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Old 08-11-2017, 07:12 PM   #1
LuBowhunter
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Default Just gets better with my local Ram Dealer!

Run down for those who didn't read previous thread. My truck had the ABS light coming on so I bring it to the local dealer Winnie Ram and they tell me they believe it's a recall and to drop it off. They take my name and number and I don't sign anything. They call me up say it's not a recall, I'm out of warranty, and it will be $1,200 plus Labor to fix it. I decide I would take care of it myself and tell them I'll be on my way to pick it up. I was out of town sent the wife to get it she hands me this receipt when I get back.

The receipt literally says no services performed. But yet they charged her $129 bucks with not explanation why!!!!!! Im going up their first thing in the morning for either; A) a very good explanation why or B) our $129 back.




Last edited by LuBowhunter; 08-11-2017 at 07:32 PM..
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Old 08-11-2017, 07:15 PM   #2
Smart
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Diagnostic fee?
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Old 08-11-2017, 07:15 PM   #3
Wil Taylor
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what smart said
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Old 08-11-2017, 07:18 PM   #4
LuBowhunter
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Originally Posted by Smart View Post
Diagnostic fee?


That's fine but if your gonna charge me that, list it. Also don't mislead me into thinking it's a recall issue then tell me it's not and charge me. Also I fixed my truck in 10 minutes via using YouTube.
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Old 08-11-2017, 07:30 PM   #5
Tye
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Took my ford in last week for no boost on the turbo. Ended up being a clogged air filter. I was aware of the $135 diagnostic fee though. Ended up costing $200 in total for a dang air filter
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Old 08-11-2017, 07:56 PM   #6
thorthunder
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They should of communicated better with you, and $120.00 is very fair. IMO......
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Old 08-11-2017, 08:02 PM   #7
Low Fence
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Sounds like ever dodge dealer I know of. Yep diagnostic fee... but same ol bait and switch
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Old 08-11-2017, 08:06 PM   #8
trophyhunter01
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And shop fees of $8.40. This is why people hate on the car dealers they hose most everybody.
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Old 08-11-2017, 08:08 PM   #9
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Quote:
Originally Posted by LuBowhunter View Post
That's fine but if your gonna charge me that, list it. Also don't mislead me into thinking it's a recall issue then tell me it's not and charge me. Also I fixed my truck in 10 minutes via using YouTube.
Lol. So what was the "fix?" You just did us like Winnie did you!
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Old 08-11-2017, 08:14 PM   #10
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And shop fees of $8.40. This is why people hate on the car dealers they hose most everybody.
This^
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Old 08-11-2017, 08:16 PM   #11
Bowhuntamistad
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Why did she pay it???
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Old 08-11-2017, 08:46 PM   #12
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When you go ask them how long it takes them to change oil in a diesel.That will tell you about the service department. Won't ever go back there and my buddies mom runs the dealership.
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Old 08-11-2017, 08:48 PM   #13
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Quote:
Originally Posted by thorthunder View Post
They should of communicated better with you, and $120.00 is very fair. IMO......
Not if he looked it up on youtube and fixed it in ten minutes. The "pro" mechanics should have been able to fix it in 2 minutes.
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Old 08-11-2017, 08:51 PM   #14
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If you did not authorize the charges then you owe them zero. Period end of story.
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Old 08-11-2017, 08:56 PM   #15
LuBowhunter
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Quote:
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If you did not authorize the charges then you owe them zero. Period end of story.


Exactly! Once they looked up the recalls and found out it wasn't a recall they should of called me.
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Old 08-11-2017, 09:05 PM   #16
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"No work performed" just means they didn't fix anything. Just because they believe it's a recall doesn't mean they didn't spend time diagnosing what the actual problem was. These things are almost always diag fee assessed unless it's a recall, never really seen any dealer operate otherwise.
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Old 08-11-2017, 11:47 PM   #17
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I guess I can't figure out how they are supposed to know what it is without a diagnostic....

I paid for one last week on my Ford motorhome for the same issue - abs light.

Guy plugged in his computer while I waited, said it was the driver side speed sensor, crawled under there with me, showed me what to change out, gave me the part number and said to take it home and fix it myself.

Money well spent.
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Old 08-12-2017, 10:56 AM   #18
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Seems like there shouldn't be a charge if they told you it was a recall item.

I once took my truck in and they didn't tell me it was a recall item. Found out later and went up the chain at GM until I got my money refunded.

