Another day another bad experience with a dealership. Let me start with a little background and then ask for thoughts from the GS.
I set out to find a decent smaller truck for when he starts up with college classes in the spring. He worked pretty hard to save up some money and we sold another older vehicle we had to help buy one. He has been waiting 4 years to get one to call his own and we took our time finding one that we felt would be good.
I found one online at Mac Haik Toyota that was low miles and looked to be in good shape. The dealership is in Houston area and I live in San Antonio. So I talked to the Salesperson about the vehicle and asked if there were any issues before I made the trip to come look at it and probably buy it. He said there were no issues and it was a pretty nice truck. He then mentioned that the dealership offers free shipping to your door like Carvana. I was a little apprehensive at first but being that it's the second vehicle I've purchased from a Mac Haik dealership, I gave it some consideration.
We do all the paperwork and the vehicle is delivered. At first glance everything looked fine. After having it a few days we notice a couple of things.
1. The AC smells every now and then. I had another vehicle that smelled like that and it was a leak in the coil. I'm hoping that is not the case but we will see.
2. The bigger issue...it had a dent in the door frame. Normally I wouldn't be concerned but the door frame is pushed underneath the weather stripping an leaks.
I spoke the the salesperson (Larry McBride) and he was going to find out if the dent was already there. I found the cached images online and it was tough to see from the angles they took but you can see that it was. I talked to the salesperson again and he said he would talk to the manager.
A few days go by and no response. I follow up and he says still checking. A week goes by and no response. No replies to my calls or texts. I call the dealership asking to speak to a manager and ask to speak to GM. No call back. That was a few days ago.
I thought it was a long shot getting the leak fixed but didn't expect to be ghosted like that. That rubs me the wrong way.
Having a car shipped is my first and last experience for me. I definitely recommend not working with Larry McBride as he will just leave you hanging.
Thoughts? Next Steps?
I set out to find a decent smaller truck for when he starts up with college classes in the spring. He worked pretty hard to save up some money and we sold another older vehicle we had to help buy one. He has been waiting 4 years to get one to call his own and we took our time finding one that we felt would be good.
I found one online at Mac Haik Toyota that was low miles and looked to be in good shape. The dealership is in Houston area and I live in San Antonio. So I talked to the Salesperson about the vehicle and asked if there were any issues before I made the trip to come look at it and probably buy it. He said there were no issues and it was a pretty nice truck. He then mentioned that the dealership offers free shipping to your door like Carvana. I was a little apprehensive at first but being that it's the second vehicle I've purchased from a Mac Haik dealership, I gave it some consideration.
We do all the paperwork and the vehicle is delivered. At first glance everything looked fine. After having it a few days we notice a couple of things.
1. The AC smells every now and then. I had another vehicle that smelled like that and it was a leak in the coil. I'm hoping that is not the case but we will see.
2. The bigger issue...it had a dent in the door frame. Normally I wouldn't be concerned but the door frame is pushed underneath the weather stripping an leaks.
I spoke the the salesperson (Larry McBride) and he was going to find out if the dent was already there. I found the cached images online and it was tough to see from the angles they took but you can see that it was. I talked to the salesperson again and he said he would talk to the manager.
A few days go by and no response. I follow up and he says still checking. A week goes by and no response. No replies to my calls or texts. I call the dealership asking to speak to a manager and ask to speak to GM. No call back. That was a few days ago.
I thought it was a long shot getting the leak fixed but didn't expect to be ghosted like that. That rubs me the wrong way.
Having a car shipped is my first and last experience for me. I definitely recommend not working with Larry McBride as he will just leave you hanging.
Thoughts? Next Steps?
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