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Old 09-29-2019, 03:24 PM   #1
kkp005
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Default Advice needed on newly installed countertops

Looking for some green screen advice. Our house burnt earlier in the year and we are currently renovating a new home to live in. Our last house had marble counters that we loved the look of them but hated how easily they were scratched /
Damaged.

We opted to go with granite for this home renovation and told the company thatís supplying / installing the floors & counters that we wanted a grey & white countertop. We looked through lots of pictures from the show room floors and opted to go with glacier white. Below are the actual slabs we picked out from pictures they sent us. We picked 4 slabs that would be needed.

Fast forward to Friday and we get our counters installed. We are not happy with the look of them. Thereís lots of PURPLE all throughout the granite. Almost looks as though wine was splattered all over them.

Obviously the biggest lesson learned from this is to always physically put your eyes on whatís going in your home. We went off of the picture and it looks like that was a mistake. We didnít see the counters until late Friday evening and talked briefly with our counter guy. He told us they wouldnít leave us hanging and heíd get with me Monday. Are we overreacting / being to picky ? Any tips / advice would be appreciated


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Old 09-29-2019, 03:28 PM   #2
be12hunt
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I wouldnít be happy with that either. I have learned like you said to see the actual slab of granite you are getting in person.
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Old 09-29-2019, 03:28 PM   #3
ACbob
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Definitely not being picky! The only one of the pictures that the installed top could possibly be is the first one, and I can't tell for sure but I sure don't see the wine spots. Make sure you get what you paid for.
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Old 09-29-2019, 04:02 PM   #4
SaintBlaise
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I think we have that granite and it goes well with our set up. Wow, we bought that rock 5 years ago in New Orleans. When we agreed on the slab, it was mark-up so it wouldn't be re-sold. Not sure what I see in your picture, maybe yours was marked.

However, call you granite representative. Someone else probably has your slab. Bottom line, you should get what you paid for.

Good luck
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Old 09-29-2019, 04:04 PM   #5
Jcjohnson
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I dont think your being u reasonable here.
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Old 09-29-2019, 04:10 PM   #6
BertramBass
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I have noticed glacier white sometimes has purple in it. Usually the slabs have white dust on them and when they get fabricated and cleaned up, it really stands out.
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Old 09-29-2019, 05:05 PM   #7
Big pig
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I understand being upset about your granite. You should get what color you picked

Funny. I picked out the wildest granite for our new house that has a lotta color, including purple.
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Old 09-29-2019, 05:27 PM   #8
TXJIM
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We have the same granite and like it a lot, we picked our slabs in person. Our spots are little more muted in color though.

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Old 09-30-2019, 10:16 AM   #9
jimned
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We picked our slabs out But the lighting was not good in the warehouse . Moonwhite slab in good light is gray.
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Old 09-30-2019, 10:27 AM   #10
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Based on the pictures you were supplied and picked. You are not being unreasonable. Any company worth a darn will make it right.
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Old 09-30-2019, 10:36 AM   #11
AlwaysGigEm
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Those spots are definitely a little too much for me. Not unreasonable at all.
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Old 09-30-2019, 10:47 AM   #12
sectxag06
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they are clearly visible in the first picture though at the distance and lighting you wouldn't know they are purple spots. then the next couple of pictures, it seems they purposefully took pictures from areas that had no spots.
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Old 09-30-2019, 10:58 AM   #13
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Learn to love it.. Or redo it and make sure you put your eyes on it before install.

Cheapest thing would be learn to love it. LOL. Good luck. Personally I think it looks pretty good, but I get why it was a shock with the purple tones being unexpected.
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Old 09-30-2019, 11:39 AM   #14
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Update:
Just spoke with the counter company. They said those are the slabs that we picked and it’s what they installed.

