I ordered a road armor bumper on August 12 for my 2008 Chevy 2500hd. At the time I ordered they said 2-3 week delivery time. After 3 weeks went by, I started calling and emailing, and got no confirmation on what the holdup was or when I would get it. I stuck it out, kept calling them, and decided to keep waiting instead of canceling. I finally got my bumper yesterday October 7. Nearly 2 months later.
I uncrated the bumper when it was delivered and it looked awesome. Not a scratch or blemish to be found. It also came with a box of mounting hardware. Today, I began the install in my driveway. I removed my factory bumper and then went to mount the new road armor. It was at this time that I realized that I had two different mounting brackets. One was correct, the other completely different and didn't even fit over my frame rails.
I called their customer service number (4:30 pm) after I saw that their business hours were until 6. I was told that there was no one there to help me because the warehouse was closed for the day and to take pics of the problem and email them to the tech dept. what awesome customer service!
I emailed the pics and they will be getting a call from me at 8:01 tomorrow morning and better be willing to overnight me the new bracket or I may just have to drive their bumper back up and deliver through their front window!
Sorry for the rant but I'm pretty frustrated!
I uncrated the bumper when it was delivered and it looked awesome. Not a scratch or blemish to be found. It also came with a box of mounting hardware. Today, I began the install in my driveway. I removed my factory bumper and then went to mount the new road armor. It was at this time that I realized that I had two different mounting brackets. One was correct, the other completely different and didn't even fit over my frame rails.
I called their customer service number (4:30 pm) after I saw that their business hours were until 6. I was told that there was no one there to help me because the warehouse was closed for the day and to take pics of the problem and email them to the tech dept. what awesome customer service!
I emailed the pics and they will be getting a call from me at 8:01 tomorrow morning and better be willing to overnight me the new bracket or I may just have to drive their bumper back up and deliver through their front window!
Sorry for the rant but I'm pretty frustrated!
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