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Old 01-23-2020, 05:47 PM   #1
ctom87
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Default Office Etiquette?

The person in the cube next to me answers the desk phone of everyone around her. She's answered my phone a couple of times, thankfully only when my wife called. I use my work number for personal calls because I do not get cell phone reception and can't have a conversation on my cell. I may have important phone calls regarding health insurance for my son that I only want to be the one they ever speak with.

Today, the girl behind her has her phone ring, and she whips around and answers it. Not sure who is calling, but she explains that the girl who the person intended to call is in a meeting and can call back in a half hour.

I just don't get it. Our phones have voicemails, we're hanging around our desks... why does she feel the need to answer other people's phones? Is this a generational thing? I already talked to her and told her to never answer my phone again. She lied and said she only did it once.

Am I out of line here? Is this normal and part of what goes on at the office???
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Old 01-23-2020, 05:52 PM   #2
Wayspr
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She’s out of line and someone needs to address it.
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Old 01-23-2020, 05:57 PM   #3
ctom87
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I forgot to mention, full disclosure, I did answer her phone once, after she had answered mine multiple times, but the scenario was she was on vacation for a week and the same person had called 8 times within an hour. That to me might warrant it... But seeing the caller ID is my wife and she picks up my phone when I am in the vacinity ain't right.

I have addressed it with her personally... Rest of the group I think should address it. Possibly manager.
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Old 01-23-2020, 05:57 PM   #4
SmTx
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I don't even want to answer my phone when it rings. Why on earth would someone want to answer someone else's
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Old 01-23-2020, 06:00 PM   #5
sierracharlie338
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Yup uncalled for and needs to be addressed.


Sierracharlie outÖ
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Old 01-23-2020, 06:00 PM   #6
175gr7.62
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I can see both sides of it. That being said all the phones in my office are mine.....I don't care who's desk they are on. Same with the computers They are business phones and no one should expect any sort of privacy regarding their personal use. 80% of callers do not leave voicemails. One missed call could result in thousands of dollars in lost revenue.
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Old 01-23-2020, 06:04 PM   #7
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Have someone call you desk and pretend to be an officer and advise your coworker that your wife was just killed in a horrible accident or something and they are trying to get ahold of you. Then have fun with it.
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Old 01-23-2020, 06:05 PM   #8
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Step out and call it yourself and tell her to stop.
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Old 01-23-2020, 06:06 PM   #9
Still Hunter
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She's just trying to be helpful! Grumpy! LMAO!
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Old 01-23-2020, 06:06 PM   #10
slayr
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I’d gladly have someone answer my phone every time it rings. Pre-conversation - If she’s not pretending to be you or a co-worker I wouldn’t be upset. I’d be little perturbed if she answered after I asked her not to.

If the other people haven’t asked her not to answer, they have no right to complain. She’s just trying to help out.
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Old 01-23-2020, 06:07 PM   #11
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Is she trying to be nice or does she have no boundaries and just likes to talk to people?

Either way politely asking her to stop answering your phone would be the best route I would imagine. If it continues then express your concerns to her regarding the scenario and run it up the chain if needed. For others phones I guess its up to them to complain or not.
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Old 01-23-2020, 06:08 PM   #12
curtintex
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You have a built-in secretary that you don't have to pay for. Congrats.
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Old 01-23-2020, 06:11 PM   #13
panhandlehunter
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My coworker answers my phone if I’m not around. I don’t see a problem. It can be helpful.
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Old 01-23-2020, 06:14 PM   #14
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We will answer each otherís phones if we are in the office together and one is busy with a employee or on the cell phone, but if I can see itís a person call I will not answer it.

Most the time I just let it ring cause I donít want to talk on the phone. Iím not answering someoneís phone just to do it though.


I like the idea of going outside and calling the number and when she answers telling her to cut that crap out.


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Old 01-23-2020, 06:14 PM   #15
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Turn your ringer off. If you are at your desk you’ll see the lights, if you’re not it will go to voicemail and no one else will know it’s ringing
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Old 01-23-2020, 06:25 PM   #16
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Without knowing your line of work, this is unacceptable and should be addressed. Might be different if youíre in sales and every missed call could be lost revenue.

In the time being, let her know you will set up call forwarding to her phone if you want her to answer your calls. If call forwarding isnít set up she is not to answer your phone.


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Old 01-23-2020, 06:27 PM   #17
Charles
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She wants you and is playing mind games with your wife.
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Old 01-23-2020, 06:28 PM   #18
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I don’t know what kind of company you work for, but I would want all calls on the company phone answered ASAP. That is customer service. I hate to call a business and get a voice mail. What is wrong with her answering the BUSINESS phone and taking a message??? As Curt said, you have a free operator!

