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Old 01-23-2020, 09:05 PM   #51
brokeno
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Answer her phone and tell them she's on maternity leave
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Old 01-23-2020, 09:24 PM   #52
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I’d let her answer it all day! People pay money for that service.
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Old 01-23-2020, 09:28 PM   #53
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Originally Posted by GoneSouth View Post
But but but didn’t you read the op, he said he told her to quit lol
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Old 01-23-2020, 09:31 PM   #54
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Originally Posted by DRT View Post
Seems odd you are in HR yet cannot find an appropriate application of th PRRs to address the situation. That and you don't seem to have the personal interactive skills to deal with an in the workplace conflict. One of the main responsibilities of HR is conflict management between employees. Either you are playing the green screen or you need to get a lot better at your job.

Gary
What is a th PRR?
As stated, already dealt with it. Asking if this is a generational trait so that I can build a better relationship with said coworker.
I am not sure your understanding of what an HR department of 1000 people fully incorporates.
My job has nothing to do with telling someone to mind their own business, and I am doing very well. Appreciate your concern, Gary.
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Old 01-23-2020, 09:44 PM   #55
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What is a th PRR?

As stated, already dealt with it. Asking if this is a generational trait so that I can build a better relationship with said coworker.

I am not sure your understanding of what an HR department of 1000 people fully incorporates.

My job has nothing to do with telling someone to mind their own business, and I am doing very well. Appreciate your concern, Gary.
Personnel Rules and Regulations. Apparently you didn't adequately deal with it.
And I'm pretty familiar with dealing with HR personnel for a work force of over 5000 employees in which I supervised employees for over twenty years.
Gary

Last edited by DRT; 01-23-2020 at 09:47 PM.
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Old 01-23-2020, 09:54 PM   #56
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TBH....ask a question about hunting and you get 2 responses

Ask a question about some chick answering your phone in a call center and bam!! 55 quick responses!


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Old 01-23-2020, 10:20 PM   #57
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Probably both. I did ask her today, nicely, to stop. I said that I have personal phone calls from Doctors and insurance come in as I cannot talk on my cell phone due to limited service.




I'm a supervisor for a call center in our HR department. Our company has 130k people. I only deal with employees, and I do NOT take the phone calls unless they have requested a supervisor. Those calls would come through a headset and my computer. Honestly, there is absolutely no reason for anyone in my company to contact me on my work phone... We have an instant messaging app that we all use as well as emails. There is no revenue lost if the phone isn't answered.
Now I know when I call Suddenlink and other call centers for customer service, etc. and have to ask for their supervisor because they can't seem to help me, or I can't understand their language, why they always tell me there is no supervisor available!

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Originally Posted by Redbeard31 View Post
Honestly, I don't think the green screen is the place to get advice on how to fix this problem. Not to be a jerk or anything, but if you are in the HR department, and in management, there should be resources in-house to help you deal with this.
But then there would be no drama to post and discuss.

I still can't figure out what the problem is. Why is it such a big deal that she happens to answer your phone (while trying to do a good job for her company by answering company phones when it rings!) when your health insurance company calls. Why is that so terrible? It's not likely they would discuss the nature of their call with her. I am a stickler that if a (business) phone rings, it should be answered! I would give her a raise for being diligent for her company, and I would demote you for getting upset when she is being conscientious!
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Old 01-23-2020, 10:24 PM   #58
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Originally Posted by DRT View Post
Personnel Rules and Regulations. Apparently you didn't adequately deal with it.
And I'm pretty familiar with dealing with HR personnel for a work force of over 5000 employees in which I supervised employees for over twenty years.
Gary
I'll tell you what, Gary. We have different opinions here. I am about to go to bed. If you have the availability, let's discuss further over a cold one tomorrow. I would enjoy the opportunity to learn from your experiences dealing with HR in a setting more conducive to growth. First round on me. Shoot me a pm if interested.
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Old 01-23-2020, 10:27 PM   #59
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She has no business in your cube much less answering your phone. She needs more to do.
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Old 01-23-2020, 10:31 PM   #60
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Definitely have a buddy call and pretend to be your doctor- “this is the worst case of _____STD we’ve ever seen, and to be contagious at this level even skin contact on a phone or keyboard could spread it.”
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Old 01-23-2020, 10:32 PM   #61
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Go to the manager. Arrange for manager to call your phone and let her answer it, then the manager can address it directly without you facing any fallout for turning her in for it.
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Old 01-23-2020, 10:37 PM   #62
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I forgot to mention, full disclosure, I did answer her phone once, after she had answered mine multiple times, but the scenario was she was on vacation for a week and the same person had called 8 times within an hour. That to me might warrant it... But seeing the caller ID is my wife and she picks up my phone when I am in the vacinity ain't right.

