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Old 10-05-2017, 04:42 PM   #1
CACTUSEXP
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Been trying for over 2 weeks to find out about my order that was suppose to take 30 days to ship out. Now we are at Day 45 and no one can seem to find the order or call me back. Every time you call you get an answering machine. How hard is it to return calls. I've already paid for the windows. So payment isn't the problem.
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Old 10-05-2017, 04:57 PM   #2
RascalArms
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I would send a PM to Tyler on here. thehunted

I know things are crazy for them this time of year.
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Old 10-05-2017, 04:59 PM   #3
DRT
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Its like this every year at this time. All of you last minute folks back them up just like the archery shops.

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Old 10-05-2017, 05:20 PM   #4
CACTUSEXP
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Last minute. No if I was told 30 days then that's 30 days. It's now 45 plus days and I'm just asking about the order. Didn't say I was needing it asap. Just wanting to know where it was so that I can plain the rest of my build. It's called customer service.
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Old 10-05-2017, 05:35 PM   #5
Abctx
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I wouldn't call 45 days "last minute", either. I have 5-6 sets of the Deerview "hinge" windows. I had one order arrive in less than 7 days, a year or two ago. I also had my most recent order take 33 days (25 or so business days), when their website at the time I ordered (and for the next 3-4 weeks) said "15-20 days".(It now says "25 days").

Deerview has a good product, and they've always responded promptly to my emails. (You might have better luck emailing them) However, they ARE running a "seasonal" business. Much like some businesses that have to prepare for a "Christmas rush", they have a "deer season" rush. They need to think about hiring a little extra help around Aug/Sept, or maybe make a point of saying "Orders after Aug 15 cannot be guaranteed before the start of deer archery season Oct 1".

I don't think most folks expect a 1-2 week turnaround, but I don't think expecting a 30 day turnaround is unreasonable, especially considering that Deerview hits your credit card IMMEDIATELY, not when the windows go "into production" or are "shipped".

Last edited by Abctx; 10-05-2017 at 05:44 PM.
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Old 10-05-2017, 05:55 PM   #6
TexasCanesFan
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Waiting on an order as well.
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Old 10-05-2017, 06:06 PM   #7
Grizzly1
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A friend I hunt with ordered some 10"x24" windows about 2 weeks ago and he was told they would ship late October. So I told him I was going to call and see if they had any 12"x24" in stock because we need to get them in his blind. The blind already has some deerview windows in it but he bought it from another member and we moved it so it needs more windows on walls that didn't have any. I called this evening and she said they don't have anything in stock at all right now due to them being so busy right at deer season. Below is an email they also replied back to.

We custom cut and hand build our windows as they are ordered.
Our current lead time is 25 business days for any style window we offer.
If there is a particular window you would like, call us for a quote or place an order and we can have it built for you in 25 business days. Our regular lead time, between January and July is 5-10 business days.
If there is anything we can do for you, please call us at 817-453-7421.
Thank you, we appreciate your business.

Trish
DeerView Sales Team

Office: (817) 453-7421
Our current lead time is 25 business days.
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Old 10-05-2017, 06:34 PM   #8
Aric
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Dickinson Feed and Supply has very similar windows and in stock. They are great to deal with and will ship. They were flooded by Harvey and small business to support.
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Old 10-05-2017, 06:50 PM   #9
Hydestik
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Quote:
Originally Posted by Aric View Post
Dickinson Feed and Supply has very similar windows and in stock. They are great to deal with and will ship. They were flooded by Harvey and small business to support.
I bought mine here ^^ good business to deal with and windows are in stock .
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Old 10-05-2017, 07:08 PM   #10
Grizzly1
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Quote:
Originally Posted by Aric View Post
Dickinson Feed and Supply has very similar windows and in stock. They are great to deal with and will ship. They were flooded by Harvey and small business to support.
Thanks for the info. Dickinson is actually pretty close to his house so I'm gonna send him there to get his windows.
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Old 10-05-2017, 07:20 PM   #11
thehunted
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Shoot me a message guys. We always make take care of our TBH guys. If I don't know about it I can't help!
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Old 10-05-2017, 07:41 PM   #12
Jakesfish
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I also am in on this thread, I need a set, emailed from Jakesfish.. please assist..

it was on a hughes blind vertical windows..


Cactus, I apologize, not attempting to jack your thread...

Last edited by Jakesfish; 10-05-2017 at 08:00 PM.
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Old 10-05-2017, 07:48 PM   #13
JJtomball
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Ultramatic Feeders in Waller had a stack of windows in stock when I was there 2 weeks ago
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Old 10-05-2017, 07:57 PM   #14
TXhoghunter94
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Like others said I'm sure they are swamped. Elusive wildlife in conroe has them in stock and ships them.

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Old 10-05-2017, 08:08 PM   #15
DRT
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If you are ordering 30 days before season that is last minute imo.

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Old 10-05-2017, 09:01 PM   #16
texasdeerhunter
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Quote:
Originally Posted by DRT View Post
If you are ordering 30 days before season that is last minute imo.

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It's not if they say their lead time is 10-15 business days. Which is when I ordered mine. And come to find out after I paid, they are actually 25 business days lead time.
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Old 10-05-2017, 09:08 PM   #17
Quackerbox
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Telling me 30 and then making it to 45 without contact is crap.

Quote:
Originally Posted by Aric View Post
Dickinson Feed and Supply has very similar windows and in stock. They are great to deal with and will ship. They were flooded by Harvey and small business to support.
Bought some funnels and lids from them at the Ft. Worth show. Good guys and I wish they were closer
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Old 10-05-2017, 09:13 PM   #18
slabnabbin
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Check mccoys if you have one local
I picked up some very nice deer stand windows they had in stock for a new stand


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Old 10-05-2017, 09:14 PM   #19
DRT
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I'm not saying it's right. I would prefer they were realistic and communicated better when I bought stuff. I'm just saying this kind of thread comes up every year. You should expect some delays this time of year.

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Old 10-05-2017, 09:15 PM   #20
gmac
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Bought Windows from deer view earlier this summer. They were great to deal with, communication wasn't an issue. Hate to hear about people having trouble. I'm sure Tyler will do what he can to correct it
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Old 10-06-2017, 06:07 PM   #21
Grizzly1
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I sent Tyler (thehunted) a pm yesterday evening and he made it right. Send him a message guy's, he's doing what he can to help TBH'ers.
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Old 10-06-2017, 06:10 PM   #22
thehunted
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Quote:
Originally Posted by Grizzly1 View Post
I sent Tyler (thehunted) a pm yesterday evening and he made it right. Send him a message guy's, he's doing what he can to help TBH'ers.

Thank you! We are swamped. I've always been known to take care of TBHers here. Shoot me a PM. Email me- tyler@deerviewwindows.com
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Old 10-07-2017, 05:15 AM   #23
Bruiser86
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Quote:
Originally Posted by thehunted View Post
Thank you! We are swamped. I've always been known to take care of TBHers here. Shoot me a PM. Email me- tyler@deerviewwindows.com
Hey Tyler, I sent you an email, or message or something lol. Not sure what i actually did..
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Old 11-27-2017, 11:10 AM   #24
trx250r
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Looking for a few windows, could you send me a msg. Thank you Joe

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Old 11-27-2017, 12:27 PM   #25
hooligan
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Tyler is a great guy to work with and the product is awesome. It can be tricky getting them on the phone but whenever I’ve sent him an email I had a response within 24 hrs
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Old 12-01-2017, 02:57 PM   #26
thehunted
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Thank guys. If I have missed anyone shoot me an email.
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