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Old 02-10-2021, 08:23 AM   #1
gander
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Default Leupold Bino Warranty

I have a pair of BX-2 Cascades 8x42 that I have had for the past 10 years or so. At some point this season the eyepiece snapped off. I believe I have read here in the past that other members have had a good experience with Leupold's warranty/service department. Can anyone confirm that? I know they don't make the model that I have anymore, will they just replace it with a different model or will they try and repair mine? Any idea if it would be possible to pay a bit extra and upgrade to a larger optic? Just looking to see if anyone here has any experience with Leupold's warranty department.
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Old 02-10-2021, 08:36 AM   #2
Capt Glenn
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I have had really good luck with their customer service. I have not had a binocular issue but my guess is they will replace them with the closest available model or give you credit towards a purchase off their website. Go on their website and fill out the return form and ship them back.
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Old 02-10-2021, 08:43 AM   #3
Johnny44
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I’ve sent various Leupold binos back for eyepiece issues and received new ones in the box on several occasions they were upgraded.

I don’t like fiddling with stuff in the field I need it to work “right now” so on a couple of pair I extended the eyepiece and squirted gorilla glue around it so they stay fully open all the time.
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Old 02-10-2021, 08:43 AM   #4
TAMU Hunter
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They are incredible to work with on their glass. They will normally swap them out and even allow you to upgrade at a very good rate, almost to a point where it is silly not to!

I send my pair of binos in every other year for cleaning, and inspection. They usually just send me a new pair.
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Old 02-10-2021, 08:48 AM   #5
Randy
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Most likely they will send you the current model equivalent to the ones you have. I started with a pair of wind river 10x50 olympics and about every two seasons the eye cups would break. I have warrantied my way into a pair of pro-guide hd 10x50's.
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Old 02-10-2021, 09:09 AM   #6
Casey
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I had a pair with eyepiece adjustment stuck. I got a new pair from them.
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Old 02-10-2021, 09:28 AM   #7
Rick
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I have replaced mine twice. First time because the focus knob did not work. (Probably my fault for not keeping clean) and about 3 years later I ran over that pair w my 4 wheeler (def my fault). Just go to website and follow instructions on how to do it. Took 3-4 weeks to get replacement each time. Received new pair each time
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Old 02-10-2021, 09:35 AM   #8
gander
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For those of ya'll who have done the replacement warranty, I notice that they have a box where it asks if you approve of replacement without contact, did you check yes or no? If you checked no, I'm assuming they just called you or emailed and asked what you would like to do?
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Old 02-10-2021, 09:46 AM   #9
Stoof
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Nothing but good experiences here. Twice they have sent me back the closest, newest thing to what I sent in.
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Old 02-10-2021, 09:51 AM   #10
Jon B
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I have used their warranty on BINOs several times. They don't even try to repair any of the non-goldring models just ship a new one out to you.
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Old 02-10-2021, 09:52 AM   #11
Jon B
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Quote:
Originally Posted by gander View Post
For those of ya'll who have done the replacement warranty, I notice that they have a box where it asks if you approve of replacement without contact, did you check yes or no? If you checked no, I'm assuming they just called you or emailed and asked what you would like to do?
Have them contact you. They will give you an opportunity to upgrade if you so desire.
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Old 02-10-2021, 09:53 AM   #12
Rick
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Quote:
Originally Posted by gander View Post
For those of ya'll who have done the replacement warranty, I notice that they have a box where it asks if you approve of replacement without contact, did you check yes or no? If you checked no, I'm assuming they just called you or emailed and asked what you would like to do?
I donít remember that checkbox. But I would check yes. I think I got an email they received them but that was only communication. Just new Binoís showed up. Was very easy.
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Old 02-10-2021, 10:08 AM   #13
Boss Buck
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Yes I've had great luck with them. Just like you they discontinued the model i sent in. They sent back the next model up in exchange.
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Old 02-10-2021, 06:09 PM   #14
golfer47
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I just got mine back from Leopold. The best warranty. I called them and upgraded to the BX-4 pro guide H-D 12x50. These are the best binoculars that I have ever used. I highly recommend them.


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Old 02-10-2021, 06:17 PM   #15
kevin nicholls
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I sent in a 10 year old set of Wind Rivers. They sent back a new set, no questions asked. I only buy Leupold bino's since.
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Old 02-10-2021, 06:23 PM   #16
Stins
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my eye cups break all the time and the warranty them no questions asked
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Old 02-10-2021, 07:02 PM   #17
lglidewell
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I had a pair of Leupold Olympia 10x50’s that the eye cup broke twice. The 3rd time I sent them back they sent me a pair of brand new BX-4 Pro Guide HD 10x42 Typhoon black camo.
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Old 02-10-2021, 07:10 PM   #18
Kossetx
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Only ever had one warranty issue and I considered it my...well, Koplins ...fault and I told leupold that. They still gave me a better scope in return but earned a lifetime customer.
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Old 02-10-2021, 07:16 PM   #19
Quackerbox
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Wait, what?

Someone other than vortex needs warranty?

Blasphemy

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Old 02-11-2021, 09:12 AM   #20
Boss Buck
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Quote:
Originally Posted by lglidewell View Post
I had a pair of Leupold Olympia 10x50ís that the eye cup broke twice. The 3rd time I sent them back they sent me a pair of brand new BX-4 Pro Guide HD 10x42 Typhoon black camo.
Same for me except 12x50... very pleased with there service.
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Old 02-11-2021, 10:37 AM   #21
Old Blue
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Great warranty sent them two pairs. one eye pcs was a little messed up the others seemed slightly blurred twenty years old they sent me two brand new pairs.
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Old 02-11-2021, 11:55 AM   #22
wytex
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Quote:
Originally Posted by Quackerbox View Post
Wait, what?

Someone other than vortex needs warranty?

Blasphemy

Sent from my SM-G970U using Tapatalk
They all seem to be issues other than quality of the product though, eyecups breaking after time, older binos etc.. Free upgrades to current models.
Not so many new or almost new binos that are having issues,
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Old 02-11-2021, 12:35 PM   #23
Lonewolf
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Warranty is great! They will probably send you a upgrade at no cost. They did for me anyway.
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Old 02-11-2021, 01:01 PM   #24
diamond10x
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If you check the box to contact you and you act like youíre p***** because you have a hunting trip in 6 or 7 days and you canít just go buy another quality pair, theyíll upgrade for free and expedite shipping... just sayin
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Old 02-11-2021, 01:05 PM   #25
gander
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I sent them off yesterday evening. Will update when I hear back and finally receive whatever they give me.
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