What you most likely have is a tri-plex coming from your service providers transformer on pole (2) insulated wires (a) & (b) phase with the bare conductor of the tri-plex being your neutral. The bare wire (neutral) should be made up to your neutral within your meter box from the weatherhead and the other insulated conductors made up respectively to the line side of the meter box.(dis-regard) if you have underground service.Rule of thumb the neutral should be continuous as it passes through(terminates) in the meter can to final termination within your panel.
You need to verify the connections from the meter can to your panel. No service provider will ever connect if you are missing the neutral to the meter can from the panel.
Hope this helps
You need to verify the connections from the meter can to your panel. No service provider will ever connect if you are missing the neutral to the meter can from the panel.
Hope this helps
Comment