They don't stand behind their products and warranty. Bought new washer and dryer less than 3 months ago, the replaced the 1 washer because it was damaged. The second washer ( Maytag ) had issues from day one, but stopped for a week or two, then started again. Had service folks come out, of course the problem wasn't found when he was there. A week later it started again, scheduled another repair visit.
They show up today with new parts that they think might fix the problem, tear the washer apart and put new parts in......still having the problems. Now the want to replace the motor, transmission and driveshaft......on out brand new washer.
I call the manager at the League City Best Buy were they were purchased. I requested a replacement washer. He basically he can't do anything and if it breaks down a couple more times they can replace it. Completely un-acceptable.
I haven't ever bought anything major from Best Buy until the new washer and dryer.........But I'll never step foot in one again or spend a red cent in that place.
Buyer beware! They don't stand behind the products they sell.
They show up today with new parts that they think might fix the problem, tear the washer apart and put new parts in......still having the problems. Now the want to replace the motor, transmission and driveshaft......on out brand new washer.
I call the manager at the League City Best Buy were they were purchased. I requested a replacement washer. He basically he can't do anything and if it breaks down a couple more times they can replace it. Completely un-acceptable.
I haven't ever bought anything major from Best Buy until the new washer and dryer.........But I'll never step foot in one again or spend a red cent in that place.
Buyer beware! They don't stand behind the products they sell.
Comment