Reply
Go Back   TexasBowhunter.com Community Discussion Forums > Topics > Around the Campfire
 
Thread Tools Display Modes
Old 01-09-2020, 06:42 PM   #1
TX03RUBI
Ten Point
 
TX03RUBI's Avatar
 
Join Date: Mar 2017
Location: Lubbock
Hunt In: Hall County
Default Costa Customer Service

Iíve always heard good things about Costas customer service, but all I can say is wow! I sent in some frames last week with severely scratched up plastic lenses. I was going to get the lenses replaced at my cost, but asked if they could upgrade them to glass for me. I was more than willing to pay the upgrade cost if they could. Well Costa emailed me today, and told me to call them. I called them back today, and they told me they didnít make glass lenses for that particular frame but I was able to pick out any other frames Iíd like and get them with glass lenses for the same price as just replacing glass lenses. Wow!!! I ended up with a new pair of Rinconcitos with the 580G lenses headed my way for cheap! Theyíve got a customer for life with that kind of service. I fully expected to just get my old frames back with new plastic lenses at practically the same price they gave me a brand new pair with glass lenses!
TX03RUBI is online now   Reply With Quote Back To The Top
Old 01-09-2020, 06:48 PM   #2
TKP1991
Four Point
 
TKP1991's Avatar
 
Join Date: Jan 2019
Default

I've had similar experiences with them. Needed repairs that were clearly my fault and that didn't matter to them. They took care of it, great company to me.
Tyler
TKP1991 is offline   Reply With Quote Back To The Top
Old 01-09-2020, 07:11 PM   #3
Grulla
Ten Point
 
Grulla's Avatar
 
Join Date: Oct 2013
Location: Yoakum tx
Hunt In: Guadalupe River
Default

Yeah their legit ..
Grulla is offline   Reply With Quote Back To The Top
Old 01-09-2020, 07:28 PM   #4
Quackerbox
Pope & Young
 
Quackerbox's Avatar
 
Join Date: Jul 2010
Location: Magnolia
Hunt In: The woods
Default

Yea, they got a bad rap for awhile but apparently let the former CS chick go and now all is well

Sent from my SM-G930V using Tapatalk
Quackerbox is offline   Reply With Quote Back To The Top
Old 01-09-2020, 07:34 PM   #5
Duane
Ten Point
 
Duane's Avatar
 
Join Date: Oct 2006
Location: Missouri City TX
Hunt In: Brady TX
Default

I sent a pair back this summer needing repair work on the frames (rubber earpiece). They sent me a brand new pair and only charged me something like $12 for shipping.
Duane is offline   Reply With Quote Back To The Top
Old 01-09-2020, 07:34 PM   #6
Rem40x
Four Point
 
Rem40x's Avatar
 
Join Date: Mar 2018
Location: San Angelo Texas
Default

There almost as good as Maui Jim's.
Rem40x is offline   Reply With Quote Back To The Top
Old 01-09-2020, 08:15 PM   #7
BLACKFINTURKEY
Ten Point
 
BLACKFINTURKEY's Avatar
 
Join Date: Oct 2015
Location: Marion,Texas
Hunt In: Marion,Texas
Default

Few years back I had an absolutely terrible experience and vowed to never use them again, except I didn’t lol. Fast forward a few years I needed warranty work on 2 frames and the totally replaced both pair of sunglasses and lenses for free no questions asked. I will remain a customer.
BLACKFINTURKEY is online now   Reply With Quote Back To The Top
Old 01-09-2020, 08:41 PM   #8
CP25OD1
Spike
 
Join Date: Dec 2019
Default

I work in the optical industry and you're correct the customer service has been great with them. I believe its gonna change though. They were bought out by a huge company over seas. If you search them you'll find out they closed down their headquarters in December. They're gonna end up like Oakley with declining quality and CS
CP25OD1 is offline   Reply With Quote Back To The Top
Old 01-09-2020, 09:02 PM   #9
laredoarcher
Ten Point
 
laredoarcher's Avatar
 
Join Date: Feb 2011
Location: Laredo
Hunt In: SouthTex
Default

Excellent customer service
laredoarcher is offline   Reply With Quote Back To The Top
Old 01-09-2020, 09:12 PM   #10
TX03RUBI
Ten Point
 