We’ve got 3 options
1) live with them....but now they want the remaining $15000 for the rest of the flooring job up front. They are worried we will get the floors installed and then say we aren’t paying the remaining balance because we hate the counters.
2) pay out of pocket to have the counters removed and then pay for new counters
3) Cut ties.. We’ve already paid them 15k as a down payment for materials. The counters are going to be close to 9k. So we will get 6k back, cut ties....but still be stuck with the purple counters
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Old 09-30-2019, 01:35 PM   #15
chehunt
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Ouch, that's kinda what I thought would happen!
Bite the bullet now and rip them out. If you and wife aren't happy with them now, you sure won't be later down the road. Sucks tho.
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Old 09-30-2019, 02:00 PM   #16
Terrell_County
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Where is this company based out of ? How many square feet of countertops? How many vanity undermount sinks ? Post the drawings if you can
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Old 09-30-2019, 03:21 PM   #17
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ouch I don't think it looks that bad!
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Old 09-30-2019, 03:23 PM   #18
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So is it normal for that color to have purple spots?
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Old 09-30-2019, 03:30 PM   #19
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Quote:
Originally Posted by Killer View Post
ouch I don't think it looks that bad!
I donít think I would want to except having to pay more
Itís probably very beautiful
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Old 09-30-2019, 03:36 PM   #20
Shane
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Quote:
Originally Posted by kkp005 View Post
Update:
Just spoke with the counter company. They said those are the slabs that we picked and itís what they installed.

Weíve got 3 options
1) live with them....but now they want the remaining $15000 for the rest of the flooring job up front. They are worried we will get the floors installed and then say we arenít paying the remaining balance because we hate the counters.
2) pay out of pocket to have the counters removed and then pay for new counters
3) Cut ties.. Weíve already paid them 15k as a down payment for materials. The counters are going to be close to 9k. So we will get 6k back, cut ties....but still be stuck with the purple counters
Me personally.... I wouldn't be happy with purple spots at all, especially if I didn't know or expect there to be any purple spots in what I though were going to be grey/white countertops.

I wouldn't be happy at all with any of the 3 options they offered either. There are at least 3 other options:

4) Countertop supplier agrees that the colors were either misrepresented at the time the order was placed or the wrong counters were shipped and installed, so they make it right by replacing them with granite that doesn't have purple spots in it at no cost to you.

5) Countertop supplier agrees that they didn't install the same color as what they showed you that you were ordering, and they split the cost of replacing them with you.

6) Countertop supplier sticks to their first 3 offers, not helping you at all, so you cut ties with them and fight it out in small claims court while you move forward with another supplier for countertops and flooring.

Option 4 is the only good one. It sounds like it's also the one least likely to happen, unfortunately.
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Old 09-30-2019, 03:57 PM   #21
Mike D
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I see a lot of purple in the first slab picture, not much in the second one.

Do all of the tops have that much purple in them? Is it possible they made most of the cuts with the purple out of the first slab?


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Old 09-30-2019, 04:06 PM   #22
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I would be cool with it if the purple was in another spot instead of RIGHT IN FRONT OF THE SINK. lol

That's why it looks messy IMO, it looks like droplets.
BUT purple is my favorite color so... lol

Sorry you're having to deal with the whole cluster though... that does suck.
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Old 09-30-2019, 04:13 PM   #23
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Having worked previously in countertop fabrication.... this is a very common complaint to deal with.

Things just look DIFFERENT in the lighting of your home and against the background colors of your kitchen. Full slab pictures just donít have enough resolution, detail, or color accuracy to reliably avoid complaints.

Anything we fabricated that wasnít out of our high volume varieties were always required to be hand selected. We even had people who hand picked the slabs, then personally approved the cutting layout within the slabs, then swore we swapped the slabs out on them upon install.

It really sucks that they didnít verbally give you a heads up on specks of a color as drastic as purple, but if these are indeed the 4 slabs they sent you pictures of, you are probably screwed. I would argue with them about wanting the rest of the money upfront, but I understand their trepidations. We had several houses we had to put liens on to get our money back for similar situations.

Hopefully you guys come up with a satisfactory solution.


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Old 09-30-2019, 04:16 PM   #24
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Man that is a hard spot to be in. I don't think the counter top company was trying to mislead you. From the granite i have seen in that color those purple spots are pretty common. I hope you come up with a solution you're both happy with.
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Old 09-30-2019, 06:41 PM   #25
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I have worked in the granite counter top business for the last 10 years and counter tops in general for about 25 years. Our company is big on customer satisfaction and we usually go above and beyond to make a customer happy, even if it comes out of the companies pocket. However, it sounds like you picked these slabs based on pictures only. If the company did indeed use those slabs, its a little unreasonable to ask the company to swap out on their dime. What i would do is ask to see the slabs that are remaining in that bundle. Your invoice should have the slabs' ID number on it that were used in your job. Go to their yard and look at the next slab in that sequence. If it does not have any purple spots, I would say you have a leg to stand on.

