Bad Arse customer service shout out

[wal1809]

A couple weeks ago the remote button for my Power Pole broke. The PCB still worked but the cover would fall apart. I called the company and in less than a minute they asked for the serial number, my addr and telephone number. Mind you, I bought this thing on a used boat, I was not the buyer of power pole. He said a new one is on the way, no charge no shipping. They didn't have to do that and I fully expected to have to buy the parts.

Last Monday I went to program it to the new pole and it wasn't happening. I called them back a minute ago and after a couple questions the tech said he was sending a new top for the motor which houses the brain center for the unit. Then he proceeded to tell me how to swap it out.

When I call, they are right straight down to business. I get to speak with a human whom I can understand. They play no games and have been nothing but pleasant to deal with. American businesses need to base their customer service exactly like Power Pole. Outstanding!

[hogslayer78]

Nice knowing when you call a business these days you aren't going to have to speak with someone in India. I had to call AT&T the other day and for the life of me I couldn't understand the rep.

[wal1809]

Nice knowing when you call a business these days you aren't going to have to speak with someone in India. I had to call AT&T the other day and for the life of me I couldn't understand the rep.

AT and T and I hate each other.

[SwampRanger]

I cant wait until I can afford a Power Pole


And a boat for it to go on!

[Mr. Whiskers]

I've had nothing but exceptional service from them. Their customer service is the best I've ever dealt with.

[chase15]

Broke a knuckle on a 10' blade and they had a new one to us in 2 days. Exceptional in every sense. And they call you Captain the whole time you're on the phone with them, which cracks me up.

[ReydonPete]

Sounds like they got it figured out
Customer service = help the customer

[Slew]

AT and T and I hate each other.

Add me to that list. When I have to call them I just keep telling them I can't understand you and eventually they transfer me back to America. To be fair I don't think they understand me either so it's win win for us both.


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[coachmas]

PP customer service is crazy good. One came on the used boat I bought. I had an issue with a few bolts and nuts on the PP. I had same experience as original post above. They shipped me a new hardware kit for free ($40 value)and free shipping. Had it a few days later. My PP was an older pro series and all they asked was for serial number. Coach

[sir shovelhands]

Good CS is cheaper and more effective than advertising.

[TexasBob]

Add me to that list. When I have to call them I just keep telling them I can't understand you and eventually they transfer me back to America. To be fair I don't think they understand me either so it's win win for us both.


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ATT is the worst. Have fun with it- they seem to read a script and if give answers that don't match the script it kinda becomes like mad libs. Funny for the first 10 minutes anyway


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[BLACKFINTURKEY]

Nice to hear I have two power pole micros on our kayaks hope I don't need to call but won't hesitate to do so now. Thanks

[SCREAMINREELS]

Good to hear..best service I've had it yeti...froken rope handle...call then and they ship another no questions asked with yeti stuff stickers etc. Has a new o e that the drain leaked.had a new cooker on my doorstep the same week same thing just emailed a picture of it.
Outdoor edge knives...sent me a brand new one when I emailed saying it wouldn't lock anymore...never got a phone call or anything just a new knife in the mail

[Graysonhogs]

Nice knowing when you call a business these days you aren't going to have to speak with someone in India. I had to call AT&T the other day and for the life of me I couldn't understand the rep.

I just always do the online chat to minimize the confusion. Never had an issue doing that.