Fred Haas Toyota Rant

[Laketex]

Yep, do it FTF during a peak time in their day. Don't be afraid to be loud about it.

[CEO]

How did it end at the dealership yesterday? Did you pay anything?

[kenforu]

Talk to Connie

[Tsnow]

How did it end at the dealership yesterday? Did you pay anything?

I paid for the oil change.


UPDATE: Lets just say they are replacing the oil pan tomorrow. I am not out one penny for it. They owned up for it. So I will continue to do business with them.

[JACK750]

Crazy that a man/woman should have to go through something like that! End of story.

[eradicator]

I paid for the oil change.


UPDATE: Lets just say they are replacing the oil pan tomorrow. I am not out one penny for it. They owned up for it. So I will continue to do business with them.

wow. this is part of the problem imo. Why would you continue to do business with an incompetent company/business?

[DaveC]

I had to do the same thing with my superduty. "Thats normal". No, it's not. You clowns need to stop using an impact to tighten a drain plug. "okay, you are right, we will cover it".

Think about all the people they scam on this that don't know any better...

An impact for a drain plug [emoji15]
What are we talking, 3 full rotations?

That’s just nuts.


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[3ChordTruth]

Crazy that a man/woman should have to go through something like that! End of story.

X2, they should not try to get away with this.

[wdixon]

Yep, do it FTF during a peak time in their day. Don't be afraid to be loud about it.

In most cases I will go above and beyond and cover things that I know were not our issue as long as the customer is willing to have a civil and intelligent conversation, once it gets loud or foul mouthed the conversation is over and they will be escorted out.

100% this situation should have never gone to the point it did but civility is always the best way.

[Graysonhogs]

In most cases I will go above and beyond and cover things that I know were not our issue as long as the customer is willing to have a civil and intelligent conversation, once it gets loud or foul mouthed the conversation is over and they will be escorted out.

100% this situation should have never gone to the point it did but civility is always the best way.

As I’ve gotten older I have adopted the assertive but civil policy. It’s served me well.


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[splitfinger]

I had an earlier model S-10 Blazer and had an oil drip from the 4WD transfer case. I went into my local oil change place that I frequented and told them to check it out. They didn't check it and it ran dry causing hundreds of dollars in repairs. They paid for it.

[Tsnow]

wow. this is part of the problem imo. Why would you continue to do business with an incompetent company/business?

Because, they righted the wrong. This is the first problem I have had there in years. People make mistakes, it is how they fix them that matters.

In most cases I will go above and beyond and cover things that I know were not our issue as long as the customer is willing to have a civil and intelligent conversation, once it gets loud or foul mouthed the conversation is over and they will be escorted out.

100% this situation should have never gone to the point it did but civility is always the best way.

Absolutely. The service manager even told me he changed his mind and decided to replace the pan on his dime because of how civil and intelligent my arguments were.

[SaltwaterSlick]

Because, they righted the wrong. This is the first problem I have had there in years. People make mistakes, it is how they fix them that matters.





Absolutely. The service manager even told me he changed his mind and decided to replace the pan on his dime because of how civil and intelligent my arguments were.

I understand where you are coming from, BUT... That last statement is what would keep me from continuing to do business there. That is COMPLETELY the wrong motivation and reasoning. That service manager should have come out when you came to pick up your vehicle after the oil change/service and told you that they were sorry, but they damaged your vehicle during the service job, but here's what we did to correct it... What the company did under that service manager's leadership is try to get away with it and make you pay for it... That would have been the end of my relationship with them. The cover it up attitude would never let me trust the work I had done there again. Integrity starts at the top, and there is none there.

[KyleW]

This is the exact reason I put a Fumoto valve on my truck and any other vehicle I ever own will have one as well. Thankfully the Ram dealer just stripped the plug and not the pan (the one and only time I allowed them to do my oil change).

[Rubi513]

This is the exact reason I put a Fumoto valve on my truck and any other vehicle I ever own will have one as well. Thankfully the Ram dealer just stripped the plug and not the pan (the one and only time I allowed them to do my oil change).

It's why I do it myself...