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Old 01-25-2018, 09:48 PM   #1
2050z
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Thumbs down Outdoor Edge customer service

As of right now I have no faith in their customer service department. I've reached out to them via Facebook and now email per their FaceBook response.

I have a SwingBlaze knife that will not hold an edge. Did not even make it through one deer. I wanted to know if I could send it back for them to inspect.

They replied with send us a picture of the knife. I did via FaceBook. They reply back and say email picture to email address. I did that.

No response back whatsoever.

Anybody have a bad experience with them?
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Old 01-25-2018, 09:53 PM   #2
Tx_Wader
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No I had the lock blade break on one and called their customer service department and they just sent me a new one and told me to do whatever I wanted with the broken one.

I was happy...hope you get it worked out.
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Old 01-26-2018, 03:38 AM   #3
afishinman14
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I usually have to sharpen my SwingBlaze after every animal as well. Just figured that's what you get with a $45 knife. I still like it and prefer it. Just take 5 minutes to touch it up between animals.

No experience with their customer service. Yet...


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Old 01-26-2018, 03:59 AM   #4
justletmein
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I really really really hate phone calls, especially because I work nights... but in any kind of CS type situation you're always better off with a phone call. See post #2. It's SO nice when I can get things done over email, but it's rare.
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Old 02-10-2018, 10:43 AM   #5
2050z
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The communication with this "Warranty" person was still horrible, but I got a new knife.
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Old 02-10-2018, 12:41 PM   #6
elhefe
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Switch to a Havalon and never look back. One blade is good for 2-3 deer then switch the blade.
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Old 02-10-2018, 12:49 PM   #7
HoustonHunter94
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I had a screw come out of my swing blade so the gutting part would just rotate all the way around. Sent them a email with a picture and had a new one in my mailbox within a week. I was pleased with my experience with them.


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Old 02-10-2018, 12:52 PM   #8
Tom
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it is just Chinese garbage.....Havalons are OK but you get to cleaning elk and you will go through a bunch of blades.......

get 3-4 high quality knives and swap them when they get dull.
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Old 02-10-2018, 12:56 PM   #9
Greenheadless
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I bought one of their “pack” kits many years ago. Used it on one deer and was dull in no time. The metal was EXTREMELY soft. Unloaded it as soon as I could afterwards.
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Old 02-10-2018, 01:25 PM   #10
2050z
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I bought the new Gerber knife with replaceable blades. Used it a few times and no issues.

https://www.gerbergear.com/Knives/Fo...lder_31-003053

I will not be buying any more OE knifes.
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Old 02-10-2018, 01:44 PM   #11
psicoo
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Default Outdoor Edge customer service

I've been totally pleased with the OE RB-20 Razor Knife. I'm usually able to skin 2 deer with one blade. Only able to skin one hog. That's about par to a couple of more expensive knives I've used before having to sharpen.
I prefer the convenience of just changing the the blade!

I'd be interested in knowing how good the OE Fillet is.
Any suggestions for a good fillet knife that holds a good edge?

Last edited by psicoo; 02-10-2018 at 01:50 PM.
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Old 02-10-2018, 01:57 PM   #12
Plainsman
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I have not had any issues with this model.

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Old 02-10-2018, 01:58 PM   #13
Bryan2014
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Quote:
Originally Posted by Tom View Post
it is just Chinese garbage.....Havalons are OK but you get to cleaning elk and you will go through a bunch of blades.......

get 3-4 high quality knives and swap them when they get dull.
Second this. Outdoor edge is cheap and easy, but they are NOT good knives, especially if you'll be using them a lot. you could cut warm butter with one of their knives and have to touch it up afterwards
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Old 02-10-2018, 03:00 PM   #14
Geoff995
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Quote:
Originally Posted by Plainsman View Post
I have not had any issues with this model.

Neither have I.
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Old 02-10-2018, 03:22 PM   #15
Greenheadless
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I only have to sharpen by buck knife every couple of years. Usually field dress/skin/quarter 2-3 deer and multiple hogs per year.
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Old 02-10-2018, 03:49 PM   #16
Katch66
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Quote:
Originally Posted by psicoo View Post
I've been totally pleased with the OE RB-20 Razor Knife. I'm usually able to skin 2 deer with one blade. Only able to skin one hog. That's about par to a couple of more expensive knives I've used before having to sharpen.
I prefer the convenience of just changing the the blade!

I'd be interested in knowing how good the OE Fillet is.
Any suggestions for a good fillet knife that holds a good edge?
I really like the old wooden handle Rapala filet knives. They hold an edge great. I fillet fish without cutting through bones and all that is needed to keep the knife sharp is the ceramic rod (v-shaped) sharpener that comes with the knife.
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Old 02-10-2018, 04:33 PM   #17
psicoo
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Quote:
Originally Posted by Katch66 View Post
I really like the old wooden handle Rapala filet knives. They hold an edge great. I fillet fish without cutting through bones and all that is needed to keep the knife sharp is the ceramic rod (v-shaped) sharpener that comes with the knife.


Thanks for the tip! I'll check it out.
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Old 02-10-2018, 05:06 PM   #18
Double-O-Dave
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Quote:
Originally Posted by Katch66 View Post
I really like the old wooden handle Rapala filet knives. They hold an edge great. I fillet fish without cutting through bones and all that is needed to keep the knife sharp is the ceramic rod (v-shaped) sharpener that comes with the knife.
I have a really old Rapala filet knife and a new one (made in China). No comparison. If you can find an old Rapala knife get it. It is excellent on both fish and game. Easy to sharpen and it keeps its edge. If you can’t find an old Rapala look fora Mora filet knife. You won’t believe the price best cheap knife in the world.

Regards,

Dave
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Old 02-10-2018, 05:08 PM   #19
spikebuck
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Neither have I.
That makes three of us.
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Old 02-10-2018, 05:15 PM   #20
Smart
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Quote:
Originally Posted by Plainsman View Post
I have not had any issues with this model.

I'm doing this or the Pro version with their straight gut hook. They get better reviews from my buddies than the Havalon. Especially in the area of blade changing and staying on.
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Old 02-10-2018, 05:21 PM   #21
Greenheadless
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Quote:
Originally Posted by Katch66 View Post
I really like the old wooden handle Rapala filet knives. They hold an edge great. I fillet fish without cutting through bones and all that is needed to keep the knife sharp is the ceramic rod (v-shaped) sharpener that comes with the knife.
I have one of these as well, been a great knife.
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Old 02-10-2018, 06:09 PM   #22
bphillips
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Quote:
Originally Posted by Smart View Post
I'm doing this or the Pro version with their straight gut hook. They get better reviews from my buddies than the Havalon. Especially in the area of blade changing and staying on.
It’s my favorite by far. Keep it on me everyday also
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