Originally posted by tradtiger
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Passenger forcible removed from flight
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Originally posted by LWC View PostYou did not answer one of my questions to you. You bring up some strange tangent about purchasing a product and accidentally causing damage to it yourself. That is actually a lot different than purchasing a plane ticket, boarding the plane, sitting in your seat, and expecting to arrive back home in a few hours. Then being dragged out of the plane.....and the airline not following THEIR procedures.
If you don't mind, please look back and answer the other questions.
As i said i'm aware of DOT language but have never seen that happen in practice; i suspect b/c here is some language in their terms/conditions that they are covered by.
I'm not sure what question i missed, but typically the process in an oversold situation....incentives are offered...if no takers, there is an algorithm used to select tickets (passenger status, ticket price paid, etc)...the algorithm gets very complex when 2 passengers have no status, paid same $,etc (ea airline has their own "math" in making the final determination of who's booted), supported by ther terms of their individual contracts of carriage
Sometimes this is resolved by one passenger becoming belligerent (i think to some extend the airline "want" this to happen) b/c then the process changes from an "oversold" policy to a "refuse to transport" policy (basically like any business can reserves the right to refuse service to anyone), which inherently resolves he oversold situation.
When "refuse to transport" is envoked, the airline is simply refusing service & envoking the next step in the process...call airport security...they simply tell security they are envoking "refuse to transport" & they are out of it...it's a LEO responsibility now...sometimes they inform the passenger they are refusing to transport, sometimes (b/c of potential drama) the passenger is unaware & LEO's simply show up & remove the passenger from airport property....by choice or by force.
Hope that clarifies things...Last edited by RodinaRanč; 04-13-2017, 10:43 AM.
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I appreciate your insight. You obviously travel much more than I do. My point is that when a customer enters into a contract with a corporation, the one who writes the contract (the corporation) is generally held to a MUCH higher standard than the customer (who may or may not have read said contract, or even knows that such exists). So when mistakes are made by both sides, I feel that burden falls at the feet of the airline. If they follow their own protocol, we never get to steps 2, 3, 4, etc... Not to mention that it is not good business to put corporate needs ahead of customer needs....if this can in any way be avoided.
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