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Old 07-07-2020, 01:23 PM   #1
wjm
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Default Snyper cameras

I am having a tough time trying to get in touch with Snyper. I have tried phone, email, and messenger and have got no response. Is anybody else having this issue with them?
Thanks,
Wes
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Old 07-07-2020, 01:29 PM   #2
Gunnyart
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I use their cameras and have worked through some issues. What problem are you having?
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Old 07-07-2020, 01:32 PM   #3
wjm
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None of my cameras will get a signal. I need to get a hold of them to find out if my subscription is up for data. I do not remember seeing an email for the 5 day warning.
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Old 07-07-2020, 01:36 PM   #4
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email: Scott at sw6012@att.com
You might want to switch to the simHERO plan. You can track usage through them instead of snyper.
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Old 07-07-2020, 01:49 PM   #5
TXhoghunter94
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They do have the worst customer service, your data has probably expired is what it sounds like. I run 33 snyper cameras and they take good quality pictures but they are a nightmare to setup.

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Old 07-07-2020, 02:02 PM   #6
Bayouboy
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I renewed my plan a few months back. It did not help. Trying to contact Snyper was a waste of time. Same thing with another person on my lease. We both wasted our money renewing our plans. We now own some expensive trail cams.
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Old 07-07-2020, 02:27 PM   #7
wjm
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I have always received an email when it was time to renew service just not this time. If I can not get this fixed what cell camera would y'all pick? Anyone ever use the Owl cameras?
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Old 07-07-2020, 02:33 PM   #8
Bayouboy
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Covert.
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Old 07-07-2020, 02:45 PM   #9
Tjciranni
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I had the same problem last year trying to get a hold of anyone. Wont be buying their product anymore.
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Old 07-07-2020, 02:50 PM   #10
DamonJ
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Yep

I had one of their cameras, worked great for 2 seasons. Had some issues and can't get any type of customer service.. Looking to make the switch to a new cellular camera...
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Old 07-07-2020, 02:55 PM   #11
ColinR
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Could be your plan is up, or maybe needs a firm ware update, or maybe your sim card is not in good, or maybe your just not holding your mouth just right. When they work they work great but when they don't they are the biggest PITA to get going again. I am also looking to switch to something else.
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Old 07-08-2020, 02:33 PM   #12
wjm
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I am getting the impression they are either very busy or not in business anymore. I hope it is the first one. I even went on their website to swap to the other sim card and the activation website does not work.
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Old 07-08-2020, 03:26 PM   #13
TXhoghunter94
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So last week I bought a hero sim card from snyper since I cannot get one of my 4G cameras to work with an AT&T sim. I got the envelope in and opened it up today...the instructions were sent to me but NO SIM CARD! There were no tears in the envelop and the seal was not broken, they just flat out forgot to put what I ordered in the package.

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Old 07-15-2020, 12:41 PM   #14
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My snyper app will not open any longer, I'm pretty sure they went out of business.

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Old 07-15-2020, 02:21 PM   #15
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I have heard several things that are not good about him, but i dont feel comfortable posting on the web since i dont know if they are true, but from a good source.
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Old 07-15-2020, 06:10 PM   #16
wjm
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I have been calling and emailing since last Monday with no answer. I guess it is time to cut my losses and find different cameras.


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Old 07-16-2020, 09:49 AM   #17
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[QUOTEMy snyper app will not open any longer, [/QUOTE]

My app still works. Iíve been running (3) older 3G Commander cameras and was actually looking to upgrade to 4G. Not looking good if they wonít answer the phone.


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Old 07-16-2020, 08:11 PM   #18
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It appears that James w/ Snyper is no longer answering calls or emails and someone is removing post on the Facebook page they have, because I’ve posted and the other customers comments are gone as well. There are numerous folks with nonfunctional cellular cameras now. I hope all is well with him because when we met him he was all about it. Oddly enough a buddy who sells for them can’t get them to return any calls/text so he can pay an invoice..
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Old 07-17-2020, 11:20 AM   #19
wjm
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I hope all is well also. I have a dealer try to contact them also. If a dealer can not get a hold of anyone it seems to be no use. Someone involved with the company can surly take a couple minutes to put something out there either on the web sight or even Facebook.


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Old 07-17-2020, 11:29 AM   #20
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Quote:
Originally Posted by wjm View Post
I hope all is well also. I have a dealer try to contact them also. If a dealer can not get a hold of anyone it seems to be no use. Someone involved with the company can surly take a couple minutes to put something out there either on the web sight or even Facebook.


Sent from my iPhone using Tapatalk

Someone is definitely monitoring the Facebook for them because all the disgruntled comments have been removed from their page. Sometimes just a simple update or statement helps.
It's a shame too, the cameras are pretty decent and we have yet to have issues with them. Customer Service, or lack of will kill a company now a days quicker than anything.
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Old 07-17-2020, 11:37 AM   #21
drewwland
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ya i can't get them on the phone, hope all is good. or i will have some really expensive trail cameras as well.
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Old 07-17-2020, 12:30 PM   #22
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We have been a dealer and user for a couple years and we are in the same boat cannot get anyone to answer so that is what we are going to do cut losses and move on if we cannot count on service we cannot sell the product and I really like em so onto the next ones....
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Old 07-17-2020, 02:54 PM   #23
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The app had been failing to open for me also, but suddenly this morning it is opening faster than ever. Maybe they are just very busy working on the problem.
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Old 07-18-2020, 08:21 AM   #24
LouisianaExpat
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Quote:
Originally Posted by ForEverlast View Post
We have been a dealer and user for a couple years and we are in the same boat cannot get anyone to answer so that is what we are going to do cut losses and move on if we cannot count on service we cannot sell the product and I really like em so onto the next ones....