We always ask customers to view their slabs in person. Even if they picked it from photos given to us by our suppliers in Houston, we make them come look at the slabs once they arrive on our yard.
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Old 09-30-2019, 07:18 PM   #26
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Sucks to hear for you. However, your contractor or granite guy should have lead you to quartz. It's the only thing that is light in color that looks like marble that is as tough as granite. Marble, travertine, etc is soft and damages easy.

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Old 09-30-2019, 07:24 PM   #27
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Thanks for the input guys. Iím not sure where this is going to go. Looks like we will have to chalk it up as a hard lesson learned. My biggest complaint is we were pretty adamant on having a grey / white color scheme..... I do not see how they just neglected to tell us that there is freaking purple splattered all throughout. I think the granite is beautiful and looks great from a distance......but it is not the look we wanted.


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Old 09-30-2019, 07:45 PM   #28
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I would have it ripped out!!! Looks horrible!!!
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Old 09-30-2019, 08:05 PM   #29
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Dang, that range/oven spot is GORGEOUS!


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Old 09-30-2019, 08:22 PM   #30
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Funny how that first picture is taken from the side where those purple spots aren't noticeable. The rest of the photos are taken face on.
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Old 09-30-2019, 09:32 PM   #31
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I donít have anything nice to say but jeeze.


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Old 09-30-2019, 09:38 PM   #32
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Quote:
Originally Posted by kkp005 View Post
Thanks for the input guys. Iím not sure where this is going to go. Looks like we will have to chalk it up as a hard lesson learned. My biggest complaint is we were pretty adamant on having a grey / white color scheme..... I do not see how they just neglected to tell us that there is freaking purple splattered all throughout. I think the granite is beautiful and looks great from a distance......but it is not the look we wanted.


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Looks good in these pics.

Leave it.

If you don't like it in 2 years then have it replaced
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Old 09-30-2019, 09:45 PM   #33
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I understand it’s not what you were going for but man I think it looks fantastic!
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Old 09-30-2019, 09:46 PM   #34
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At this point I’m afraid it’s lesson learned. I’m amazed that no one you know, the builder or the supplier didn’t recommend picking out the slabs in person. We spent 8+ days shopping specific slabs. Finally found 2 we were happy with after visiting many suppliers. It’s amazing how different some of the materials were one slab to another - or even in the same block. As stated above, we even picked out the cut from each slab.

I think the kitchen is looking good regardless. It is still grey/white color scheme.
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Old 09-30-2019, 09:49 PM   #35
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Heck get a couple years out of it and then get new. It will probably grow on you.

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Old 09-30-2019, 09:50 PM   #36
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Not too shabby I like it. Too bad all the purple is in front of sink. You’ll get use to it. All good carry on Soldier.
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Old 09-30-2019, 10:43 PM   #37
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If the contractor suggested seeing in person and you selected off pics instead out of convenience, I think thatís on you. But if they didnít offer that as an option, they most certainly should have.

When doing remodeling projects, itís very easy to get a heightened sense of awareness to every tiny little detail. Im pretty ocd and I know when I do projects at my house, little details such as this can drive me crazy if not perfect or how I thought I wanted it. Over time, once I get back to being busy with life, etc.... these small details I let consume me seem to not bother me any more. And at times, Iíve been embarrassed that I made such a big deal about them. Itís easy to do. And I think most people probably do the same.

I hope it all works out for the best! Kitchen looks great btw.


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Old 10-01-2019, 08:46 AM   #38
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I bet by the time your done you'll like the look. I'd say accept it and move forward.
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Old 10-01-2019, 09:03 AM   #39
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I don't think your being picky at all, I wouldnt be happy with that either. Unfortunately if those are the slabs you picked you are probably SOL. Also side note have them put paper on top of those counters, they don't need to be putting tools and stuff on your new granite!!!
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Old 10-01-2019, 09:52 AM   #40
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Quote:
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Funny how that first picture is taken from the side where those purple spots aren't noticeable. The rest of the photos are taken face on.
yep. in my opinion, this was a lie by omission.
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Old 10-01-2019, 10:08 AM   #41
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I actually think it looks really good, but I can absolutely understand being surprised by that.

If you ever do decide it's too much and you want to redo it, look up "Super White Dolomite". It's not quite as hard as granite but it's much harder than marble and is probably exactly the look you're going for.
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