My last picture was on 10/02/18 they told me I need to
Step 1: Go to your NET tab scroll down to 'download Fw" and click okay ( it will give you a few steps before it does it)
Step 2: GO to setup, then go to menu, scroll over to your SYS tab, scroll down to format hit yes, then go back to the SYS tab and scroll down to default and hit default set (which will take you back to the main screen)
step 3: looking directly at your camera you see arrows that go up down right & left. Hit the right arrow key then immediately hit the left arrow key. Your camera will then say syncing to portal.
after please place your camera on the "on position" wave your hand in front of it a few times and you should get a picture. If this doesn't work please give us a call back.
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