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Old 06-20-2011, 12:33 PM   #1
brunner
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Default Viking Archery Canyon Lake Texas (thumbs down)

I went in to Viking Archery in Startzville/Canyon Lake Area today on my lunch break. I was the only customer in the business and the gentleman working was very uninterested in helping me and I had to introduce myself first to get any type of response after several minutes of walking around looking at bows and sights. Every answer to my questions if he even did answer my questions was short and blunt. I felt like I was bothering the man even though I was pleasant and positive when speaking to him. He was unprofessional, unhelpful, rude, and grumpy. I personally will not buy or direct anyone to Viking Archery. Lets hear other TBHers views...
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Old 06-20-2011, 12:36 PM   #2
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Seems like old times!

get ready for the onslaught!
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Old 06-20-2011, 12:38 PM   #3
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Seems like old times!

get ready for the onslaught!
Yep...... here we go again!
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Old 06-20-2011, 12:42 PM   #4
brunner
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Is there another regarding this business?
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Old 06-20-2011, 12:42 PM   #5
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dont have popcorn, but I guess tacos will work!
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Old 06-20-2011, 12:42 PM   #6
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Thread*
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Old 06-20-2011, 12:43 PM   #7
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He has been doing it for years don't know how they stay open.
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Old 06-20-2011, 12:48 PM   #8
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He has been doing it for years don't know how they stay open.
Yeah, sounds like he caught him in a good mood.
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Old 06-20-2011, 12:48 PM   #9
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Many years ago... In Houston Viking Archery has always had a bad reputation when it comes to dealing with customers. The father of the family that started the shop was prone to violent outburst with customers if they questioned his products at all (custom bows). I personally watched him rip into a man about a custom bow request and finally kicked him out of the shop just for asking questions.

The two sons always seamed cool headed and knowledgeable. Thought they had taken over the shop 5 or more years ago.

My only reason to go into the shop was the small museum like area of Fred Bear and old archery stuff, very cool.
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Old 06-20-2011, 12:50 PM   #10
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That's the old man for ya. He was like that in Houston also. Once he left Houston that place became very helpful and enjoyable.
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Old 06-20-2011, 12:54 PM   #11
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If this is the same old man that worked the Viking in Houston then STAY AWAY!!!!!!!!!!! I bought a Hoyt from him and had no issues. One day I was up there shooting and called a friend that worked nearby to come shoot my new bow with. Well my friend got escorted out with a pistol pointing at him for no reason. That was a really aweful moment. Another trip with my buddy that gets Hoyt bows through sponsorship went in to have them rig his nib hoyt out. Old man told him to get out and find someone else to rig his bow for no reason at all. Friend even asked the old man if he did anything to offend him and old man says "no", but get out and take your bow with you Which leads to the last time I was in the store with one of my customers who was a successful doctor in the area and he wanted to spend money in the store and buy a new bow. As old man was showing him new bows he made a comment that the price of bows had gone up a lot since he bought his last bow, even though he and i both knew he was going to buy one that day from Viking because we were leaving that evening to go on a trip. Old man looked at him with a crazy look and said to get his *** out of his store and never come back. Needless to say, I have never been back and wont ever go there again. He's not right in the head.
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Old 06-20-2011, 12:58 PM   #12
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Quote:
Originally Posted by brunner View Post
I went in to Viking Archery in Startzville/Canyon Lake Area today on my lunch break. I was the only customer in the business and the gentleman working was very uninterested in helping me and I had to introduce myself first to get any type of response after several minutes of walking around looking at bows and sights. Every answer to my questions if he even did answer my questions was short and blunt. I felt like I was bothering the man even though I was pleasant and positive when speaking to him. He was unprofessional, unhelpful, rude, and grumpy. I personally will not buy or direct anyone to Viking Archery. Lets hear other TBHers views...
This was probably one of the more successful experiences with the him.
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Old 06-20-2011, 01:01 PM   #13
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The a-hole's name is Tim Whiteford, and you just experienced what literally thousands of others have experienced over the years from him... I would NEVER set foot in any Viking Archery store and would not recommend anyone else go in there either. I was a customer for years, and never understood what all the other folks were talking about when they bashed him... then one day it happened to me... I tried to talk to him about it much later, he went off on me again... I literally spent thousands of dollars in his store and took friends there to introduce them to archery.... NEVER AGAIN!! Not at Viking. As long as Tim Whiteford owns them, I'll never set foot in their stores again...
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Old 06-20-2011, 01:01 PM   #14
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Wow glad I posted to get other feedback. Yes it was an older guy. I don't understand how someone with that kind of mentality can stay in business.
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Old 06-20-2011, 01:02 PM   #15
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amazing.
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Old 06-20-2011, 01:08 PM   #16
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Years ago when he was in H town he was miserable to deal with. He has been put out to pasture up there, and the sons do a good job with the Houston store.