Why does it bother you that she answers when your wife calls?
You are wrong and just don’t care about customer service!
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Old 01-23-2020, 06:29 PM   #19
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What kind of business is it?
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Old 01-23-2020, 06:35 PM   #20
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Out of line and BS.
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Old 01-23-2020, 06:38 PM   #21
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Quote:
Originally Posted by Burnadell View Post
I donít know what kind of company you work for, but I would want all calls on the company phone answered ASAP. That is customer service. I hate to call a business and get a voice mail. What is wrong with her answering the BUSINESS phone and taking a message??? As Curt said, you have a free operator!

Why does it bother you that she answers when your wife calls?
You are wrong and just donít care about customer service!
They obviously have direct lines to their desks. If the company wants all calls answered immediately they should have a receptionist whos MAIN job is to answer the phone. She needs to stay in her lane.
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Old 01-23-2020, 06:59 PM   #22
slayr
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Holy balls I sure hope the majority of you aren’t member of a jury! Guilty before the facts are even present! Off with her head!!
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Old 01-23-2020, 07:02 PM   #23
ctom87
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Quote:
Originally Posted by 150class View Post
Is she trying to be nice or does she have no boundaries and just likes to talk to people?

Either way politely asking her to stop answering your phone would be the best route I would imagine.
Probably both. I did ask her today, nicely, to stop. I said that I have personal phone calls from Doctors and insurance come in as I cannot talk on my cell phone due to limited service.


Quote:
Originally Posted by Burnadell View Post
What kind of business is it?
I'm a supervisor for a call center in our HR department. Our company has 130k people. I only deal with employees, and I do NOT take the phone calls unless they have requested a supervisor. Those calls would come through a headset and my computer. Honestly, there is absolutely no reason for anyone in my company to contact me on my work phone... We have an instant messaging app that we all use as well as emails. There is no revenue lost if the phone isn't answered.
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Old 01-23-2020, 07:04 PM   #24
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There is a caller ID and she knows the caller and knows it's personal. Still continues. This happened enough and after I got a phonecall on my workphone (because they can't reach me via cell phone) from my health insurance company, I knew I had to stop this.
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Old 01-23-2020, 07:04 PM   #25
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Quote:
Originally Posted by curtintex View Post
You have a built-in secretary that you don't have to pay for. Congrats.
Agree, With out many facts ití seems the lines sole reason is for sales. As an employer it would get under my skin more that is was used for personal use.
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Old 01-23-2020, 07:06 PM   #26
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I’d shoot that hog in the gut!
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Old 01-23-2020, 07:17 PM   #27
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My wife has to login/log off when at her desk or away
Of course it automatically goes to VM when she is on the phone or logged off
check about updates on system! Is this abnormal behavior in your
Office / line of business?

Sorry just reading your answer is she a peer or subordinate ? If peer gentle reminders about personal space if sub be fair but stern

Last edited by pilar; 01-23-2020 at 07:29 PM.
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Old 01-23-2020, 07:20 PM   #28
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If you're a supervisor surely they allow you to connect to the wireless network. Connect your cell and take calls via wifi
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Old 01-23-2020, 07:22 PM   #29
Rakkasan2187
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I dont see any issues but i suggest not using your co phone number for personal business then there wont be an issue. IMO.
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Old 01-23-2020, 07:25 PM   #30
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If you are a supervisor and don’t know how to handle this you’ve got bigger problems as does the company you work for.
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Old 01-23-2020, 07:37 PM   #31
ctom87
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Quote:
Originally Posted by pilar View Post
My wife has to login/log off when at her desk or away
Of course it automatically goes to VM when she is on the phone or logged off
check about updates on system! Is this abnormal behavior in your
Office / line of business?

Sorry just reading your answer is she a peer or subordinate ? If peer gentle reminders about personal space if sub be fair but stern
Peer
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Old 01-23-2020, 07:40 PM   #32
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Wink Call a supervisor

Quote:
Originally Posted by GoneSouth View Post
If you are a supervisor and donít know how to handle this youíve got bigger problems as does the company you work for.
My wife a 20 year USAA veteran kinda said same and she is a noisy woman
She said call a supervisor in HR
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Old 01-23-2020, 07:44 PM   #33
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Quote:
Originally Posted by Rakkasan2187 View Post
I dont see any issues but i suggest not using your co phone number for personal business then there wont be an issue. IMO.
Totally see your point, and I wouldn't, if I had cell reception. Company policy is we can take personal calls while at work as long as it's not consuming too much of my time. I'm in management and there isn't an issue with taking calls while "on the clock".

