Sniper Hog Lights Customer Service - TexasBowhunter.com Community Discussion Forums

Raider4044 · 04-15-2018, 07:44 PM

Sorry for the long read, but I just wanted to brag on one of our sponsors a little bit.

So I, being the dumb@$$ that I sometimes am, dropped my Sniper 66LRX light and windage/elevation mount, attached to a grip I made, out of my high rack. With this being a 10-12 foot drop, I knew my light was a goner. Cussing myself, I climbed out of the rack and picked up the light. Upon closer inspection, the light itself was fine, but the mount had cracked where it attaches to the rail.

So the next day, (Friday, 4/8) I PM'ed Rob asking if I could buy a new mount individually as I had broken mine. He replied and told me that there was no need to buy a new one if their mount had broken. I then responded and told him I was happy to pay for a new one as this was no fault of their mount, and that it was completely my fault. He then responded telling me to ship it in and he would take care of it. I got it sent out on Monday afternoon, and by Thursday I had gotten an email with a tracking number. The new mount showed up Saturday and has already gotten put to use!

I already loved my Sniper Light because of its performance, but I am now a customer for life because of their exceptional service. Good customer service is hard to come by in today's world, but Rob certainly stands by his products.

Thanks again,
Kanyon

Rubi513 · 04-15-2018, 07:54 PM

Good to hear!

Smart · 04-15-2018, 08:45 PM

Great to hear. Sniper Hog Light folks are good folks with a superior product...

Fishndude · 04-15-2018, 09:17 PM

Not surprising. Rob is the best.

Double L · 04-15-2018, 09:30 PM

Quote:

Originally Posted by Fishndude

Not surprising. Rob is the best.

X2

Playa · 04-15-2018, 09:54 PM

I wasn’t even a customer and Rob helped me out with new LED to retrofit a different brand of light. I’ve lost a couple of those now and will spend my next $ with siper hawg lights

Tony Pic · 04-16-2018, 05:15 AM

No better reference than word of mouth. Great to hear.

gingib · 04-16-2018, 09:42 AM

Quote:

Originally Posted by Fishndude

Not surprising. Rob is the best.

x2!

Yes Rob will take care of you

the marshall · 04-16-2018, 09:48 AM

Quote:

Originally Posted by gingib

x2!

Yes Rob will take care of you

always has!

meltingfeather · 04-16-2018, 09:59 AM

Love mine!

critter69 · 04-16-2018, 10:22 AM

Good to hear, I bought one from him and he was very helpful. Was using a differant brand, and this one is way better so far.

Michael · 04-16-2018, 10:40 AM

My story is similar - somehow cut the wire on my bow mount, asked Rob if I could order another, he shipped me a new one. Top notch company run by a top notch guy!

gonehuntin68 · 04-16-2018, 03:54 PM

Thanks everyone for the Kind words and the continued support.

Fishndude · 04-16-2018, 04:35 PM

Quote:

Originally Posted by Michael

My story is similar - somehow cut the wire on my bow mount, asked Rob if I could order another, he shipped me a new one. Top notch company run by a top notch guy!

He’s a one man wrecking crew.

spread5150 · 04-16-2018, 05:08 PM

Same experience. Had a push button switch go out. No questions replaced. Won’t buy anything else

hogdaddy · 04-16-2018, 08:36 PM

Am sitting over sniper feeder light as we speak so to speak. Buddy is at other sniper feeder light none better or I would own it. Pigs will bleed.

DUKFVR · 04-16-2018, 09:45 PM

Can't ask for better customer service than Rob! He is always going above & beyond to help anyone out .