The sons are members here, and I will continue to see them for products.
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Old 06-20-2011, 01:10 PM   #17
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Sorry to get on this bandwagon. But I had a friend who had the same experience in houston with this guy so I never went. And later my friend moved to bulverde by canyon lake and saw this shop "Viking Archery" open up and he went in to ask if it was the same store as in houston and the old guy was there and they got into it there also. Surprising they are still open.
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Old 06-20-2011, 01:10 PM   #18
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Funny how people like that can own a shop...

On a side note, why are there so many archery techs like that? seems like 1/4 of them have no social skills.
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Old 06-20-2011, 01:10 PM   #19
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Ed Lipscomb (Lip) is an old friend of his. Maybe he'll chime in!
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Old 06-20-2011, 01:11 PM   #20
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Went twice to the Houston store, 1st was ok, 2nd time made me never to go back.
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Old 06-20-2011, 01:35 PM   #21
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have friends that used to call and ask the price of a nock. Just to make him mad.
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Old 06-20-2011, 01:45 PM   #22
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have friends that used to call and ask the price of a nock. Just to make him mad.
Ha, that's funny.
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Old 06-20-2011, 01:48 PM   #23
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Ed Lipscomb (Lip) is an old friend of his. Maybe he'll chime in!
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Old 06-20-2011, 01:49 PM   #24
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On another note, you can get some top notch service in the Houston store from three of the most experience and talented techs you'll ever run accross.

I had them De-Ganderize a Mathews Drenlin a few years ago and they were great.
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Old 06-20-2011, 01:50 PM   #25
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The Houston store is supporting the Startzville/Canyon Lake store. Shopping at Viking is helping Tim Whiteford. After 1000's of "episodes" I've never heard he's apologized for the first one.

Last edited by Thumper; 06-20-2011 at 01:56 PM.
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Old 06-20-2011, 01:52 PM   #26
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And yet they are continuely the Number 1 dealer of Hoyt in the US... things that make you go Hummmm
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Old 06-20-2011, 01:55 PM   #27
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He threatened to kill me....but I probably had it coming.
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Old 06-20-2011, 01:55 PM   #28
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It makes me sad to read this. I know how folks feel about the old man - and I would also avoid a store that didn't make me feel welcome - but personally, have had nothing but sterling service from his sons and associates every time I go to the Houston store. From just using the range, to recommendations, purchases and service. Guilt by association (as is honor by association) is a fallacy, and we should give people the benefit of the doubt and allow them to earn our respect and trust - or not, imvho.

If we avoided every retail outlet because of their associations, we would run out of places to shop.

