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Old 10-21-2016, 04:21 PM   #1
kingfisher_jr
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Default Terrible Truck Buying Experience

So I am not one to go on a online rant about a poor experience I have at a place of business. Yet I feel as though not sharing my story here and trying to save everyone I can from doing business with Ron Carter Hyundai in Clear Lake would be a true atrocity to the human race. The story is fairly long but the gist of it is that Ron Carter Hyundai in Clear Lake made a verbal agreement with me on the price of a used truck then completely changed the price upon my arrival there. They would not agree to honor the agreed upon price. I am not complaining about the prices of their vehicles or trying to spread rumors. I am only stating the facts surrounding a event that recently happened to me. I believe that dishonest businesses like this should not be allowed to operate. I know that my one voice is small and insignificant, but if I can keep at least one person from going through the horror story that is Ron Carter Hyundai in Clear Lake I would feel a little better about it. Thank you for hearing my woes and I would love to hear if anyone else has had a similar experience with this dealership or any others so I know which ones to avoid in my vehicle search. Needless to say, if Ron Carter Hyundai in Clear Lake was the only place on earth selling vehicles I would gladly ride a horse.

And here is a summarized version of my deceitful experience with Ron Carter Hyundai in Clear Lake.

I recently sent an email to Ron Carter Hyundai in Clear Lake about a used truck that I was interested in. A salesman with the dealership called me about 10 minutes after I sent the email. After talking to him for a while about the truck I told him that I was interested in it. The salesman asked me when I could come look at it and I explained to him that I was not going to take off of work and make the almost 2 hour trip just to come look at a truck. I told him that I would make a cash offer and come pick the truck up in a couple of days. He asked me what my offer was, I told him, and he said, “We can make that deal, come pick it up.” Please note that my offer was not utterly ridiculous, yes it was a good deal but nothing totally unbelievable. I did my research and offered what I thought was a good deal price, the salesman did not have to accept it if he didn’t want to.
So I drove to the dealership a couple of days later and the salesman I spoke with was off. I test drove the truck and told his partner to get the paperwork ready. The paper work he brought me was a far greater price than we had agreed upon. I explained to him that the other salesman and I had come to a previous agreement, he wrote down the deal we had agreed on and took it to his managers. Long story short, after about 2 hours of arguing back and forth they explained to me that they would not honor their salesman’s agreement. They did not argue that he made the agreement, they just said that they would not honor it. I insisted multiple times that they call to salesman to verify the offer but they refused to do so. I spoke with a few managers, all of which said Ron Carter Hyundai in Clear Lake would not honor their agreement.
I walked to the front desk and asked to speak with the GM. After waiting for an hour I decided to leave and call him. I called the GM, no answer so I left a voicemail. I decided to send him an email the following day. Just to add, during my whole time at the dealership and communicating with everyone involved I never raised my voice, used any profane language, or was unprofessional in any way. I remained very calm and just explained to them why I disagreed with what they were doing. The GM called me back after a day and asked me to give him the exact date, time, and phone number of when this salesman and I made the agreement. He told me that they record all of the phone calls and he would listen to the call and resolve the issue. I gladly gave him all of the information. The GM texted me the following day to inform me that Ron Carter Hyundai in Clear Lake would not sell the vehicle for the price that their employee agree to. They gave no reason why, they just said that Ron Carter Hyundai in Clear Lake would not honor their deal
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Old 10-21-2016, 04:34 PM   #2
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Sounds like a salesman stepped outta his bounds. You'd think that a salesmans word would be worth something but fact is most of these dealerships don't allow their salesmen to make any decisions on pricing. In fact, I sold used cars when I first separated from the air force and at one dealership I wasn't even allowed to know the pricing on used cars up front. Id have to get a price from the manager and that price could change based on the customer for the same car. Id get the deal in writing before making a trip like that. I can't really blame the dealerahip, they obviously couldn't make (acceptable) money on the deal the salesman agreed to. Lesson learned. Talk to a manager and get the deal in writing.
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Old 10-21-2016, 04:37 PM   #3
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Btw.. Sorry you had to go through that. Does sound frustrating as heck. I can't stand car/truck shopping. Major PITA. Didn't mean to come off calloused.
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Old 10-21-2016, 04:46 PM   #4
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Sorry it went down the way it did but if I found out one of my salesmen offered to sell one of our products for a price that cost me money, not only would I fire him, I wouldn't do the deal either.