04-15-2018, 07:44 PM	#1
Raider4044 Eight Point Join Date: Jun 2014 Location: Roscoe, Tx Hunt In: Nolan County	Sniper Hog Lights Customer Service Sorry for the long read, but I just wanted to brag on one of our sponsors a little bit. So I, being the dumb@$$ that I sometimes am, dropped my Sniper 66LRX light and windage/elevation mount, attached to a grip I made, out of my high rack. With this being a 10-12 foot drop, I knew my light was a goner. Cussing myself, I climbed out of the rack and picked up the light. Upon closer inspection, the light itself was fine, but the mount had cracked where it attaches to the rail. So the next day, (Friday, 4/8) I PM'ed Rob asking if I could buy a new mount individually as I had broken mine. He replied and told me that there was no need to buy a new one if their mount had broken. I then responded and told him I was happy to pay for a new one as this was no fault of their mount, and that it was completely my fault. He then responded telling me to ship it in and he would take care of it. I got it sent out on Monday afternoon, and by Thursday I had gotten an email with a tracking number. The new mount showed up Saturday and has already gotten put to use! I already loved my Sniper Light because of its performance, but I am now a customer for life because of their exceptional service. Good customer service is hard to come by in today's world, but Rob certainly stands by his products. Thanks again, Kanyon

04-16-2018, 10:40 AM	#12
Michael Administrator Join Date: Oct 2006 Location: Home: Hallettsville, TX Photo/Video: Canon 7D DSLR Hunt In: Webb, LaSalle, Lavaca	My story is similar - somehow cut the wire on my bow mount, asked Rob if I could order another, he shipped me a new one. Top notch company run by a top notch guy! __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

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04-15-2018, 07:54 PM	#2
Rubi513 Pope & Young Join Date: Aug 2013 Location: Centerville Hunt In: Walker County	Good to hear!

04-15-2018, 08:45 PM	#3
Smart Pope & Young Join Date: Oct 2006 Location: Denton, TX Hunt In: Tom Green County	Great to hear. Sniper Hog Light folks are good folks with a superior product...

04-15-2018, 09:17 PM	#4
Fishndude Pope & Young Join Date: Oct 2006 Location: Arlington, Texas Hunt In: Mason, Ellis and Dimmit counties	Not surprising. Rob is the best.

04-15-2018, 09:54 PM	#6
Playa Pope & Young Join Date: Jul 2010 Location: Lubbock Hunt In: Coleman	I wasn’t even a customer and Rob helped me out with new LED to retrofit a different brand of light. I’ve lost a couple of those now and will spend my next $ with siper hawg lights

04-16-2018, 05:15 AM	#7
Tony Pic Pope & Young Join Date: Feb 2013 Location: NYS and Texas Hunt In: NYS, Kerrville, Mountain Home and Harper	No better reference than word of mouth. Great to hear.

04-16-2018, 09:59 AM	#10
meltingfeather Ten Point Join Date: Oct 2012 Location: austin Hunt In: Gillespie, San Saba & Kerr primarily	Love mine!

04-16-2018, 10:22 AM	#11
critter69 Ten Point Join Date: Mar 2010 Location: Colorado Hunt In: CO and Texas when I can	Good to hear, I bought one from him and he was very helpful. Was using a differant brand, and this one is way better so far.

04-16-2018, 03:54 PM	#13
gonehuntin68 Pope & Young Join Date: Mar 2008 Location: Victoria, TX Hunt In: Victoria county	Thanks everyone for the Kind words and the continued support.

04-16-2018, 05:08 PM	#15
spread5150 Eight Point Join Date: Oct 2014 Location: San Antonio Hunt In: West Texas, East Texas, Central Texas, South Texas	Same experience. Had a push button switch go out. No questions replaced. Won’t buy anything else

04-16-2018, 08:36 PM	#16
hogdaddy Ten Point Join Date: Aug 2009 Location: castroville Hunt In: where ever	Am sitting over sniper feeder light as we speak so to speak. Buddy is at other sniper feeder light none better or I would own it. Pigs will bleed.

04-16-2018, 09:45 PM	#17
DUKFVR Pope & Young Join Date: Apr 2011 Location: Sorry Azz Houston Hunt In: San Saba,TX	Can't ask for better customer service than Rob! He is always going above & beyond to help anyone out .