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Amazon.com is messed up!

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    #1

    Amazon.com is messed up!

    Amazon.com is about all messed up! I ordered a fishing rod on sale and it arrived broken. Went online and submitted an exchange. The next day, UPS picked up the broken one and the day after that the replacement rod arrived in good order.

    I thought that was that, done. Well, three days after receiving the replacement I get an email from Amazon that they received the damaged rod and my refund should be received within two days. I figured it was just a glitch email and ignored it but sure enough, two days later (yesterday) I received a full refund.

    Okay, so Amazon replaced the rod plus gave me my money back. How backwards can you be? Oh but wait, it gets better! So I call Amazon today and explained to them what had happened and for whatever reason they did not understand what I was talking about. Finally, after being transferred three times I found a manager who understood but did not know how to take my money. They transferred me again only to again be transferred (I explained six times in total their mistake) where the young lady wanted to send me yet another rod free of charge. Ugh...

    Finally, after 30 minutes of explaining to several people I got transferred to someone who would “shut up and take my money!” When it was all said and done it cost Amazon more money in labor and benefits because it took so darn long than the actual dollar amount I owed them...smh




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    #2
    That is y I use them! Good customer service!

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      #3
      Order your rods from Tacklewarehouse. They ship your rods in heavy cardboard tubes and they are great to keep and use when going on trips.

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        #4
        So you got two free rods now right?

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          #5
          Originally posted by AZST_bowhunter View Post
          So you got two free rods now right?


          Just the one and I finally got them to take my money for it, I think.


          Sent from my iPhone using Tapatalk

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            #6
            Originally posted by BrandonA View Post
            Order your rods from Tacklewarehouse. They ship your rods in heavy cardboard tubes and they are great to keep and use when going on trips.


            Will check them out. I really like the Berkeley Inshore spinning rods and amazon had them on sale.


            Sent from my iPhone using Tapatalk

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              #7
              Very honorable of you but if you have to work that hard to pay for it then they deserve the loss.

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                #8
                Apple did sort of the same thing. My iWatch never showed up, I called them, they looked into it, it had been stolen on the loading dock. They shipped me a new one. And then another one.

                I called them once to tell them it had happened, they told me I'd be emailed a return label. That never happened. I called them again, they couldn't find any record of it in their system and just sort of said, "No action is needed". So my FIL got a free iWatch.

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                  #9
                  They dont have to do it but they do it most of the time.

                  Between myself and 2 other roommates, there's usually at least one package from Amazon a day and that's on a slow day. We literally buy everything from Amazon and their customer service is top notch. We rarely return anything or have issues with broken products but everytime we have, they send us a replacement and a refund.

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                    #10
                    Owned by the richest man on earth. He don't care !

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                      #11
                      Once I almost got 2 deep freezers delivered for the price of one from Lowe's. But that's another story. Might have to shop at Amazon more after reading this.

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                        #12
                        Originally posted by BrandonA View Post
                        Order your rods from Tacklewarehouse. They ship your rods in heavy cardboard tubes and they are great to keep and use when going on trips.
                        This man right here is 100% correct. Also thehookuptackle.com is good for discounted premium rods. 20-25% off Loomis and other brand rods if you call him to ask for best price.

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                          #13
                          Originally posted by Drycreek3189 View Post
                          Owned by the richest man on earth. He don't care !
                          Actually, it is owned by the public.

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                            #14
                            Never had a problem on ordering or delivery from Amazon so far.

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                              #15
                              Originally posted by Drycreek3189 View Post
                              Owned by the richest man on earth. He don't care !
                              Well that just means it will take him a lot longer to go broke

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