This past February, my wife and I bought a brand new stylecraft home. Once again, this was a brand new, never lived in home before we bought it. We loved the floor plan and the price was right. Before we bought the home, we had good service and all of our concerns were addressed. However, after the sale was complete, warranty claims have been horrific.
1. Carpet started pulling away from the verticle boards on the stairs. A week after I submitted a warranty claim it was repaired.
2. I'm late spring, I let our dog out in the back yard when I noticed standing water. I followed the water around the house to the front yard. A check of the water meter confirmed there was a major water leak. I submitted a warranty claim in the middle of the day on Friday. Sunday afternoon came around and I had still not heard from anyone. A few phone calls later raising some cane and a plumber was on their way. The main water line coming into the house had sprung a leak just 2 feet from the foundation.
3. In multiple places upstairs, the floor had already started creaking and popping when walking around. 2 weeks after the warranty claim was submitted somone came out and shot screws through the carpet to hold the boards in place.
4. I submitted 2 warranty claims on October 30th. One was for a nail that for some reason has backed out of the sheet rock and is sticking out about 1/2". This problem has still not been fixed nearly 2 months later.
5. The other warranty claim that was submitted on October 30th was for a cracked shower pan in the master bathroom. All they have done on this is torn out the old, cracked shower pan. I discovered what looks like mold under the pan so I treated it and am now waiting on the new pan to be installed and our shower to be put back together.
6. I'll be submitting a warranty claim in today because upstairs in the master bedroom my wife discovered about a 5 foot long crack in the vaulted ceiling where 2 sides meet.
7. I'm Friday, I was walking past our bathroom when I heard the toilet running. After digging into it I discovered the water valve had failed. Because of stylecraft's slow and pitiful warranty service I plan on fixing this myself.
Our warranty with stylecraft expires in February. Due to all of the problems we have already had, and the poor excuse for warranty service, I don't know what we are going to do or what options we might have.
So if you are looking to buy a new home, steer clear of stylecraft.
1. Carpet started pulling away from the verticle boards on the stairs. A week after I submitted a warranty claim it was repaired.
2. I'm late spring, I let our dog out in the back yard when I noticed standing water. I followed the water around the house to the front yard. A check of the water meter confirmed there was a major water leak. I submitted a warranty claim in the middle of the day on Friday. Sunday afternoon came around and I had still not heard from anyone. A few phone calls later raising some cane and a plumber was on their way. The main water line coming into the house had sprung a leak just 2 feet from the foundation.
3. In multiple places upstairs, the floor had already started creaking and popping when walking around. 2 weeks after the warranty claim was submitted somone came out and shot screws through the carpet to hold the boards in place.
4. I submitted 2 warranty claims on October 30th. One was for a nail that for some reason has backed out of the sheet rock and is sticking out about 1/2". This problem has still not been fixed nearly 2 months later.
5. The other warranty claim that was submitted on October 30th was for a cracked shower pan in the master bathroom. All they have done on this is torn out the old, cracked shower pan. I discovered what looks like mold under the pan so I treated it and am now waiting on the new pan to be installed and our shower to be put back together.
6. I'll be submitting a warranty claim in today because upstairs in the master bedroom my wife discovered about a 5 foot long crack in the vaulted ceiling where 2 sides meet.
7. I'm Friday, I was walking past our bathroom when I heard the toilet running. After digging into it I discovered the water valve had failed. Because of stylecraft's slow and pitiful warranty service I plan on fixing this myself.
Our warranty with stylecraft expires in February. Due to all of the problems we have already had, and the poor excuse for warranty service, I don't know what we are going to do or what options we might have.
So if you are looking to buy a new home, steer clear of stylecraft.
Comment