Unless you are at some tiny tiny Mom & Pop dealership (can't think of one), no salesman has the authority to determine the sales price of a vehicle. Everything has to go through the sales desk/sales manager. Just the way it's done now.
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Old 10-21-2016, 04:55 PM   #5
Drycreek3189
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That may be the way it's done now, but it sucks. If a salesman can't price a vehicle, what good is he ? I'm old school I guess.
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Old 10-21-2016, 05:15 PM   #6
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I see a trend on some of these "deals" the salesman is always off when the buyer shows up. My friend went through the same crap on a new truck at Grand Prairie Ford, they wouldn't call the salesman either!
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Old 10-21-2016, 05:21 PM   #7
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If I agreed with a salesman on a price before getting to the stealership and they went up one single cent on the price when I got there, I'm not even going to argue with them, I'm asking to speak with a manager and letting him know why I am walking out the door. If I had drove 2 hrs to get there, I would be absolutely livid too! That's why I always deal with them through email so that there is a paper trail!

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Old 10-21-2016, 05:21 PM   #8
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Quote:
Originally Posted by Drycreek3189 View Post
That may be the way it's done now, but it sucks. If a salesman can't price a vehicle, what good is he ? I'm old school I guess.
I agree

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Old 10-21-2016, 05:49 PM   #9
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Sorry for your lost time and the aggravation. Thanks for the PSA on the dealer. Nice to know how they operate.
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Old 10-21-2016, 06:06 PM   #10
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I feel the same way about Gulf Coast Toyota in Angleton. It was a few years ago but worst time I've ever had in a dealership. Since then I know of at least 3 others who had similar problems. ALWAYS check the paper work. Once you sign your done. Fortunately I did read the paper work and avoided 11.6% APR!
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Old 10-21-2016, 06:10 PM   #11
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Bad deal! I would first be all over the salesman!!! He is the one who lied to you and cost you the time and expense.
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Old 10-21-2016, 06:15 PM   #12
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They don't call them stealerships for nothing. Basically it's a common practice for these sales guys to tell you something like that to get you there. Its called bait and switch. Happens all the time unfortunately.
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Old 10-21-2016, 06:19 PM   #13
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Sad part of all of it is the dealership could care less they lost a customer. Todays times im afraid. I get horrible service most places i go. I do find some places still offer good CS and thats usually from people in the above 40 category.

I had the dealer on my wifes last jeep try to play some games.....i had it all on paper with the GM'S signature on it. They still tried the game. I told them they could have the jeep back if they couldnt honor their contract. They fixed it.
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Old 10-21-2016, 06:49 PM   #14
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Have you complained on their FaceBook page?
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Old 10-21-2016, 07:18 PM   #15
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I had a similar experience a few years ago with Grapevine Ford. I was living in Austin at the time and found an F250 on their used car lot that I felt was priced right. I called to enquirer about it and to ensure it was available. The internet salesman confirms it's there and I even had him go personally put his hands on the keys to DOUBLE CHECK the darn thing was on the lot.

I leave Austin and drive almost 4 **** hours to Grapevine. Get there and they say it JUST SOLD. I insist on seeing the truck anyway because I felt I had been HAD! No way they could have done the paperwork that fast IMO. Of course they can't produce the truck...Oh, but had several others they could show me!!! The ole bait and switch scam!!

I can't say I was as calm as the OP after wasting my time. I left a mark on that place they are probably still talking about today! The GM wasn't very happy with the salesman but in the end he was probably behind the deed himself anyway. It's all a game to them. They sell ZERO vehicles if they don't get you to come in the doors. Still, I wouldn't buy a tricycle from those Bastages!!
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Old 10-21-2016, 07:31 PM   #16
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I've always had good dealings with Planet Ford in Spring, mind you I live two miles from Planet Ford Humble. The last vehicle I bought there, new F150 SC, I got an additional $1500 off of the price when I got there.
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Old 10-21-2016, 07:56 PM   #17
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Thanks for sharing. Car dealerships are a dime a dozen. Move on and find another one. Good luck.
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Old 10-21-2016, 07:59 PM   #18
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Ron Carter Hyundai in Clear Lake Friendswood bait and switch. Ron Carter Hyundai in Clear Lake Friendswood poor customer service. Ron Carter Hyundai in Clear Lake Friendswood a true stealership. Ron Carter Hyundai in Clear Lake Friendswood a waste of time.

That was Ron Carter Hyundai in Clear Lake you say?

