im guessing they are giving you the run around until your 3 days right of recision is up.... im sure they had you sign papers before you picked up that showed an inspection... id have a layer contact the dealership and go from there... you dont have to live with anything like that.
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Originally posted by Atfulldraw View PostI'll go ahead and tell you now that you have a long road ahead of you if you choose this route.
The best thing to do is to call the manufacturer, climb as high up the chain as you can, and then start an email documentation of the problems. My experience has been that they are going to fix the problem, and asking for compensation (at this point) is a waste of time.
Honestly, I would tell you to take the replacement roof, go watch them put it on, and go on with your life.
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Originally posted by systemnt View PostProper for them...or you?
If i bought something NEW, and it rolled off the parking lot defective.. the arguement is I didn't buy a NEW product to find out it was defective, and would be demanding a NEW item, not a fixed item.
Once its fixed, it's no longer NEW - its refurbished...lending institutions would likely like to be made aware of this as well.
Living with it should not be in your vocabulary..
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Yes the correct thing is to have the roof fixed, and when dealing with Crestview it is best to talk to the owner... he is in the Selma store, let him know that you're disappointed and unhappy with the situation and would like to trade for another trailer. It has been done AT CRESTVIEW before...
All that aside... If you let them fix it get Jayco to extend your 1 year warranty for the length of time the TT sits in the shop. They will do it if you are persistent.
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It seems you are asking for advice and only taking what Jayco or Crestview advises. I would be on Crestviews parking lot camping out until YOU got what YOU wanted out of this. This is a defect from the factory and never should have made it to the lot to sell. Campers are not cheap and once you get water damage you will have a hard time trading it in or selling later on.
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When I use to work at dealership, you would be surprised at the amount of things wrong coming in from the manufacturer. I have seen several rubber roofs completely torn off. We had one trailer missing a tire (not a spare tire but a tire). The manufacturers would rather it be fixed a dealership, because it will screw with their assembly line.
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Originally posted by careybirdwell View PostWhen I use to work at dealership, you would be surprised at the amount of things wrong coming in from the manufacturer. I have seen several rubber roofs completely torn off. We had one trailer missing a tire (not a spare tire but a tire). The manufacturers would rather it be fixed a dealership, because it will screw with their assembly line.
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We bought a new 2013 that had to have a new roof as well. Dealer said at the factory the dust dosent always get cleaned off before the roof is glued on and it won't stick properly. He said the replacement roofs are usually better than from the factory because more time is taken on a replacement than an assembly line. We have not had a problem in a little over a year of use. Hope it stays that way.
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