Last edited by ctom87; 01-23-2020 at 07:51 PM.
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Old 01-23-2020, 07:46 PM   #34
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It would bug me. We have voicemail for a reason.
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Old 01-23-2020, 07:48 PM   #35
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Quote:
Originally Posted by GoneSouth View Post
If you are a supervisor and don’t know how to handle this you’ve got bigger problems as does the company you work for.
Please re-read original post. I already handled it before posting. I'm seeking council as to if this was done appropriately and I'm trying to find understanding as to why someone would feel the need (when there is absolutely 0 reason) to invade another person's privacy.
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Old 01-23-2020, 07:49 PM   #36
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Quote:
Originally Posted by pilar View Post
My wife a 20 year USAA veteran kinda said same and she is a noisy woman
She said call a supervisor in HR
Haha...it's good that I know one.
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Old 01-23-2020, 07:50 PM   #37
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Quote:
Originally Posted by Man View Post
Have someone call you desk and pretend to be an officer and advise your coworker that your wife was just killed in a horrible accident or something and they are trying to get ahold of you. Then have fun with it.


Thatís bad karma all day long and could get you fired.


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Old 01-23-2020, 07:51 PM   #38
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Next time when you phone rings and you answer it just load my say ď I never got that message and will have to check with out secretary who answers our phoneĒ then stand up and ask her even though there was no message.

Or just politely ask her to stop answering your phone and you donít appreciate it. When away from your desk turn your ringer off.


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Old 01-23-2020, 08:04 PM   #39
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If each employee has their own direct line and/or internal extension, I'd say answering other people's desk phones is not normal; at least in a standard office environment.

If it's more a customer service situation, such as a call center or sales floor, that obviously could be different.

So, unless the work environment dictates that type of behavior, my opinion is it's not normal.
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Old 01-23-2020, 08:09 PM   #40
ctom87
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Quote:
Originally Posted by CaptainDave View Post
If each employee has their own direct line and/or internal extension, I'd say answering other people's desk phones is not normal; at least in a standard office environment.

If it's more a customer service situation, such as a call center or sales floor, that obviously could be different.

So, unless the work environment dictates that type of behavior, my opinion is it's not normal.
While it is a call center, there are 2 lines. One for our dept calls we take, and everyone's own personal desk number. Even the number is unique. Everyone has their own.
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Old 01-23-2020, 08:11 PM   #41
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OP, if she wants to take all your calls let her. Tell her how you like your coffee, and that you expect her to drop your cleaning off to.

And for kicks and giggle, from time to time, task her with calling people.

And then ask her when Secretary weeks rolls around, where would she like to eat.
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Old 01-23-2020, 08:26 PM   #42
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Honestly, I don't think the green screen is the place to get advice on how to fix this problem. Not to be a jerk or anything, but if you are in the HR department, and in management, there should be resources in-house to help you deal with this.
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Old 01-23-2020, 08:40 PM   #43
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I need her number so she can answer my phone. LOL!
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Old 01-23-2020, 08:42 PM   #44
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Not sure what policy might be but I consider an invasion of privacy and not respecting a boundary you set (assuming it's within your power to do) to be an issue to raise with your manager and/or HR.
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Old 01-23-2020, 08:44 PM   #45
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She should be stopped.
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Old 01-23-2020, 08:47 PM   #46
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Put a big glob of Vaseline on the ear piece

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Old 01-23-2020, 08:48 PM   #47
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Quote:
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Put a big glob of Vaseline on the ear piece

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This plus video of it
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Old 01-23-2020, 08:50 PM   #48
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That’s not normal at all. Definitely address it.
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Old 01-23-2020, 09:00 PM   #49
DRT
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Seems odd you are in HR yet cannot find an appropriate application of th PRRs to address the situation. That and you don't seem to have the personal interactive skills to deal with an in the workplace conflict. One of the main responsibilities of HR is conflict management between employees. Either you are playing the green screen or you need to get a lot better at your job.

Gary

Last edited by DRT; 01-23-2020 at 09:08 PM.
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Old 01-23-2020, 09:03 PM   #50
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Quote:
Originally Posted by DRT View Post
Seems odd you are in HR yet cannot find an appropriate application of th PRRs to address the situation. That and you don't seem to have the personal interactive skills to deal with an in the workplace conflict. One of the main responsibilities is conflict management between employees. Either you are playing the green screen or you need to get a lot better at your job.

Gary
But but but didnít you read the op, he said he told her to quit lol
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