Dang sorry to hear that. Itís a shame because they are the only camera that truly lets your share data plans. Every new camera besides Cuddeback is price gouging data. I just wish Cuddeback had an app even it was as simple as Synper.


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Old 07-18-2020, 05:59 PM   #25
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I exchanged texts with James. It’s been a bit of a perfect storm for him lately. He isn’t able to hire good help. Then Covid has been a problem and also a difficult domestic situation.
I don’t know about the FB posts.
I wish him well. His cameras are working great for me.
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Old 07-18-2020, 09:36 PM   #26
LouisianaExpat
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So is he still in business and/or plans to continue? I had been looking in the new double antenna model but didnít know how long Iíd have to wait to get one.


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Old 07-19-2020, 11:55 AM   #27
wjm
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Quote:
Originally Posted by Gunnyart View Post
I exchanged texts with James. Itís been a bit of a perfect storm for him lately. He isnít able to hire good help. Then Covid has been a problem and also a difficult domestic situation.
I donít know about the FB posts.
I wish him well. His cameras are working great for me.
Can you get him to call or text me? Heck an email would be great also.
Wes Mayfield
361-947-5503
wesleyjmayfield@yahoo.com
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Old 07-19-2020, 05:24 PM   #28
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I sent James a screen shot from this thread. With all that's going on he may not be able to deal with it all on his own but he's well aware of the issues.
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Old 07-19-2020, 09:02 PM   #29
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Sounds like they sold out to spypoint
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Old 07-19-2020, 10:44 PM   #30
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2 months and 87 calls, still haven't got camera replaced.
First and last with them
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Old 07-20-2020, 08:23 AM   #31
sotx
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Quote:
Originally Posted by BiggieSmalls View Post
Someone is definitely monitoring the Facebook for them because all the disgruntled comments have been removed from their page. Sometimes just a simple update or statement helps.
It's a shame too, the cameras are pretty decent and we have yet to have issues with them. Customer Service, or lack of will kill a company now a days quicker than anything.

After struggling with them for three years I gave up. The aggravation was too much. I literally gave the Three cameras I had away. Year later we burned them in the camp fire.


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Old 07-20-2020, 08:27 AM   #32
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Wow. Makes me appreciate Covert even more than I already do.
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Old 07-20-2020, 08:46 AM   #33
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Darn shame. They had some good cameras.
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Old 07-21-2020, 08:12 PM   #34
wjm
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James sent me an email today. He says he is going to look into my issues and get back with me.
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Old 07-22-2020, 12:13 AM   #35
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Quote:
Originally Posted by wjm View Post
James sent me an email today. He says he is going to look into my issues and get back with me.
Good deal.
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Old 07-22-2020, 12:15 AM   #36
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Burned them - greatness lol.
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Old 07-22-2020, 09:01 AM   #37
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It's a shame he let customer service get to the state it is in. I bought a new 4G a few months ago and just put it out. It already quit, but haven't had a chance to get back to see if it's a camera issue or not. I hope not cause it will be a waste of effort to even try contacting them. Puts a bad taste in my mouth. I've had a 3g Snyper that worked great and even got good response the few times I tried contacting them, but that was a couple years ago.
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Old 07-22-2020, 10:41 AM   #38
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I thought my 3g Snyper wasnít working for a little over a month. Turns out spending 2 hours at a at&t store accomplished nothing. Was finally able to log into at&t buyasession and the data plan that I thought I bought at the store was not there and my old data plan had expired. Was a simple as buying another 4gb data for 75 bucks for 1 year and the camera was sending pics in less than 15 minutes. All along I thought it was the camera that crapped out. My camera is working good now just in time to go back into the field!
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Old 07-22-2020, 12:06 PM   #39
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Quote:
Originally Posted by Tbonedirtnap View Post
I thought my 3g Snyper wasnít working for a little over a month. Turns out spending 2 hours at a at&t store accomplished nothing. Was finally able to log into at&t buyasession and the data plan that I thought I bought at the store was not there and my old data plan had expired. Was a simple as buying another 4gb data for 75 bucks for 1 year and the camera was sending pics in less than 15 minutes. All along I thought it was the camera that crapped out. My camera is working good now just in time to go back into the field!
Last time I thought I had an issue it turns out I had left the switch in "setup" rather than "on".
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Old 07-28-2020, 10:24 AM   #40
wjm
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Quote:
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James sent me an email today. He says he is going to look into my issues and get back with me.
Well I guess he was not to worried about looking into my issues. Have not heard back from Snyper and my order is still in processing. I got 2 Sim Hero sim cards off amazon to try and they work. Only $7 a month through them. Also ordered 2 Spartan.
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Old 07-28-2020, 10:47 AM   #41
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Quote:
Originally Posted by Tbonedirtnap View Post
I thought my 3g Snyper wasnít working for a little over a month. Turns out spending 2 hours at a at&t store accomplished nothing. Was finally able to log into at&t buyasession and the data plan that I thought I bought at the store was not there and my old data plan had expired. Was a simple as buying another 4gb data for 75 bucks for 1 year and the camera was sending pics in less than 15 minutes. All along I thought it was the camera that crapped out. My camera is working good now just in time to go back into the field!
This is what I do and it works fine. taking pictures right now.
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