Reply
Go Back   TexasBowhunter.com Community Discussion Forums > Topics > Around the Campfire
 
Thread Tools Display Modes
Old 04-15-2018, 07:44 PM   #1
Raider4044
Six Point
 
Raider4044's Avatar
 
Join Date: Jun 2014
Location: Roscoe, Tx
Hunt In: Nolan County
Default Sniper Hog Lights Customer Service

Sorry for the long read, but I just wanted to brag on one of our sponsors a little bit.

So I, being the dumb@$$ that I sometimes am, dropped my Sniper 66LRX light and windage/elevation mount, attached to a grip I made, out of my high rack. With this being a 10-12 foot drop, I knew my light was a goner. Cussing myself, I climbed out of the rack and picked up the light. Upon closer inspection, the light itself was fine, but the mount had cracked where it attaches to the rail.

So the next day, (Friday, 4/8) I PM'ed Rob asking if I could buy a new mount individually as I had broken mine. He replied and told me that there was no need to buy a new one if their mount had broken. I then responded and told him I was happy to pay for a new one as this was no fault of their mount, and that it was completely my fault. He then responded telling me to ship it in and he would take care of it. I got it sent out on Monday afternoon, and by Thursday I had gotten an email with a tracking number. The new mount showed up Saturday and has already gotten put to use!

I already loved my Sniper Light because of its performance, but I am now a customer for life because of their exceptional service. Good customer service is hard to come by in today's world, but Rob certainly stands by his products.

Thanks again,
Kanyon
Raider4044 is online now   Reply With Quote Back To The Top
Old 04-15-2018, 07:54 PM   #2
Rubi513
Pope & Young
 
Rubi513's Avatar
 
Join Date: Aug 2013
Location: Conroe
Hunt In: Walker County
Default

Good to hear!
Rubi513 is offline   Reply With Quote Back To The Top
Old 04-15-2018, 08:45 PM   #3
Smart
Pope & Young
 
Smart's Avatar
 
Join Date: Oct 2006
Location: Denton, TX
Hunt In: Tom Green County
Default

Great to hear. Sniper Hog Light folks are good folks with a superior product...
Smart is offline   Reply With Quote Back To The Top
Old 04-15-2018, 09:17 PM   #4
Fishndude
Pope & Young
 
Fishndude's Avatar
 
Join Date: Oct 2006
Location: Arlington, Texas
Hunt In: Mason, Ellis and Dimmit counties
Default

Not surprising. Rob is the best.
Fishndude is offline   Reply With Quote Back To The Top
Old 04-15-2018, 09:30 PM   #5
Double L
Pope & Young
 
Double L's Avatar
 
Join Date: Oct 2006
Location: Belton
Hunt In: Texas
Default

Quote:
Originally Posted by Fishndude View Post
Not surprising. Rob is the best.
X2
Double L is offline   Reply With Quote Back To The Top
Old 04-15-2018, 09:54 PM   #6
Playa
Pope & Young
 
Playa's Avatar
 
Join Date: Jul 2010
Location: Lubbock
Hunt In: Coleman
Default

I wasn’t even a customer and Rob helped me out with new LED to retrofit a different brand of light. I’ve lost a couple of those now and will spend my next $ with siper hawg lights
Playa is offline   Reply With Quote Back To The Top
Old 04-16-2018, 05:15 AM   #7
Tony Pic
Ten Point
 
Tony Pic's Avatar
 
Join Date: Feb 2013
Location: NYS and Texas
Hunt In: NYS, Kerrville, Mountain Home and Harper
Default

No better reference than word of mouth. Great to hear.
Tony Pic is online now   Reply With Quote Back To The Top
Old 04-16-2018, 09:42 AM   #8
gingib
Pope & Young
 
Join Date: Aug 2014
Location: Central Tx
Hunt In: NTX
Default

Quote:
Originally Posted by Fishndude View Post
Not surprising. Rob is the best.
x2!

Yes Rob will take care of you
gingib is offline   Reply With Quote Back To The Top
Old 04-16-2018, 09:48 AM   #9
the marshall
Six Point
 
Join Date: Oct 2014
Location: Tomball
Hunt In: Tex-ok-la
Default

Quote:
Originally Posted by gingib View Post
x2!

Yes Rob will take care of you
always has!
the marshall is online now   Reply With Quote Back To The Top
Old 04-16-2018, 09:59 AM   #10
meltingfeather
Ten Point
 
Join Date: Oct 2012
Location: austin
Hunt In: Gillespie, San Saba & Kerr primarily
Default

Love mine!
meltingfeather is offline   Reply With Quote Back To The Top
Old 04-16-2018, 10:22 AM   #11
critter69
Ten Point
 
critter69's Avatar
 
Join Date: Mar 2010
Location: Colorado
Hunt In: CO and Texas when I can
Default

Good to hear, I bought one from him and he was very helpful. Was using a differant brand, and this one is way better so far.
critter69 is offline   Reply With Quote Back To The Top
Old 04-16-2018, 10:40 AM   #12
Michael
Administrator
 
Michael's Avatar
 
Join Date: Oct 2006
Location: Home: Hallettsville, TX Photo/Video: Canon 7D DSLR
Hunt In: Webb, LaSalle, Lavaca
Default

My story is similar - somehow cut the wire on my bow mount, asked Rob if I could order another, he shipped me a new one. Top notch company run by a top notch guy!
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Michael is offline   Reply With Quote Back To The Top
Old 04-16-2018, 03:54 PM   #13
gonehuntin68
Pope & Young
 
gonehuntin68's Avatar
 
Join Date: Mar 2008
Location: Victoria, TX
Hunt In: Victoria county
Default

Thanks everyone for the Kind words and the continued support.
gonehuntin68 is offline   Reply With Quote Back To The Top
Old 04-16-2018, 04:35 PM   #14
Fishndude
Pope & Young
 
Fishndude's Avatar
 
Join Date: Oct 2006
Location: Arlington, Texas
Hunt In: Mason, Ellis and Dimmit counties
Default

Quote:
Originally Posted by Michael View Post
My story is similar - somehow cut the wire on my bow mount, asked Rob if I could order another, he shipped me a new one. Top notch company run by a top notch guy!
Hes a one man wrecking crew.
Fishndude is offline   Reply With Quote Back To The Top
Old 04-16-2018, 05:08 PM   #15
spread5150
Eight Point
 
spread5150's Avatar
 
Join Date: Oct 2014
Location: San Antonio
Hunt In: West Texas, East Texas, Central Texas, South Texas
Default

Same experience. Had a push button switch go out. No questions replaced. Won’t buy anything else
spread5150 is offline   Reply With Quote Back To The Top
Old 04-16-2018, 08:36 PM   #16
hogdaddy
Associate Sponsor
 
hogdaddy's Avatar
 
Join Date: Aug 2009
Location: castroville
Hunt In: where ever
Default

Am sitting over sniper feeder light as we speak so to speak. Buddy is at other sniper feeder light none better or I would own it. Pigs will bleed.
hogdaddy is offline   Reply With Quote Back To The Top
Old 04-16-2018, 09:45 PM   #17
DUKFVR
Pope & Young
 
DUKFVR's Avatar
 
Join Date: Apr 2011
Location: Sorry Azz Houston
Hunt In: San Saba,TX
Default

Can't ask for better customer service than Rob! He is always going above & beyond to help anyone out .
DUKFVR is offline   Reply With Quote Back To The Top
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 05:57 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2018, vBulletin Solutions Inc.
Copyright 1999-2012, TexasBowhunter.com