Reply
Go Back   TexasBowhunter.com Community Discussion Forums > Topics > The Other Side of the Ranch (Firearms)
 
Thread Tools Display Modes
Old 12-10-2018, 05:14 PM   #1
dadogg
Pope & Young
 
dadogg's Avatar
 
Join Date: Jan 2012
Location: Manvel, Texas
Default Shoutout to Vortex

Through my own stupidity (didn't check the torque wrench setting) I broke a base screw on my PMR scope mount. I e-mailed Vortex service center to see if I could buy a new set of screws since it was my fault. I got an e-mail from Erica today and they are sending me a new set for free.

Thank you for taking care of your customers that are not as bright as your scopes
dadogg is offline   Reply With Quote Back To The Top
Old 12-10-2018, 05:18 PM   #2
crowmagnum
Eight Point
 
crowmagnum's Avatar
 
Join Date: Dec 2007
Location: Las Colinas/Sargent Tx
Default

Quote:
Originally Posted by dadogg View Post
Through my own stupidity (didn't check the torque wrench setting) I broke a base screw on my PMR scope mount. I e-mailed Vortex service center to see if I could buy a new set of screws since it was my fault. I got an e-mail from Erica today and they are sending me a new set for free.

Thank you for taking care of your customers that are not as bright as your scopes
That is good to hear as I need replacement top cap on mine.Contact # please?
crowmagnum is offline   Reply With Quote Back To The Top
Old 12-10-2018, 07:25 PM   #3
dadogg
Pope & Young
 
dadogg's Avatar
 
Join Date: Jan 2012
Location: Manvel, Texas
Default

email is service@vortexoptics.com
dadogg is offline   Reply With Quote Back To The Top
Old 12-11-2018, 09:30 AM   #4
eneat1119
Nubbin' Buck
 
Join Date: Nov 2018
Location: Midland
Hunt In: Sheffield
Default

Bought a Vortex Sparc AR red dot last year and took it to the range. Pulled caps off turrets and sat them on the bench and of course I went on to shoot a few more rifles and forgot my caps. Considered them lost and forgot about it.

Decided to call Vortex and ask to buy some caps for my red dot finally. That annoying silver threading finally got to me. Talked to Ben (great guy) and told him what the deal was. Without hesitation he said he'd ship me a pair of caps at no cost to myself and thanked me for being a Vortex customer. I know the caps don't cost much but its the thought.

Glad to know there's still some good people and companies out there. Vortex will have my business going forward.
eneat1119 is offline   Reply With Quote Back To The Top
Old 12-12-2018, 07:07 AM   #5
coy-ote
Ten Point
 
Join Date: Feb 2009
Location: la vernia tx
Hunt In: Dimmit county
Default

I have a pair of 12x50 Binos that we’re brand new , and I got them out as we entered our place to look at some deer and left the case straps warranty card on the back of the truck and drove off, after not finding them I too called vortex to buy another case and stuff and they just sent me another no questions asked.


Sent from my iPhone using Tapatalk
coy-ote is offline   Reply With Quote Back To The Top
Old 12-13-2018, 03:37 PM   #6
Stoof
Pope & Young
 
Stoof's Avatar
 
Join Date: Jan 2011
Location: Souther Austin
Hunt In: Will work for hunts.
Default

Good old Erica. Broke a sewn in buckle on my bino harness and she put a new one in the mail, no questions asked. I left my turret caps on the bumper of the truck and had a new set in my hands in about 5 days. She's my new favorite gal.
Stoof is offline   Reply With Quote Back To The Top
Old 12-13-2018, 03:42 PM   #7
TexasTealHunter
Ten Point
 
TexasTealHunter's Avatar
 
Join Date: Oct 2012
Location: DFW
Hunt In: North / Central Texas
Default

Quote:
Originally Posted by crowmagnum View Post
That is good to hear as I need replacement top cap on mine.Contact # please?
they gave me one of these for free, buddy of mine lost it and I asked to buy they just sent new.
TexasTealHunter is offline   Reply With Quote Back To The Top
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:40 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
Copyright 1999-2012, TexasBowhunter.com