Not a fan of dealers.
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Old 08-12-2017, 11:23 AM   #19
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Nobody at the dealer told me about a recall item on the rear suspension. Could very well be, because the service manager and I had a dispute over whether my pickup met the criteria on a different recall spelled out in a letter that I received from the corporate headquarters. The noise was obvious as described in the letter. Since the service manager wouldn't be reasonable I got corporate involved. They assured me that my vehicle did meet their criteria and that the vehicle would be fixed free of charge. When I came back to the dealer the service manager wouldn't look at nor speak to me. There were never any hateful words spoken by me at either visit. Guess the guy just hated having to face that he was in the wrong for denying me recall repairs.
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Old 08-12-2017, 11:25 AM   #20
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Any mechanic I have ever taken my car to has charged me a diagnostic fee. I would bet there is a sign hanging somewhere that states this.
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Old 08-12-2017, 11:36 AM   #21
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Most parts stores will hook up to your computer for free and tell you what the problem is. Why go to a dealer ? I never go to a dealer unless it's obviously warranty work.
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Old 08-12-2017, 11:43 AM   #22
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[quote=Drycreek3189;12644320]Most parts stores will hook up to your computer for free and tell you what the problem is. Why go to a dealer ? I never go to a dealer unless it's obviously warranty work.[/QUOTE

I start at auto stores but they can typically only point you in a direction with the code that is showing. I have had luck with them but not always.
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Old 08-12-2017, 11:52 AM   #23
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Quote:
Originally Posted by Smart View Post
Diagnostic fee?
^^This for sure^^^
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Old 08-12-2017, 04:35 PM   #24
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Go with a Chevrolet. Problem fixed
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Old 08-12-2017, 04:39 PM   #25
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Quote:
Originally Posted by Drycreek3189 View Post
Most parts stores will hook up to your computer for free and tell you what the problem is. Why go to a dealer ? I never go to a dealer unless it's obviously warranty work.
But in this case they told him it was warranty work. Then said it wasn't and charged him the fee. What would you do then?
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Old 08-12-2017, 04:44 PM   #26
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Go with a Chevrolet. Problem fixed
Yea right! Having bought several Chevrolet vehicles over the years, I can honestly say that's BS. Lol
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Old 08-12-2017, 04:49 PM   #27
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Quote:
Originally Posted by LuBowhunter View Post
That's fine but if your gonna charge me that, list it. Also don't mislead me into thinking it's a recall issue then tell me it's not and charge me. Also I fixed my truck in 10 minutes via using YouTube.
The mechanics these dealerships employ these days are so lame. I bought me a good diagnostic computer and do my own repairs. If it's something major I don't use the dealer.
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Old 08-12-2017, 04:52 PM   #28
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They don't look at it for free bud...
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Old 08-12-2017, 08:58 PM   #29
sbushee
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Quote:
Originally Posted by 8pointer View Post
Yea right! Having bought several Chevrolet vehicles over the years, I can honestly say that's BS. Lol
Sorry to hear that. I haven't had that experience at all.
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Old 08-13-2017, 08:03 AM   #30
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They all charge a fee and I think the op knows that but the fact that he left it there under the pretense it was a recall the diagnostic was never agreed to since he was told to leave it for recall not a diagnosis, if after the issue was found to not be recall related they should've called or stopped any further action until authorization from the owner


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Old 08-13-2017, 09:05 AM   #31
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I hour labor. Typically it's $120 an hour and the diagnostics probably took the minimum.
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Old 08-13-2017, 09:59 AM   #32
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Just the facts:
You have an issue with your truck and call the dealer.
Service manager says he THINKS it may be covered under a recall.
You drop the truck off and they diagnose the problem but it turns out to be a different issue not covered under the recall.
You decide to fix it yourself rather than have them do it.
They charge you $129 for their time/diagnosis.

Seems fair to me.
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Old 08-15-2017, 02:03 AM   #33
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Did this get resolved?
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Old 08-15-2017, 04:35 AM   #34
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This with fix that dash light. It will probably go off in another couple weeks, the reappear the following month.
https://m.uline.com/h5/r/www.uline.c...E&gclsrc=aw.ds
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Old 08-15-2017, 06:14 AM   #35
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Quote:
Originally Posted by Spearchunker View Post
They don't look at it for free bud...
^^^^

Are you "that guy"?
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Old 08-15-2017, 06:18 AM   #36
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Originally Posted by Spearchunker View Post
They don't look at it for free bud...
Bait and switch, $1200 for the repair that takes 10 min to fix, then charges you $129 for not taking the bait. Yep that's a dealership.

And they didn't tell you what needed to be fixed, just the fix cost $1200.
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Old 08-15-2017, 06:24 AM   #37
Texas8point
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Quote:
Originally Posted by Old Bald Guy View Post
Just the facts:
You have an issue with your truck and call the dealer.
Service manager says he THINKS it may be covered under a recall.
You drop the truck off and they diagnose the problem but it turns out to be a different issue not covered under the recall.
You decide to fix it yourself rather than have them do it.
They charge you $129 for their time/diagnosis.

Seems fair to me.
If I drop it off for a warranty issue and the dealer finds out the vehicle is not under warranty, they should call before any charges are accumulated to let me know.

I dropped mine off for a noise, Auto-Nation Dodge in Houston called and told me it was out of warranty and the diagnostic fee would be $*** for them to find out the problem. I picked it up for zero dollars.
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Old 08-15-2017, 06:35 AM   #38
bwssr
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also...if they ran a diagnostic test, ask for a print out, and match it to you VIN...before you leave
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