For clarity, I realize not everyone is painting it like that. Just wanted to make sure.
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Old 06-20-2011, 01:56 PM   #29
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He threatened to kill me....but I probably had it coming.
LOL, I would like to hear that story
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Old 06-20-2011, 01:56 PM   #30
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I have been a customer for years in Houston. The sons are top of the line, and Tim's wife is one of the sweetest ladies I have ever dealt with. Tim on the other hand can be a Dr Jeckyl and Mr Hide depending on his mood. I have been in there and had him give me something that I wanted to buy, and the next time bark at me for asking a question. I usually just stood around and waited for one of the son's to get free. Sorry for your experience, please don't lump his kids or wife in with him, they are good people.
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Old 06-20-2011, 02:02 PM   #31
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scott kevin and rick in the houston store are some of the greatest guys ive met in the buisness. there are few people ive found with more knowledge than any of thoose guys. rick is a awesome and curteous salesman, kevin is a great businessman with absolute impeckable advise. scott is as well. he can but the science of the archery world in understandable terms. not to mention scott builds the best strings and grips that ive ever seen.... maybey their dad has a chip on his shoulder, nobody can help that and i have no experience with the ol man. but in my opinion, if any of the htown viking guys seem to be a little cocky, its because they earned it. thats just my opinion. im sure rick is reading this and i doubt he is to terribly worried.... as far as how do they stay in business...... well, its because they know their **** and appearently everyone else knows it to otherwise they would not be in business especially for as long as they have been..... i dont know where my bow mechanics or archery skills would be had i not found viking archery......
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Old 06-20-2011, 02:04 PM   #32
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Quote:
Originally Posted by dccytclr View Post
Funny how people like that can own a shop...

On a side note, why are there so many archery techs like that? seems like 1/4 of them have no social skills.
It used to be that way, but now there are alot to good people running shops around houston. West Houston, Triple Edge, Sante Fe, just to name a few.
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Old 06-20-2011, 02:05 PM   #33
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Quote:
Originally Posted by G5ARCHER View Post
scott kevin and rick in the houston store are some of the greatest guys ive met in the buisness. there are few people ive found with more knowledge than any of thoose guys. rick is a awesome and curteous salesman, kevin is a great businessman with absolute impeckable advise. scott is as well. he can but the science of the archery world in understandable terms. not to mention scott builds the best strings and grips that ive ever seen.... maybey their dad has a chip on his shoulder, nobody can help that and i have no experience with the ol man. but in my opinion, if any of the htown viking guys seem to be a little cocky, its because they earned it. thats just my opinion. im sure rick is reading this and i doubt he is to terribly worried.... as far as how do they stay in business...... well, its because they know their **** and appearently everyone else knows it to otherwise they would not be in business especially for as long as they have been..... i dont know where my bow mechanics or archery skills would be had i not found viking archery......
wow.. really?
cockyness is an excuse for poor customer service?
Really?
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Old 06-20-2011, 02:05 PM   #34
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Quote:
Originally Posted by G5ARCHER View Post
scott kevin and rick in the houston store are some of the greatest guys ive met in the buisness. there are few people ive found with more knowledge than any of thoose guys. rick is a awesome and curteous salesman, kevin is a great businessman with absolute impeckable advise. scott is as well. he can but the science of the archery world in understandable terms. not to mention scott builds the best strings and grips that ive ever seen.... maybey their dad has a chip on his shoulder, nobody can help that and i have no experience with the ol man. but in my opinion, if any of the htown viking guys seem to be a little cocky, its because they earned it. thats just my opinion. im sure rick is reading this and i doubt he is to terribly worried.... as far as how do they stay in business...... well, its because they know their **** and appearently everyone else knows it to otherwise they would not be in business especially for as long as they have been..... i dont know where my bow mechanics or archery skills would be had i not found viking archery......
x2 Rick is good people.
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Old 06-20-2011, 02:06 PM   #35
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Yeah Tim is a handful and i feel bad for his kids/wife. Theyre a great bunch to deal with minus the old man. id rather drink turpentine than deal with him.
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Old 06-20-2011, 02:12 PM   #36
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I have never seen the old man but the two sons in Houston are outstanding! I went in one day and told them I was just killing time. The AlphaMax had just come out and asked if they had one I could see. They didn't, but Scott told me to hold on a sec while he went out and got his personal AlphaMax and told me to go shoot a few. He knew full well that I wasn't buying anything that day. Well I liked it so much I started scraping togehter my nickles and dimes and bought one a year later. I have also had Scott make me a string for my AphaMax and not only did he do a great job but let me watch and answered ALL my questions while he was at it. The Houston store is a good place.
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Old 06-20-2011, 02:17 PM   #37
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this is such a shame.

