Sorry for the Long Read......
Christmas Eve, my Wife called them up to pay for a $210 hunt (ram) and surprised me with this gift for Christmas. A gentleman at her work had recommended these guys on a hunt , as he had went the previous year and stated he enjoyed it.
Anyways, my wife tells me on Christmas Day and I was blown away she would set a hunt up like this up for me. After telling her how much I appreciated the gift , I looked up the Ranch and it is located fairly distant from me and I knew my work schedule for this year is going to be insane without many weekends available(possibly moving also). I discussed with her and we decided it would probably be best to set something like this up much further down the road.
Christmas Day we emailed The WildLife Ranch and let them know it wouldn't be possible for me to book a date for this hunt and we wanted to know what their refund policy was.
Email was returned same day from the guide that took her $$ , and stated he wasn't sure what the policy was.
Wife called them a few days later and was told the lady that knew how to process refunds was out on funeral leave and wouldn't return until the following week.
Wife called a week later and talked to the lady that "supposedly" knew what needed to be done. Lady stated she would need to talk to the Owner (Jim Schmidt) and get confirmation to do the refund. She also expressed that Jim is only in the office on Wednesday's so she politely took down my wifes phone # so he could call her.
Two Weeks go by without a call from anyone....
Wife calls them and asks why we haven't been contacted yet so the lady gave some excuses and ended up giving out the owners Phone #.
Wife called owner and he actually picked up but he stated he was in the middle of something(auction) and would have to call her back.
We let 2 days go by and he didn't call back.
After getting the run-around for over a month and now the owner won't return our calls, I finally got fed up and called this guy myself. All I wanted was him to explain his refund policy and he kept stating your $200 was for a deposit and is not refundable. The owner kept telling me I needed to take this up with the guide that took our money(which is a young man in his 20's and a very nice guy).
Absolutely, No where on their website does it state anything about a non-refundable deposit or was anything told to my wife about it being non-refundable. She paid $210 for a total hunt and never even booked a date.
Yesterday, the guide called my wife and said they would agree to return half the money ($100)! I called them back today and told them they have to have the worst customer service of any business I have ever dealt with and it didn't seem to phase the owner one bit.
Today, the guide called and wanted to get my address. Stated they would have to "take it up to corporate"!!! , and if they worked it out they would send me a check.
What does the green screen think? Am I out of line here or should I push harder? I'm sick and tired of getting the run-around from this company and not getting anything done. If they had a return policy for their hunts on their website, I would be all about letting them keep that amount and taking the loss and moving on.
This has been going on unresolved for over 6 weeks now!
I would advise anyone thinking about hunting at this Ranch to STAY AWAY
Christmas Eve, my Wife called them up to pay for a $210 hunt (ram) and surprised me with this gift for Christmas. A gentleman at her work had recommended these guys on a hunt , as he had went the previous year and stated he enjoyed it.
Anyways, my wife tells me on Christmas Day and I was blown away she would set a hunt up like this up for me. After telling her how much I appreciated the gift , I looked up the Ranch and it is located fairly distant from me and I knew my work schedule for this year is going to be insane without many weekends available(possibly moving also). I discussed with her and we decided it would probably be best to set something like this up much further down the road.
Christmas Day we emailed The WildLife Ranch and let them know it wouldn't be possible for me to book a date for this hunt and we wanted to know what their refund policy was.
Email was returned same day from the guide that took her $$ , and stated he wasn't sure what the policy was.
Wife called them a few days later and was told the lady that knew how to process refunds was out on funeral leave and wouldn't return until the following week.
Wife called a week later and talked to the lady that "supposedly" knew what needed to be done. Lady stated she would need to talk to the Owner (Jim Schmidt) and get confirmation to do the refund. She also expressed that Jim is only in the office on Wednesday's so she politely took down my wifes phone # so he could call her.
Two Weeks go by without a call from anyone....
Wife calls them and asks why we haven't been contacted yet so the lady gave some excuses and ended up giving out the owners Phone #.
Wife called owner and he actually picked up but he stated he was in the middle of something(auction) and would have to call her back.
We let 2 days go by and he didn't call back.
After getting the run-around for over a month and now the owner won't return our calls, I finally got fed up and called this guy myself. All I wanted was him to explain his refund policy and he kept stating your $200 was for a deposit and is not refundable. The owner kept telling me I needed to take this up with the guide that took our money(which is a young man in his 20's and a very nice guy).
Absolutely, No where on their website does it state anything about a non-refundable deposit or was anything told to my wife about it being non-refundable. She paid $210 for a total hunt and never even booked a date.
Yesterday, the guide called my wife and said they would agree to return half the money ($100)! I called them back today and told them they have to have the worst customer service of any business I have ever dealt with and it didn't seem to phase the owner one bit.
Today, the guide called and wanted to get my address. Stated they would have to "take it up to corporate"!!! , and if they worked it out they would send me a check.
What does the green screen think? Am I out of line here or should I push harder? I'm sick and tired of getting the run-around from this company and not getting anything done. If they had a return policy for their hunts on their website, I would be all about letting them keep that amount and taking the loss and moving on.
This has been going on unresolved for over 6 weeks now!
I would advise anyone thinking about hunting at this Ranch to STAY AWAY
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