New career

[silentstalker92]

Have you thought about going back into machining, or is it just not your thing?

Its honestly not my thing. Great skill to know though

[Dushon]

Would you mind moving? If not, I can ask my wife. She's a service writer at appel ford in brenham.


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[silentstalker92]

Would you mind moving? If not, I can ask my wife. She's a service writer at appel ford in brenham.


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wanting out of the car business. im currently writing service. Thank you though

[Dushon]

wanting out of the car business. im currently writing service. Thank you though

I don't blame ya there. Good luck man.


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[Ryanm]

I will give you a little insight. I just talked to him. He may not want me to, but here is the quick version. He works for a car dealership. A lady came in and spoke Spanish. He was able to communicate with her enough to find out she had a vehicle towed in and needed to find out what it needed to run again. His technicians looked at it and determined the engine needed to be replaced. He called her and told her the bad news. She didn't have the money to replace the motor. So she was going to have a tow truck pick it back up. He told his techs to put the truck back together because she couldn't afford a motor and would come get it. Tow truck came and left with the truck. Now all this took place over a few days. She called him asking why the truck was in pieces. Well the technicians didn't put it back together. At this point he got his manager involved in an attempt to make this right. The manager told him to tell the lady she was going to have to pay for the parts to be put back on the truck. Even though the dealership did this. Well he said he couldn't tell this lady who cant afford to fix her vehicle in the first place that she was going to have to pay more money to put it back like she had it. So the manager called and told her. She said she couldn't pay. So that was that. Well he called the lady and told her he would come to her house when he got off work, and put the motor back together himself tonight for free. Sometimes you just have to treat people like people. He still has his job, but he wants to keep his integrity. If anyone has a career opportunity please let him know. Thanks

This is going to be an unpopular opinion... Why was it not discussed with the customer that there would be a fee to diagnose the problem? Most shops have a standard rate for this... If the customer can't pay for the complete repair, which this was the case, they should still be responsible for the diagnostic fee (which should include putting it back together). At the end of the day, a business is there to make money and there was a cost to do the work in question. With the info given, I don't know that his boss was completely out of line.

I commend his desire to help people and by all means he sounds like a great guy. But he may need to be more upfront with customers before they start turning a wrench.

[RascalArms]

This is going to be an unpopular opinion... Why was it not discussed with the customer that there would be a fee to diagnose the problem? Most shops have a standard rate for this... If the customer can't pay for the complete repair, which this was the case, they should still be responsible for the diagnostic fee (which should include putting it back together). At the end of the day, a business is there to make money and there was a cost to do the work in question. With the info given, I don't know that his boss was completely out of line.

I commend his desire to help people and by all means he sounds like a great guy. But he may need to be more upfront with customers before they start turning a wrench.

Yeah....your first sentence is spot on.

[silentstalker92]

ttt

[silentstalker92]

This is going to be an unpopular opinion... Why was it not discussed with the customer that there would be a fee to diagnose the problem? Most shops have a standard rate for this... If the customer can't pay for the complete repair, which this was the case, they should still be responsible for the diagnostic fee (which should include putting it back together). At the end of the day, a business is there to make money and there was a cost to do the work in question. With the info given, I don't know that his boss was completely out of line.

I commend his desire to help people and by all means he sounds like a great guy. But he may need to be more upfront with customers before they start turning a wrench.

customer was quoted a diagnostic fee. customer was aware of diagnostic fee. customer happily paid a diagnostic fee. customers vehicle wasn't put back together. just a valve cover and some spark plugs. took me 15 min to put together. in an attempt to cover the dealerships back side I was told to tell the customer that more money was needed to put together. make more sense?

[Ryanm]

customer was quoted a diagnostic fee. customer was aware of diagnostic fee. customer happily paid a diagnostic fee. customers vehicle wasn't put back together. just a valve cover and some spark plugs. took me 15 min to put together. in an attempt to cover the dealerships back side I was told to tell the customer that more money was needed to put together. make more sense?

Sounds like your boss was being a bit greedy here. I don't blame you for seeking other employment and I hope you find it.

Maybe you just need to find a more honest dealership/shop. There are some that still care about customers and reputation.

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[RascalArms]

Bump

[RascalArms]

Bump for Tyler

[Darton]

PM Sent

[tgil]

I wish the OP could go run the service dept at parkway in tomball!!

Or Meador in Fort Worth!

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[silentstalker92]

Ttt

[silentstalker92]

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