I've bought many bows brand new from shops and driven straight to Scott to set up. I bought multiple bows when the old man was running the place and he's a gem for sure.

Hate that his sons work hard to overcome that reputation and have him be able to get bad news on the internet once again.
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Old 06-20-2011, 02:22 PM   #38
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this is such a shame.

I've bought many bows brand new from shops and driven straight to Scott to set up. I bought multiple bows when the old man was running the place and he's a gem for sure.

Hate that his sons work hard to overcome that reputation and have him be able to get bad news on the internet once again.
Never met any of them but that's a powerful statement. Too bad they can't retire the old man if they are as good as ya'll say they are.
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Old 06-20-2011, 02:28 PM   #39
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He's not that bad... LOL

Chef Gordon Ramsay ring a bell! LMAO
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Old 06-20-2011, 02:29 PM   #40
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Originally Posted by big_smith View Post
I have been a customer for years in Houston. The sons are top of the line, and Tim's wife is one of the sweetest ladies I have ever dealt with. Tim on the other hand can be a Dr Jeckyl and Mr Hide depending on his mood. I have been in there and had him give me something that I wanted to buy, and the next time bark at me for asking a question. I usually just stood around and waited for one of the son's to get free. Sorry for your experience, please don't lump his kids or wife in with him, they are good people.
Quote:
Originally Posted by G5ARCHER View Post
scott kevin and rick in the houston store are some of the greatest guys ive met in the buisness. there are few people ive found with more knowledge than any of thoose guys. rick is a awesome and curteous salesman, kevin is a great businessman with absolute impeckable advise. scott is as well. he can but the science of the archery world in understandable terms. not to mention scott builds the best strings and grips that ive ever seen.... maybey their dad has a chip on his shoulder, nobody can help that and i have no experience with the ol man. but in my opinion, if any of the htown viking guys seem to be a little cocky, its because they earned it. thats just my opinion. im sure rick is reading this and i doubt he is to terribly worried.... as far as how do they stay in business...... well, its because they know their **** and appearently everyone else knows it to otherwise they would not be in business especially for as long as they have been..... i dont know where my bow mechanics or archery skills would be had i not found viking archery......
Quote:
Originally Posted by Tommyh View Post
Yeah Tim is a handful and i feel bad for his kids/wife. Theyre a great bunch to deal with minus the old man. id rather drink turpentine than deal with him.
Quote:
Originally Posted by lbbf View Post
I have never seen the old man but the two sons in Houston are outstanding! I went in one day and told them I was just killing time. The AlphaMax had just come out and asked if they had one I could see. They didn't, but Scott told me to hold on a sec while he went out and got his personal AlphaMax and told me to go shoot a few. He knew full well that I wasn't buying anything that day. Well I liked it so much I started scraping togehter my nickles and dimes and bought one a year later. I have also had Scott make me a string for my AphaMax and not only did he do a great job but let me watch and answered ALL my questions while he was at it. The Houston store is a good place.
Pretty much agree with the above, especially the parts about Scott, Kevin and Lannie(the wife). And I consider Rick a personal friend. He makes the best takedown recurve bow out there. and is a heck of a good guy!
HOWEVER, as long as Tim Whiteford owns Viking Archery, I cannot with a clear conscience support the business. I truly feel sorry for the rest of the family and staff, but he's the owner and leader and like it or not, they are tied to him.
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Old 06-20-2011, 02:29 PM   #41
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Quote:
Originally Posted by dccytclr View Post
Funny how people like that can own a shop...

