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Old 04-13-2017, 02:19 PM   #681
Ten Point
Join Date: Oct 2010

I appreciate your insight. You obviously travel much more than I do. My point is that when a customer enters into a contract with a corporation, the one who writes the contract (the corporation) is generally held to a MUCH higher standard than the customer (who may or may not have read said contract, or even knows that such exists). So when mistakes are made by both sides, I feel that burden falls at the feet of the airline. If they follow their own protocol, we never get to steps 2, 3, 4, etc... Not to mention that it is not good business to put corporate needs ahead of customer needs....if this can in any way be avoided.
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