I have addressed it with her personally... Rest of the group I think should address it. Possibly manager.
Again, what is wrong with her answering the phone just because your wife calls, especially if you are in the vicinity? She may have had an emergency; then wouldn't you be glad she answered your phone?
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Old 01-23-2020, 10:37 PM   #63
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Go to the manager. Arrange for manager to call your phone and let her answer it, then the manager can address it directly without you facing any fallout for turning her in for it.
According to him, he IS the manager.
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Old 01-23-2020, 10:40 PM   #64
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Originally Posted by ctom87 View Post
I forgot to mention, full disclosure, I did answer her phone once, after she had answered mine multiple times, but the scenario was she was on vacation for a week and the same person had called 8 times within an hour. That to me might warrant it... But seeing the caller ID is my wife and she picks up my phone when I am in the vacinity ain't right.

I have addressed it with her personally... Rest of the group I think should address it. Possibly manager.
Sounds like there’s another manager?
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Old 01-23-2020, 10:41 PM   #65
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Originally Posted by Burnadell View Post
According to him, he IS the manager.
Thought he mentioned a different manager early on.
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Old 01-23-2020, 10:43 PM   #66
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Sounds like there’s another manager?
We are 2 of a group of five that report to the same manager of the department. We each have 3 to 5 direct reports.
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Old 01-23-2020, 10:46 PM   #67
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PM sent.
Realistically she may be just doing it to be busy. Many people associate busy with productive.
Then again she may be a nosey Nellie. Either way you'll need a rule violation to force any cooperation outside of her voluntarily cooperating. Which you've already established you don't believe she has any intention of..
Personally I'd probably just ask her why she feels the need to answer other's calls. I'd reinforce my need for her not to answer my assigned phone and let her know you are watching to ensure her cooperation. If that doesn't work ask to have the conversation with another supervisor present and document the meeting.

Gary
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Old 01-23-2020, 10:46 PM   #68
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I find this comical. I have never met an HR person that didn’t have all the answers and this isn’t that hard....


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Old 01-23-2020, 10:47 PM   #69
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Originally Posted by bullets13 View Post
Thought he mentioned a different manager early on.
I can see how it's confusing, but yes, I did mention that 23 people report to 5 supervisors who report to the manager of the department. Myself and the gal in question are two of the five supervisors.
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Old 01-23-2020, 10:51 PM   #70
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Since nobody has asked I guess it’s up to me.

Is she hot.
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Old 01-23-2020, 10:53 PM   #71
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I don't even want to answer my phone when it rings. Why on earth would someone want to answer someone else's
I didn’t read responses after this. This guy is correct.
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Old 01-23-2020, 10:57 PM   #72
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I’d shoot that hog in the gut!
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Old 01-23-2020, 11:06 PM   #73
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She skimming
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Old 01-23-2020, 11:16 PM   #74
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Forward you office phone to her desk and ask her to give you your messages when you ask daily. Take advantage of it and take a long lunch!
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Old 01-23-2020, 11:25 PM   #75
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We have a secretary like this, it is her job to answer the phone but she will knock you over to answer the phone. I swear she can answer it before the caller ID pops up, she just likes to talk.
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Old 01-24-2020, 12:59 AM   #76
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Season ain’t been over for a week yet and some of you fellas are already in an argumentative mood
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Old 01-24-2020, 05:39 AM   #77
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For the simple reason that you felt the need to bring it to the GS for help says it is obviously an issue that needs to be addressed..
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Old 01-24-2020, 09:15 AM   #78
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Place your phone in DO NOT DISTURB mode
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Old 01-24-2020, 09:19 AM   #79
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Work phone getting answered by employees doesn't seem like a problem to me.

