Any Spypoint Trail Cam experts

[Gerhard]

Hi,

I am battling with one of my cameras.

Anyone that knows these trail cameras well and could assist?

Thanks,

[skipetex]

What's the problem

[bossbowman]

??? need more details, I've had one for over a year and no problems

[Buff]

Everybody's Spypoint quit on Jan 1

Dear Marty Thomas,
Some of our customers that own a SPYPOINT cellular camera have been experiencing connectivity issues since January 1st, 2019. Based on our records, one of your cameras could be part of this group.
Please read the details below for the procedure on how to get your camera back on track.
Step 1:Reach your camera. Power it OFF and if necessary replace your batteries with brand new ones.
Step 2:Power ON your camera and make sure it receives good signal strength. If the camera is not receiving signal, please move it where you know you have good coverage.
Step 3:Start the camera in photo mode and wait at least 10 minutes.
Step 4:Check the status page in your app and make sure you see the version 2.06.26.
If the version number is different, please repeat the steps a second time. If it's still not correct, please bring your camera with you and contact us on:Live chat: www.spypoint.com ("Need help" section at the bottom right of th e page)Phone number: 1-888-779-7646E-mail: service@spypoint.com
We thank you for your understanding.SPYPOINT team.

[Gerhard]

Thanks for the replies,

I have a Mini Live Spypoint camera and when I switch it on all that happens is the red LED light that come on.

I am very happy with the other two Spypoints I have its just this one that I cant seem to get working right.


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[retrieverman]

I’ve seen problems with Spypoints reported on other boards too.

[roughneck266]

If it isn't coming on at all and you know your batteries are good, time to call customer service.
I had one go out on me, they did the right thing about it. When they saw the tracking number for me sending it to them, they went ahead and sent me a new camera.

[Tazman70]

From Spypoint Customer Service

Dearest client, on April 1st your camera model will no longer be supported by any of our cellular networks. Your camera will still work as a standalone trail camera and we will be able to explain the procedure in order to change your settings. You will get to keep your current camera and if the camera is still under warranty, we will send you a brand new compatible model camera. If your current camera is no longer under warranty we will offer you 50% off the retail price for you to purchase a new cellular trail camera. If you already purchased a plan for your current camera, we will be able to compensate you by offering 75 Spydollars which is the value of the Hunting plan (3 months of unlimited transfers of pictures and unlimited storage). We also strongly suggest that you save all the pictures that you would like to keep before April 1st in order for you to not lose them.

Please fill out the following template in order for us to initiate the exchange program on your behalf.

Full Name:
Full Address:
City/State:
Country:
Zip/Postal Code:
Exact Model Number:
Purchase Date(Month/Year):
Number of Cameras for Exchange:
Please include the original proof of purchase with your e-mail.

If your cameras' warranty has expired and you would like to take advantage of the 50% discount on a replacement camera, please include the following credit card information: Card type, card number, expiry date, CCV number. Thank you,
Kind regards,

--
Customer Service
Service à la Clientèle

T. 1-888-779-7646 | F. 819-751-7000
Live Chat : www.spypoint.com | PRG

[dhall]

They are JUNK i have had them and customer service sucks

[drop dead fred]

They are JUNK i have had them and customer service sucks

X2

[AntlerCollector]

Mine quit working December 26. I never bothered to figure out way. It sucked when it did work.