TX03RUBI's Avatar
 
Join Date: Mar 2017
Location: Lubbock
Hunt In: Hall County
Default

Quote:
Originally Posted by CP25OD1 View Post
I work in the optical industry and you're correct the customer service has been great with them. I believe its gonna change though. They were bought out by a huge company over seas. If you search them you'll find out they closed down their headquarters in December. They're gonna end up like Oakley with declining quality and CS
That really sucks to hear. I hope thatís not the case, but I bet youíre right. Anytime a giant takes over the CS usually goes downhill.
TX03RUBI is online now   Reply With Quote Back To The Top
Old 01-10-2020, 12:00 AM   #11
crash8005
Ten Point
 
crash8005's Avatar
 
Join Date: Jul 2013
Location: Greenville, TX
Hunt In: Looking for a lease
Default

Quote:
Originally Posted by CP25OD1 View Post
I work in the optical industry and you're correct the customer service has been great with them. I believe its gonna change though. They were bought out by a huge company over seas. If you search them you'll find out they closed down their headquarters in December. They're gonna end up like Oakley with declining quality and CS
Was it Luxottica?

Sent from my SM-N950U using Tapatalk
crash8005 is offline   Reply With Quote Back To The Top
Old 01-10-2020, 12:26 AM   #12
Alderrg
Four Point
 
Alderrg's Avatar
 
Join Date: Nov 2019
Location: Mont Belvieu
Hunt In: Llano / Trinity Bay
Default

The last two times ive sent in for frame repair, they sent me a brand new pair of frames and lenses!
Alderrg is offline   Reply With Quote Back To The Top
Old 01-10-2020, 12:56 PM   #13
huntandfishguy6
Eight Point
 
Join Date: Sep 2014
Default

My repaired glasses, were on the plane that went down in Trinity bay. I found this information out from the Costa representative when I called to find out what was going on with the return shipping. They showed in transit for three weeks. After my phone call they shipped a new pair, they arrived within days.
huntandfishguy6 is offline   Reply With Quote Back To The Top
Old 01-10-2020, 01:02 PM   #14
Daniel32
Ten Point
 
Daniel32's Avatar
 
Join Date: Aug 2009
Location: Victoria, TX
Hunt In: Victoria & Kinney County
Default

I've had nothing but great experiences with Costa's customer service. I sent in an older pair that needed to the lenses replaced. Since that frame was discontinued they let me pick out any frame they have currently and would send them to me and all I had to pay was shipping.

The guy on the phone was great and even recommenced me going to a local retailer to try on several different pairs to make sure I like them rather than take a chance looking at pictures online
Daniel32 is offline   Reply With Quote Back To The Top
Old 01-10-2020, 01:03 PM   #15
TexasTealHunter
Ten Point
 
TexasTealHunter's Avatar
 
Join Date: Oct 2012
Location: DFW
Hunt In: North / Central Texas
Default

yes they have repaired / replaced a few pairs for me for $10 or $15
TexasTealHunter is offline   Reply With Quote Back To The Top
Old 01-10-2020, 01:19 PM   #16
Leon County Slayer
Pope & Young
 
Leon County Slayer's Avatar
 
Join Date: Oct 2006
Location: Houston
Hunt In: Camo (Leon County) - Knifemaker<><
Default

Glad to hear honestly. I’ve been wearing prescription costas for 4 years now and had two defect problems they didn’t care to resolve. They’ve lost me for good and I’ve told everyone who asks about sunglasses. I’m pretty easy to please too so it was very disappointing. Considering you’re looking at a $600 investment I was shocked they didn’t offer a decent price to replace the broken frames as a result of stress fractures from the way they install prescription lenses. Off the shelf I’m sure their ok but it was a huge let down. (2 frames cracked in the same places and I worked my way up through customer service to management to no resolution)

Last edited by Leon County Slayer; 01-10-2020 at 01:22 PM.
Leon County Slayer is offline   Reply With Quote Back To The Top
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 07:53 PM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
Copyright 1999-2012, TexasBowhunter.com