I have had nothing but good experiences with Direct TV. I would say that they have gone above and beyond to keep me happy. Like I said, if you don't like the person you are talking to or not getting anywhere, just hang up and call back.
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Time to haggle with Directv, what package and how much do you pay?
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Originally posted by bearintex View PostWe've been with Directv for over 10 years now. Currently have one HD DVR in the living room and one standard receiver (non-HD) in the bedroom. No premium channels, just the middle of the road package that includes the sports channels. Our bill runs just over $100 per month. I see all the promo deals for new customers that are significantly better than this. What do you have, channel and feature-wise and what is your monthly bill? I want to have a good bit of data in hand before I call and threaten to jump ship.
FIOS and U-verse fanboys need not respond, they aren't an option in Podunk, Texas.
I couldn't stand the DirectTV guide and slow response time on the remote, not to mention the gouging you take on a monthly basis when the bill came, so I switched to DishNetwork and haven't looked back.
If you want to switch to them PM me and list me as a referral and we will both get $50.
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Originally posted by Heath View PostYes, ask for the rententions department. I have my bill down to $60 a month and I have HD, DVR, Starz, Showtime, Cinemax, Choice Xtra, Sportspack and had NFL Sunday Ticket, NFL Sunday Ticket to Go, College Gameplan. Most of this was complaining about them not having the Longhorn Network. I got all of this without having to sign back into contract. If you don't like the person you are speaking with and don't think it is going any where you can hang up and call back later to speak to someone else. Everything is logged though so keep that in mind, but sometimes some of the rententions department give you the world with you just being silent. Let them do the talking.
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Originally posted by cinchup View PostI had several bad experience's with them(direct tv) from day one and finally after about 6months someone told me how to get out of the contract for free. I switched to dish and could not be happier more channels and about half of the cost. Direct TV is one of the worst compaines I have had the pleasure to deal with!!! I hope they go out of business!!
But seriously, let us know the secret.
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Been with them for about the same length of time.Customer Service has been great including my recent negotiation on a better price. I have the Choice Extra and pay $66.52. ONLY negative experience I have ever had was when I was trying to set up a reciever for the lease. It was so old they said they couldn't activate it. They wanted to "give" me a new reciever but charge me to run a line to the new room. I couldn't figure out how to explain to them the new room was 230 miles from the rest of the house so I just let it go.
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We have been with them since they started. My wife gets just about every channel. Plus we get Sunday ticket so I can catch all my cardinal games and she can watch all her niner games.
I could have probably bought a small house for what we have given direct. My wife can call and within 30 seconds she is on the phone with someone from CS. She never has to wait.
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Originally posted by Bill in San Jose View PostDon't try to negotiate with the general customer service person. Call to cancel your service, a person in that dept is authorized to cut a deal with you. Say your wife said you cant afford it anymore, can they eork with you. Push it up to the point your resdy to say disconnect it, then say you need to see what your wife said.
3 key negotiation points here:
-Never make the first price offer or concession
- Never bring the final decision maker to the negotiation
- Only by walking away, with a way to re enter the negotiation can you see what the other party's bottom line is.
Have fun, it's a game.
He also suggest saying "That's not good enough" to see what else they will do for you.
You will probably have to change dish providers to get your very best deal. They all treat their long term customers like dogs and their new customers like royalty.
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Just call and tell them to cancel your service and see what they say. Worst that could happen is they do cancel your service and then just get Dish and pay less anyway. I have been a retailer for both companies but I dropped the Direct for various reasons. I still sell Dish though and they are cheaper anyway.
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