lucas in the tank every now and then. But youíre telling us $265 is cheap and to do so every 20k miles? Nobody, not even my dealer has said they. Genuinely curious.
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Old 07-23-2021, 02:11 PM   #46
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Elaborate. You seem very adamant about it. I have a DI 2018 Silverado. 57k miles. I dump a bottle of Lucas in the tank every now and then. But youíre telling us $265 is cheap and to do so every 20k miles? Nobody, not even my dealer has said they. Genuinely curious.
The intakes get FILTHY in these DI engines. And the back side of the intake valves. Getting the throttle body, intake and valves cleaned up are important to longevity. It builds up this sticky tar like substance. We use to spray fuel on the back side of the intake valves. No longer. The DI is direct injected to the cylinder. I do mine not as often as I should. I'd say every 30ish. Some cars are worse than others. I've taken DI engines apart and the intake runners and valves are a quarter to half inch thick. Happens alot on patrol vehicles that idle 18hrs a day. Lucas in the tank is good. I like Techron better. It's a feel good for me. Lol. Also, when I do the fuel service and intake cleaning. I do it when an oil change is due. I do the clean. Then change the oil. Again. That is a feel good for me. No science to it.
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Old 07-23-2021, 02:19 PM   #47
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The intakes get FILTHY in these DI engines. And the back side of the intake valves. Getting the throttle body, intake and valves cleaned up are important to longevity. It builds up this sticky tar like substance. We use to spray fuel on the back side of the intake valves. No longer. The DI is direct injected to the cylinder. I do mine not as often as I should. I'd say every 30ish. Some cars are worse than others. I've taken DI engines apart and the intake runners and valves are a quarter to half inch thick. Happens alot on patrol vehicles that idle 18hrs a day. Lucas in the tank is good. I like Techron better. It's a feel good for me. Lol. Also, when I do the fuel service and intake cleaning. I do it when an oil change is due. I do the clean. Then change the oil. Again. That is a feel good for me. No science to it.
I buy fuel from HEB and they have a @ pump additives choice
Usually I put the once a month Techron choice then sometimes the stronger version on a 3+ hour drive , for peace of mind

Last edited by S-3 Ranch; 07-23-2021 at 02:21 PM.
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Old 07-23-2021, 02:35 PM   #48
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The intakes get FILTHY in these DI engines. And the back side of the intake valves. Getting the throttle body, intake and valves cleaned up are important to longevity. It builds up this sticky tar like substance. We use to spray fuel on the back side of the intake valves. No longer. The DI is direct injected to the cylinder. I do mine not as often as I should. I'd say every 30ish. Some cars are worse than others. I've taken DI engines apart and the intake runners and valves are a quarter to half inch thick. Happens alot on patrol vehicles that idle 18hrs a day. Lucas in the tank is good. I like Techron better. It's a feel good for me. Lol. Also, when I do the fuel service and intake cleaning. I do it when an oil change is due. I do the clean. Then change the oil. Again. That is a feel good for me. No science to it.
Makes sense. I have noticed my engine stutter very randomly at a light. Rare but itís done it. Iíll ask my dealer what it costs. May try it once.
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Old 07-23-2021, 06:46 PM   #49
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I was a service manager for some years. I always suggested my hunters have an alignment yearly. But back then is was a lot cheaper. The loss leader is something almost all dealerships practice. Those service writers are on commision and thats the way they make their extra money.
But it looks like you did a great job getting what was needed and what was not.
So should service writers go before lawyers or after?
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Old 07-23-2021, 08:53 PM   #50
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So should service writers go before lawyers or after?
1 in the same.....
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