Covert guys

[Diamond S]

So I got my new camera yesterday, set it all up ( I think I did it right ) It takes photos great, but I am not seeing the photos on the app or any other info for that matter. So I guess the question is, how long did it take your set up to link up with the Covert server so you could see your photos? I am on hour 17 now and still no photos.

When I go to the app all I see is the name of the camera and my plan, everything else has N/A

[Smart]

So I got my new camera yesterday, set it all up ( I think I did it right ) It takes photos great, but I am not seeing the photos on the app or any other info for that matter. So I guess the question is, how long did it take your set up to link up with the Covert server so you could see your photos? I am on hour 17 now and still no photos.

When I go to the app all I see is the name of the camera and my plan, everything else has N/A

Screenshot what you are seeing and post it. My setup linked within a few hours on initial setup. They told me it could take as long as 24.... but that was over a year ago.

[Smart]

Also...Have you tried to login online to check the Covert server for pics?

https://www.covert-wireless.com/

[Diamond S]

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[Smart]

on edit..Never mind I missed the first pic.

I would call Covert support and check with them. They can tell you instantly if you camera is linked to the server. They will get you fixed up.

[Diamond S]

on edit..Never mind I missed the first pic.

I would call Covert support and check with them. They can tell you instantly if you camera is linked to the server. They will get you fixed up.

That was my next step, but I was going to wait the full 24 hours before I called.

[Smart]

That was my next step, but I was going to wait the full 24 hours before I called.

Knowing most have been hooked up within a few hours, I'd probably give em a ring today. But I'm more of head it off at the pass guy because if there is a problem, like a camera number was mis-entered, there will be even more waiting after it is fixed or re-entered.

But that's just me.

[Fishndude]

Yep. Call em. Shouldn’t take that long.

[Miller]

It should start working with your phone right away. I used the Live Chat/Support on their website and they fixed me up in 5-10 minutes. I had entered the wrong Serial Number that is on the camera.

[EastTexasMan]

always use the chat on their website, they are fast on there and good

[Diamond S]

Thanks guys, I called and found out I had keyed in a number wrong. The girl corrected it and it was working before we got off the phone.

[Smart]

Thanks guys, I called and found out I had keyed in a number wrong. The girl corrected it and it was working before we got off the phone.

Good deal. [emoji1303][emoji1303]

[jimmyneutrontx]

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[Smart]

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You didn’t read the whole thread? It’s done?[emoji23]

[Diamond S]

True, it is a done deal, I not only keyed in one number wrong, but I checked it twice and over looked it both times.