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Passenger forcible removed from flight
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I have never seen anything like this before when I was flying a lot, but I never flew United either.
All airlines overbook. That is the model. But the few times I have seen them not have enough room AA and Delta offered enough in vouchers and a free hotel room if it was overnight (usually) that it wasn't an issue. I wonder what United offered?
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Originally posted by cattlelackranch View Post
United broke Customer Service Rule #1: put the customer first. If they overbooked, and there were 4 normal travelers needing to get on, United would've told those 4 to go pound sand. But since it was their employees, they pulled a big mistake by forcibly dragging a paying customer off a flight in front of other paying customers, so they could get United personnel on board. If I was one of those employees, I would've been as nervous as a cat in a room full of rockers being on that plane after a fiasco like that.
A lack of planning on United does not constitute an emergency for the customers.Last edited by firemanjj82; 04-11-2017, 07:13 AM.
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Originally posted by txwhitetail View PostThe airline had every right to remove whoever they want from their plane for any reason (other than descrimination). The guy became a criminal when he resisted like he did.
Whether you agree or disagree with it it's their right. Read the agreements you sign in getting a ticket.
Can you imagine the responses here if it was a gang banger refusing to exit the plane???
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Originally posted by Hydestik View Post
Care to triple the wager before that happens? LolLast edited by RodinaRanč; 04-11-2017, 07:12 AM.
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almost 6 pages...
let see if I can use my one post to get a clear idea of what exactly occurred.
man pays for ticket on plane.
paid-customer man boards plane with ticket.
plane is sold out. no more seats available.
airline has employees needing to go to that destination.
airline asks for 'volunteers' of its paying customer base that are already boarded to give up their seats - possibly for some form of compensation.
airline receives no volunteers.
airline tells people they are volunteers.
paid-customer man says he doesn't want to volunteer and he too needs to get to that destination- hence why he bought a ticket on a airline to that flies to that destination.
airline volunteers him against his will using physical force applied by the Volunteer Police Force.
paid-customer man receives injuries due to the force volunteerism inflicted on him by the Volunteer Police Force employees.
paid-customer man is dragged from plane by Volunteer Police Force.
someone at airline, realizing they have just made a huge boo boo, allows paid-customer man back on plane due to improper volunteer removal techniques.
Airline says paid-customer man was belligerent and causing a disturbance while being dragged off the plane by the Volunteer Police Force.
CEO of airline says "wth just happened" ..and "this should not have happened"..and "this will be addressed" ..assuming hes speaking of the mandatory volunteerism policy apparently the airline has with paying customers.
that the gist?
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Originally posted by RodinaRanč View PostFixed what? Lol...talking abt resolving & cutting a check are 2 diff things....its called PR ......hit me up when he says we are paying_______
Care to triple the wager before that happens? Lol
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Originally posted by meltingfeather View Posttotally within their contractual rights that you accept when you buy a ticket... not the best PR move.
not leaving when the crew asks you to is childish and ignorant.
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Originally posted by txwhitetail View PostThe airline had every right to remove whoever they want from their plane for any reason (other than descrimination). The guy became a criminal when he resisted like he did.
Whether you agree or disagree with it it's their right. Read the agreements you sign in getting a ticket.
Can you imagine the responses here if it was a gang banger refusing to exit the plane???
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Originally posted by Ironman View PostSo resisting law enforcement takes backbone? The hipocrisy on here is unreal. A cop shoots someone and it's "do what you're told, and you won't get shot", but a flight crew asks a passenger to get off of aircraft, and it's kiss my *** and make me. Unbelievable.
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