Last edited by Lungbustr; 10-21-2016 at 08:01 PM.
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Old 10-21-2016, 08:00 PM   #19
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They promise the world just to get you in the door. Then its game on
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Old 10-21-2016, 08:17 PM   #20
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That sucks
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Old 10-21-2016, 08:26 PM   #21
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I tried to buy a Titan from a dealership at an advertised price. They said that was a military price only
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Old 10-21-2016, 08:30 PM   #22
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I think just about all dealerships operate in about the same way. We just bought a new car a few months ago. While shopping I went to a local dealer here. He did not have the car in the color I wanted. I had already done me research, and knew where the only 2 in the state of Texas were. The salesman and I agreed on a price. Then he told me I needed to go to the finance office and sign all the paperwork. I told him that I was not signing paperwork till I could see the car in person. After arguing back and forth for a few minutes, with him repeatedly asking me why I would not trust him, he comes up with a new idea. He asks me to put a deposit of "a couple hundred dollars" and tells me that if there is anything wrong with the car I would get my deposit back. I agreed, and he comes out with a paper to sign for a $500 deposit that the paper clearly stated was non-refundable if I did not end up buying the car. Again, I said nope - not signing that - and he starts in with the "You are just going to have to trust me." stuff. I kept telling him I would not sign, and he finally said, OK, bye!

The next day, we went to the dealership in SA where they were going to get the car from, and it was hail damaged bad. Not only did I go thru this here, but when I called the dealership in SA, and gave them the stock number of the car I was interested in, and told them I was driving over 100 miles to come look at it, all they told me was yep, we have it. They never once mentioned that it was hail damaged. I was extremely mad!!!! As I was walking out the door all flustered, the salesman says "What if I make you a deal you can not refuse? Would you buy the hail damaged one then?". I told him OK make me the unbeatable deal. A few minutes later, he comes out an offers me the exact same price they had on the internet. I told him to go take a hike.

Anyway, like I said above, I think most all of them operate in about the same ways!

The way they sell cars should be illegal. it is set up to rip people off. If one guy goes in a buys a car for $X, and the next guy goes in and buys the exact same car for $X+$1000, the second guy got ripped off, period, and it happens that way every day, at every dealership out there.

Bisch

Last edited by Bisch; 10-21-2016 at 08:39 PM.
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Old 10-21-2016, 10:08 PM   #23
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I forgot about my last truck buying experience. They found the exact truck I wanted for our agreed upon price. Great until they sheepishly told me the interior was not what we agreed to, I told them to shove it, as I suspected bait and switch. Funny thing is the salesman called me a few months ago, I gladly reminded him of our "deal". Texas Motors Ford in White Settlement.
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Old 10-21-2016, 11:52 PM   #24
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I saw a truck on Truck City Ford in Buda's website. Contacted them they said come and drive it. Got there 2hrs later and they can't find the truck. I was very patient and finally accused them of the old bait and switch. In about five minutes they said they found the truck hidden in the back by another salesman.
They wanted a different price than the Internet special they had on their website. I ended up getting the truck for lower than the Internet price. This was in 2013.
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Old 10-22-2016, 01:44 AM   #25
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Ron Carter = Rip Off
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Old 10-22-2016, 08:26 AM   #26
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Salesman asked me what you want your payments to be. I hate playing that game, but I eventually gave him a number. Then I said from now on I only want to talk about price. We finally come to an agreement on a price. Got to sign the paperwork and the monthly payment is almost exactly what I mentioned earlier in the conversation..... Which was $40 too much per month. After getting the manager to come in they blamed it on failure to hit enter, causing everything to recalculate. I have no doubt they were packing the payment. ****** me off!

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Old 10-22-2016, 08:32 AM   #27
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I tell them i want my payment at 1 dollar a month. You should see their faces. Then I tell them we can decide on a price as I don't care what the payment is. If you do your homework you will know what the payment is before you ever step foot in the door. Last vehicle I financed I was within 8 cents of what I predicted. And that dealer loaded it up as well. I ended up taking the mouse and keyboard because she did t know how to hit select and DELETE. Stupid. .....and I feel really bad for the people that get taken. Like those extended warranties.....bought it once......and only once.
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Old 10-22-2016, 08:35 AM   #28
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The best was ......we got you locked in at 5.9%.....lol. I said you should try again and she asked me where I thought it should be....I told her -5.9 let's start there. I already had 2 credit unions in my back pocket for better deals....dealer ended up beating them. I never showed my cards though.
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Old 10-22-2016, 08:58 AM   #29
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Quote:
Originally Posted by Turtlewax View Post
I tell them i want my payment at 1 dollar a month. You should see their faces. Then I tell them we can decide on a price as I don't care what the payment is. If you do your homework you will know what the payment is before you ever step foot in the door. Last vehicle I financed I was within 8 cents of what I predicted. And that dealer loaded it up as well. I ended up taking the mouse and keyboard because she did t know how to hit select and DELETE. Stupid. .....and I feel really bad for the people that get taken. Like those extended warranties.....bought it once......and only once.
Yes, it's easy to know what your payment should be based on price and wether or not you roll the tax title and licence into the mix, minus your trade and down payment, etc. Use a loan calculator on the web, know your credit rating and what interest rate you can get beforehand and length (months) of loan and you will already KNOW what your payment will be.