On a side note, why are there so many archery techs like that? seems like 1/4 of them have no social skills.
I think it's the fletching glue and acetone. Many of these older guys havn't found out you don't have to do all that cleaning and prepping if your using newer technology such as Fusion Vanes. The boys have discovered that fact...
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Old 06-20-2011, 02:44 PM   #42
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I think it's the fletching glue and acetone. Many of these older guys havn't found out you don't have to do all that cleaning and prepping if your using newer technology such as Fusion Vanes. The boys have discovered that fact...


Shameless plug?
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Old 06-20-2011, 02:49 PM   #43
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It's been too long since we've had a good viking roasting

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Old 06-20-2011, 03:43 PM   #44
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Quote:
Originally Posted by BIG IRON View Post
Shameless plug?


"if it sticks?"



Really some of these older guys have so much frustration built up.

Is it years of dealing with the wrong customers or just a character flaw to begin with?

or just a bow tech gene?

Any you bowshop guys care to respond? (I wont call any names)
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Old 06-20-2011, 03:56 PM   #45
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I'm kind of surprised that some of you guys are such fans of Viking Archery in Houston. I don't hate the place but I definitely won't be raving about it any time soon. I've been in there a few times and only once have I had a good experience. I wanted my Drenalin turned down and the young man behind the counter did it at no charge. Every other time I've went in there I've been ignored and had to interrupt a B.S. session to get a question answered. That plus the fact that they have a pretty small amount of merchandise, much of which has dust on the price tags, makes me regret the fact that two of my employees bought me a gift certificate to the place. I'll be holding on to it until I need some new strings I guess.
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Old 06-20-2011, 04:06 PM   #46
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Hunt In: McMullen County, Northern Kansas
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I have never dealt with this guy, but..
Viking Archery had a store here in San Antone that was originally owned by the same family as the Houston store. They had a guy named Fred running it here, Fred is awesome and very helpful!

I think Fred has now opened his own store. Good guy.
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Old 06-20-2011, 04:36 PM   #47
Claybird
Eight Point
 
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Join Date: Apr 2010
Location: Houston
Hunt In: Port O'Connor, Wharton
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I have heard the stories about the old man, never dealt with him myself. I go to the Houston store almost exclusively for all my archery stuff because of the people working there (Kevin, Scott, and Rick). I don't live in Canyon Lake so I'm not real concerned about that shop, but I recommend Viking in Houston to everyone I know wanting to get into and learn about bow hunting. Top notch in my book.
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Old 06-20-2011, 04:42 PM   #48
BuckySWT
Ten Point
 
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Join Date: Jul 2007
Location: New Braunfels, TX
Hunt In: Menard County
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is Fred the heavy dude that worked at the store in Canyon Lake? Younger guy?

If so. ..I agree...really cool guy. Viking was ok to go to if he was manning the counter and the old man was gone. He was fixing something on my Guardian (they're not a BT dealer), and I didn't care about all that...I just wanted my bow fixed. Right when he finished, the old man came in and bad mouthed my bow. I ignored him, thanked the young dude, and left...and haven't been back.
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Old 06-20-2011, 04:49 PM   #49
Atfulldraw
Pope & Young
 
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Join Date: Oct 2006
Location: Hill Country
Hunt In: a high fence, southwest of DFW, Colorado
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Ahhh, the good ole days when we used to have a weekly Viking rant.....
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Old 06-20-2011, 04:58 PM   #50
Pablo
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Join Date: Feb 2009
Location: Houston Sharpstown
Hunt In: Shaws Bend and Fayette Co
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I think that it was 85-ish or so and I had Viking do service, new string on an old Bear Pronghorn. The did a great job. Even bought some arrows there once upon a time. Olde man Tim was and apparrently is still a crank but the younger men in the store really took care of me and knew what they're doing. Apparently they still know what they're doing, lol.

I think the Houston store is in good hands but did not know of the other store.
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