Sounds like you have an issue with personal calls. That's not work's problem. That's a you problem.
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Old 01-24-2020, 09:28 AM   #80
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I don't even want to answer my phone when it rings. Why on earth would someone want to answer someone else's
Lol, ain't that the truth
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Old 01-24-2020, 09:30 AM   #81
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she needs a good smackin' !!
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Old 01-24-2020, 10:24 AM   #82
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Her being another supervisor does complicate the issue.

Gary
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Old 01-24-2020, 10:40 AM   #83
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Since nobody has asked I guess it’s up to me.

Is she hot.
Still looking for the answer.
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Old 01-24-2020, 10:45 AM   #84
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If you weren't in HR, I would suggest the old shoe polish on the handset trick.
But that might not look good for an HR manager to be doing.
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Old 01-24-2020, 10:48 AM   #85
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Originally Posted by ctom87 View Post
I forgot to mention, full disclosure, I did answer her phone once, after she had answered mine multiple times, but the scenario was she was on vacation for a week and the same person had called 8 times within an hour. That to me might warrant it... But seeing the caller ID is my wife and she picks up my phone when I am in the vacinity ain't right.

I have addressed it with her personally... Rest of the group I think should address it. Possibly manager.
I would have just turned down her ringer or unplugged her phone (which would send calls directly to her voicemail as the phone is not registered).
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Old 01-24-2020, 10:57 AM   #86
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Heck no, not ok.
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Old 01-24-2020, 11:05 AM   #87
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I would love to have that problem.
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Old 01-24-2020, 11:15 AM   #88
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Does she take good notes if she has to take a message? I really don't she the issue. If problem calls are forwarded to a manager, you are not there, she wants to help a customer, and takes the call seems like a good thing to me.
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Old 01-24-2020, 11:18 AM   #89
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Originally Posted by Wayspr View Post
She’s out of line and someone needs to address it.
^^^This right here. If I'm ducking your call, I don't want someone to answer my phone and say, "He's right here".
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Old 01-24-2020, 11:30 AM   #90
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If my testicles were caught in a bear trap and the only way I could get them out was to start a post on TBH for help...I'd just learn to live with it.
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Old 01-24-2020, 11:37 AM   #91
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If my testicles were caught in a bear trap and the only way I could get them out was to start a post on TBH for help...I'd just learn to live with it.
Oh, but then we would have no drama.
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Old 01-24-2020, 01:56 PM   #92
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Originally Posted by ctom87 View Post
I can see how it's confusing, but yes, I did mention that 23 people report to 5 supervisors who report to the manager of the department. Myself and the gal in question are two of the five supervisors.
Is she significantly older or younger? Is that the generational question you're asking?

Gary
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Old 01-24-2020, 02:20 PM   #93
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That is extremely uncalled for. She would get fired where I work
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Old 01-24-2020, 07:20 PM   #94
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Quote:
Originally Posted by DRT View Post
Is she significantly older or younger? Is that the generational question you're asking?

Gary
Not 100% sure of her age, but she has kids roughly my age.

Based on what I'm hearing, it does appear to be generational. I think back before communication advancements and phones were the only way to communicate, missing a call cost money, so perhaps in engrained to answer every phone call. I had not thought of this prior to this thread.