The dealerships have found additional ways to scam buyers now though since the internet has cut so much of the haggling out. Read the fine print of all the hidden fees up front on internet price. Dealer documentation fees, prep
Fee, destination charges...that's just some of the crap.
If you get through all of that and agree on a price...then the real BS starts when they send you to FINANCE. As mentioned, all the added sells like warranty, extended warranty, under carriage protective sealer, paint protection, cloth protection. It's a **** beating.
I get all of that **** out of the way up front on my phone call before heading their way. Can't stand to play games.
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Old 10-22-2016, 09:07 AM   #30
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A local dealership wanted to charge me more than advertised price because I wasn't financing.
I won't even look at their inventory in couple months when we get the wife a new rig.



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Old 10-22-2016, 09:08 AM   #31
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Yup....like 750.00 to etch my Vin number into the frame. I laughed so hard. I gave them 2 options. I told them I would stop at harbor freight and pick up an etching pen for 3.99 and do it myself.....or I could go home and use the etching pen I already have. At that point I was done being nice.

No dealer fees either. They will fight you but stand firm. Make sure they didn't slip them in either.

So many buy in the monthly payment. It's like a sparkling carrot right there waiting for you. Look for the roots to the carrot folks
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Old 10-22-2016, 03:38 PM   #32
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.


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Old 10-22-2016, 04:42 PM   #33
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Quote:
Originally Posted by Bisch View Post
I think just about all dealerships operate in about the same way. We just bought a new car a few months ago. While shopping I went to a local dealer here. He did not have the car in the color I wanted. I had already done me research, and knew where the only 2 in the state of Texas were. The salesman and I agreed on a price. Then he told me I needed to go to the finance office and sign all the paperwork. I told him that I was not signing paperwork till I could see the car in person. After arguing back and forth for a few minutes, with him repeatedly asking me why I would not trust him, he comes up with a new idea. He asks me to put a deposit of "a couple hundred dollars" and tells me that if there is anything wrong with the car I would get my deposit back. I agreed, and he comes out with a paper to sign for a $500 deposit that the paper clearly stated was non-refundable if I did not end up buying the car. Again, I said nope - not signing that - and he starts in with the "You are just going to have to trust me." stuff. I kept telling him I would not sign, and he finally said, OK, bye!

The next day, we went to the dealership in SA where they were going to get the car from, and it was hail damaged bad. Not only did I go thru this here, but when I called the dealership in SA, and gave them the stock number of the car I was interested in, and told them I was driving over 100 miles to come look at it, all they told me was yep, we have it. They never once mentioned that it was hail damaged. I was extremely mad!!!! As I was walking out the door all flustered, the salesman says "What if I make you a deal you can not refuse? Would you buy the hail damaged one then?". I told him OK make me the unbeatable deal. A few minutes later, he comes out an offers me the exact same price they had on the internet. I told him to go take a hike.

Anyway, like I said above, I think most all of them operate in about the same ways!

The way they sell cars should be illegal. it is set up to rip people off. If one guy goes in a buys a car for $X, and the next guy goes in and buys the exact same car for $X+$1000, the second guy got ripped off, period, and it happens that way every day, at every dealership out there.

Bisch
Yep, should be illegal. I cringe when thinking about my parents trying to buy a car without my or my brothers help. There's just no way they wouldn't get taken behind the woodshed and ripped off.

