I have been with Bank of America for years, however, my recent interactions have been less than sterling. Working through a multilevel phone tree and when you finally reach a real person they don't know anything and are of no help. So I am looking for recommendations for a new bank. Not looking to borrow money and don't need a new toaster, however, an acceptable level of customer service would be great!
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Don’t know about in your area, but we prefer smaller, regional banks. We use ExtraCo here in central Texas and I also have accounts with Prosperity Bank. We were originally with First Victoria on those accounts, but Prosperity bought them out several years ago.
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We use Chase and Prosperity primarily and now I have an account with Randolph Brooks Credit union. Also have an account at Austin Telco but they suck. Only use them for a vehicle loan. Chase has been great to us and is located in most major cities and we keep prosperity be they are in major and rural towns. Randolph Brooks has been great to me and I love their service. Will more than likely open another account
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