I just don't believe this is necessary given that our company culture is to use the instant messenger or email. Very rarely will it be a phone call. In my case, I have no one that would call me.
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Old 01-24-2020, 07:27 PM   #95
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Originally Posted by Burnadell View Post
Now I know when I call Suddenlink and other call centers for customer service, etc. and have to ask for their supervisor because they can't seem to help me, or I can't understand their language, why they always tell me there is no supervisor available!


I still can't figure out what the problem is. Why is it such a big deal that she happens to answer your phone (while trying to do a good job for her company by answering company phones when it rings!) when your health insurance company calls. Why is that so terrible? It's not likely they would discuss the nature of their call with her. I am a stickler that if a (business) phone rings, it should be answered! I would give her a raise for being diligent for her company, and I would demote you for getting upset when she is being conscientious!

Again, what is wrong with her answering the phone just because your wife calls, especially if you are in the vicinity? She may have had an emergency; then wouldn't you be glad she answered your phone?
Hi Burnadell - thank you for taking time to respond. I guarantee you that if you called us, you'd like us a lot more than Suddenlink

To answer your questions, I am not the manager, but I am one of five supervisors, as is she. Communcation is done via email and instant messaging on our computers. There is no reason for anyone to ever call us when it's business related. Our company culture allows for personal phone calls as well.

Perhaps there is an emergency one day. What would I be able to do 25 minutes away? If something urgent were to happen, a text message will suffice, and my wife knows that.
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Old 01-24-2020, 07:41 PM   #96
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Originally Posted by DRT View Post
Seems odd you are in HR yet cannot find an appropriate application of th PRRs to address the situation. That and you don't seem to have the personal interactive skills to deal with an in the workplace conflict. One of the main responsibilities of HR is conflict management between employees. Either you are playing the green screen or you need to get a lot better at your job.

Gary
I don't see it that way at all.Sounds to me like he's trying to figure out how to tell an "equal",in his office to knock it the **** off;without being a ********..I get it.My boss would would flip his lid if somebody answered his phone every time he was away from his desk.

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Old 01-24-2020, 08:51 PM   #97
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Originally Posted by ctom87 View Post
Not 100% sure of her age, but she has kids roughly my age.

Based on what I'm hearing, it does appear to be generational. I think back before communication advancements and phones were the only way to communicate, missing a call cost money, so perhaps in engrained to answer every phone call. I had not thought of this prior to this thread.

I just don't believe this is necessary given that our company culture is to use the instant messenger or email. Very rarely will it be a phone call. In my case, I have no one that would call me.
A lot of us older generation are very comfortable with the way we've always done things.
I had a customer service supervisor who liked to go through and reprint my uncompleted work orders. When I took over the field operations supervisor position there was a backlog of over 400 work orders. All her reprinting those did was confuse the heck out of my staff and her staff trying to close orders. She thought she was helping.


Gary
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Old 01-24-2020, 08:52 PM   #98
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I don't see it that way at all.Sounds to me like he's trying to figure out how to tell an "equal",in his office to knock it the **** off;without being a ********..I get it.My boss would would flip his lid if somebody answered his phone every time he was away from his desk.

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I agree. I was wrong. Not the first time. Probably not the last.

Gary
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Old 01-24-2020, 08:59 PM   #99
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I’d gladly have someone answer my phone every time it rings. Pre-conversation - If she’s not pretending to be you or a co-worker I wouldn’t be upset. I’d be little perturbed if she answered after I asked her not to.

If the other people haven’t asked her not to answer, they have no right to complain. She’s just trying to help out.


Nah, not here

Work phone rings, I’ll answer
Prefer to execute my responsibilities myself


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Old 01-24-2020, 09:22 PM   #100
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On another note, you mentioned a concern of private Information being shared. If your insurance company or doctor’s office calls and gives information to anyone besides you, or those you have authorized, then they broke HIPAA rules. They’re not gonna tell the first person that answers the phone that your herpes has spread. That’s not how it works.


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