Idiots that can't add and agree on monthly payments without adding them up is one thing but ripping off old people that still try to think people are semi-good is another.
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Old 10-22-2016, 04:50 PM   #34
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Originally Posted by Drycreek3189 View Post
That may be the way it's done now, but it sucks. If a salesman can't price a vehicle, what good is he ? I'm old school I guess.
Honestly a salesmen serves no purpose. This same issue happened to me about 8 years ago in Clear Lake. I just hired on at my job and the guy called me and offered a good amount on my trade in. I said you will honor this? He said yes and I told him I would be there this evening to make the purchase. Well when I get there they had taken 2 grand off my trade in. I was so ****** but I'm glad I didn't even up buying that Nisan Z.
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Old 10-22-2016, 04:59 PM   #35
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I was a salesman at Bacon Autoplex in Palestine, I left because we had no control of the situation...just basically greeters. yeah you had to sell of course but when it comes to pricing and knowing what you can make we had zero clue or idea....I left the car business because of it, its lame...I understand your frustrations....all control goes to GM or financial manager....it slows the process down by hours

thankfully I'm in a whole different type of work industry....I wouldn't recommend anyone being a car salesman at any big house dealership unless you're a manager or the owner....Buy here pay here lots can make some cash though..
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Old 10-22-2016, 05:32 PM   #36
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I also noticed that the dealerships are asking what payment you want more and more now. When we found the Suburban my wife wanted I calculated around what the payment would be for what we wanted to pay for the vehicle so when they asked I told them *** amount for X years knowing the only way they could get me that was to go down on the vehicle to pretty much wanted to pay.
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Old 10-22-2016, 05:38 PM   #37
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I also noticed that the dealerships are asking what payment you want more and more now. When we found the Suburban my wife wanted I calculated around what the payment would be for what we wanted to pay for the vehicle so when they asked I told them *** amount for X years knowing the only way they could get me that was to go down on the vehicle to pretty much wanted to pay.
a lot of folks want to be at a certain payment and really don't care about the years on the note till about a year later when they realize they have 4,5,6 more years to go......its a sales tactic, plus theirs hardly any mark up now on these vehicles, my dad was a car salesman for 25 years and his average deal made 500-700$....now you're lucky if you get 200$ on a new vehicle.....as a salesman at least, its a joke, like I said I don't recommend anyone being a car salesman, too much government control
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Old 10-22-2016, 05:56 PM   #38
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I used to live close to Alvin and tried to buy vehicles from them several times. All were poor experiencs so I stopped trying. Now if Goodson Honda was the last dealership on Earth... I wouldask for a recount.
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Old 10-22-2016, 10:51 PM   #39
sambo73
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Join Date: Aug 2008
Location: van,tx
Hunt In: van zandt cty
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I sold at elliott chevrolet in Athens and Elder dodge in athens: pretty much $100 minis on new cars n trucks. Could make money on used ones. But yea, its all about monthly payments. 9 out of 10 people never asked price, just pmts.
Im selling used tractors n equipment now. Love it. No financing.


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Old 10-23-2016, 04:21 AM   #40
12RingKing
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Join Date: Sep 2009
Location: Lake Jackson
Hunt In: The Grocery Store...
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I had the SAME experience at Ron Carter Hyundai in Clear Lake. Only I drove a measly 50 minutes. I feel for you bud.

I was in the market for a commuter car about 5 years ago. They had a price online for an Elantra that was fair. After talking to other dealerships I couldn't make it as good as the Ron Carter deal.

So, I called them and spoke with a floor salesman. We made the deal and I was to come in that Friday to sign the paperwork and pick it up.

I get there and he has the paperwork filled out... was WAY higher than agreed upon. Like 5000 higher on a vehicle that is suppose to be under 17k. A stripped down commuter car.

We argued back and forth for about 2 hours and I left. The whole time the only thing the salesman kept talking about was how much of a great dealership they are and they wouldn't be the best volume dealership in Texas on Hyundai if that wasn't a good price.

They were ridiculous. I'll never go back
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Old 10-23-2016, 07:49 AM   #41
M16
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Join Date: Dec 2009
Hunt In: Colorado, LaSalle, McCulloch,Menard Counties
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Try some small town dealerships. They can give better pricing because of less overhead. And they won't stay in business if they treated their customers badly. Most of them also have vehicle pickup and delivery for sales and service in surrounding large cities. It's a lot easier buying a vehicle when they know you on a first name basis.
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Old 10-23-2016, 08:13 AM   #42
locknload
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Join Date: Sep 2010
Location: Flower Mound
Hunt In: Throckmorton, Hamilton Counties
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Sounds like a Bait and switch on the agreed price
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Old 10-23-2016, 11:19 AM   #43
Traildust
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Join Date: Apr 2007
Location: Alvin, Texas
Hunt In: The Red Dirt Area In Doss, Texas!
Default Ron Carter Sucks!

I live in Alvin and got burned by them about 15 years ago. Regardless of the deal, I refuse to do business with them and tell everyone I know.
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