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Old 12-10-2012, 10:54 AM   #1
alien77721
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Talking Primos Customer Service??

I mailed my Primos Truth35 back to the company after it just died with no reason. I really didn't expect anything, but I just got an email saying that they were shipping something back 'new or repaired'. Anyone else have any experiences with Primos?
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Old 12-10-2012, 07:42 PM   #2
rebelbow
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they sent me replacement patches to repair a hole in one of my vision ground blinds. also sending me a complete hub assembly for another blind even though i just need 1 pole! good folks and service!
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Old 12-10-2012, 07:58 PM   #3
Dc78
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Had a Ultra 35 quit after 2 weeks of use. Sent it back they sent me a new camera.
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Old 12-10-2012, 08:00 PM   #4
Ouch
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I've got their approval to return three 35s for replacements or refurbishing. The guy was very friendly and apologetic. All three quit qithin a month of each other.
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Old 12-10-2012, 08:16 PM   #5
gigem95
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Quote:
Originally Posted by Ouch View Post
I've got their approval to return three 35s for replacements or refurbishing. The guy was very friendly and apologetic. All three quit qithin a month of each other.
We're these the 35 ultras?
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Old 12-10-2012, 08:35 PM   #6
thegrouse
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I got 2 new ultras 8 days after mailing of my TC 35s. One of the new ultras was bad out of the packaging. They replaced that one as well.
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Old 12-10-2012, 08:50 PM   #7
gigem95
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Hate to hear that. I have 1 35 Ultra that is fairly new and I was considering buying another.
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Old 12-13-2012, 04:26 PM   #8
alien77721
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UPDATE!!!!!! Primos just sent me a brand new cam in box. Great customer service! Thanks Primos
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Old 12-13-2012, 04:32 PM   #9
texag93
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I guess I am about to find out. I bought 5 of the 35 Ultras....and I will have to say that they suck! Horrible day/night pics. If it were one, I'd say bad camera....but all 5, bad design. Should have bought the original 46.

Just emailed Primos about it.
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Old 12-13-2012, 07:01 PM   #10
randomherojim
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Good to hear of a company with good CS
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Old 12-13-2012, 07:49 PM   #11
buzzbait
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I sent back a 35 for dry rot sensor cover. They sent me a brand new 46. A++++ in my opinion
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Old 12-17-2012, 09:38 PM   #12
gigem95
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I'm pretty frustrated with my 35 Ultra right now. Worked for a couple of weeks then 2 trips in a row now and no pics at all. Power won't stay on. Not sure if I'd be better off trying to return or calling customer service. Think I bought from Basspro in August.
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Old 12-17-2012, 09:44 PM   #13
quackaholic1
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I bought three 35's on 8\31 and the card reader went out on one last week. I called their customer service dept. and was given a RMA# and was told as soon as they received it they would send out a new one to me. I like these cameras, each one has over 8000 pics on the original batteries and still have 60%-70% battery life left.
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Old 12-17-2012, 09:51 PM   #14
trophy_taker
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They have great customer service, actually second to none! Having said this, I have had to use it way too much this year, especially on the ultra 46 model. It has cost me a lot of time without cameras in the field! Sad that we rely on these so much. I just hate to kill a deer if there's a more mature buck that should be shot.
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Old 12-17-2012, 10:17 PM   #15
texag93
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I was told a firmware update might fix it or I could return them to the store or to them for replacement. Guess I can't complain about that.
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Old 12-17-2012, 10:30 PM   #16
Byard5
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Promos has great customer service the game cameras on the other hand are junk.. L have a blackout camera that I have been exchanging for a new one every six to eight weeks. I just got a new one last week hopefully it will last..
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Old 12-17-2012, 11:00 PM   #17
Booner Sooner
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Had one go out on me last year. Called. Guy was country as hen chit but the shipped me a new one after receiving mine.

Good CS. Have another one that quit after about a year. About to do it again.
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