I bought a new BAKFlip MX4 for my Ram back in April of 2020. I’ve used them before and probably won’t own a truck without one. I have used their warranty in the past for minor things, rubber bumpers, plastic clips, etc. It’s been easy and no cost to me.
I had a small crack appear between the rubber between the first and second panel about 2 weeks ago. Next thing I know, 10 days later it split all the way across!
No longer water resistant and the only thing connecting that last panel is the gaskets on the sides.
Called BAK Industries this morning. They informed me that that isn’t replaceable so they’re sending me an ENTIRE NEW COVER. All I had to do was provide proof of purchase and three photos of the damage.
In this day in age where it seems most manufacturer’s warranty has so many outs they don’t cover a dang thing, it’s refreshing to know someone still builds a product they stand behind.
What companies have you had a POSITIVE warranty experience?
Let’s make it known and support these companies that still stand behind what they make.
Sent from my iPhone using Tapatalk
I had a small crack appear between the rubber between the first and second panel about 2 weeks ago. Next thing I know, 10 days later it split all the way across!
No longer water resistant and the only thing connecting that last panel is the gaskets on the sides.
Called BAK Industries this morning. They informed me that that isn’t replaceable so they’re sending me an ENTIRE NEW COVER. All I had to do was provide proof of purchase and three photos of the damage.
In this day in age where it seems most manufacturer’s warranty has so many outs they don’t cover a dang thing, it’s refreshing to know someone still builds a product they stand behind.
What companies have you had a POSITIVE warranty experience?
Let’s make it known and support these companies that still stand behind what they make.
Sent from my iPhone using Tapatalk
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